What does “refurbished” mean?

A refurbished product is one that has been expertly restored and tested by the manufacturer or qualified seller. Products are cleaned, repaired, and reconditioned to 100% functionality and then repackaged with original or new accessories.

How is Refurbished different from Used?

eBay Refurbished items are from quality-vetted sellers who adhere to our strict grading and service criteria. All Refurbished items are put through a multi-point inspection, and each purchase comes with a seller provided warranty. Used items may have some signs of cosmetic wear, but they are fully operational and function as intended. Review the full Item Condition definitions.

What is the difference between manufacturer refurbished, authorized-seller refurbished, and seller refurbished?

eBay Refurbished products are graded under Certified, Excellent, Very Good or Good condition tiers. Certified condition items can either come from the manufacturer/brand who originally made the item, or an authorised reseller who has a license or agreement with the manufacturer to sell their products. Excellent, Very Good, and Good condition items come from third-party sellers that eBay has vetted, monitors, and holds to strict standards. The “Seller Refurbished” item condition is not part of the official eBay Refurbished program, rather is a listing condition as defined by an individual seller. See seller's listing for full details.

How does the eBay Refurbished warranty work?

All sellers participating in eBay Refurbished program are required to provide a 12 month warranty with every item that is sold. Sellers will provide the warranty either through eBay Messages or within the parcel when your item arrives. If you need to make a warranty claim and are having difficulty accessing the warranty information, please contact the seller. You can do this by logging into your eBay account, navigate to Purchase history, select the item you wish to contact the seller about, under More actions, select Contact seller. 

What if there is a defect with my order?

We’ve got you covered! All eBay Refurbished items are expertly refurbished by professionals who meet our strict quality standards. However, in the rare event that your order arrives with a defect, with limited exceptions, you have 30 days to return the item for free. eBay Refurbished items are also covered by a one year seller provided warranty. 

What if my order doesn’t match the condition grade?

You can compare the condition grade you ordered with our eBay Refurbished grading criteria. If they do not match, with limited exceptions, you can return the item for free within 30 days of purchase. Learn about Returns.

*What if I’m not happy with my eBay Refurbished purchase?

You have 30 days to return an eBay Refurbished item for free, subject to certain exceptions. To learn more about eBay’s hassle-free returns, click here. eBay Refurbished items are also backed by eBay’s Money Back Guarantee.

Need more help?

If you’ve still got questions or need help with an order, visit eBay’s Customer Service.

“Free standard shipping” means free standard domestic postage, where the delivery address is not located in one of the excluded postcodes.

You are only entitled to return a Refurbished item for free when:

• The item is not listed in one of the non-returnable categories

• You return the item within 30 days of receipt or, if the seller offers a longer returns period, within the seller's return timeframe;

• You request the return through eBay’s inflow returns services;

• You return the item using an eBay return postage label. As part of eBay's inflow returns service, you will be prompted to create and print a postage label to return the item via eBay’s designated shipping partners (including but not limited to Australia Post). You must select a standard returns label and an appropriate parcel size for the item being returned. Returns via courier pickup and express returns are excluded; and

• For items where a return postage label is not available through eBay's inflow returns service (e.g. oversized items), you may be charged for return postage costs.

• eBay reserves the right in its sole discretion to change its designated shipping partners or add new shipping partners at any time.