Returns Made Simple

Whether you shop or sell, we make returns easy.

I Shop on eBay.

Not exactly what you expected? Not to worry. We keep returns simple.
Learn MoreLearn More

I Sell on eBay.

Give buyers another reason to love your listings by offering returns.
Learn MoreLearn More

Need to Make a Return?

Maybe it isn't your size. Maybe it isn't quite what you thought. Maybe it's just not totally you.

Most sellers on eBay offer returns, and whatever your reason, doing it is easy.

How It Works

1

Start Your Return

Go to My eBay and find the item in your Purchase history, then select Return this item.

2

Select Your Reason

Be as accurate as you can so the seller knows why you want to return the item.

3

Send It Back

For most returns, you can simply print a return postage label, pack the item and send it.

Tips for Returns

The seller decides whether they accept returns if you change your mind. If they do accept returns, they can specify how long you have to request a return, who pays for return postage, whether you'll get a refund, exchange or merchandise credit, and whether there's any restocking fee. Sellers aren't allowed to have any contradictory information about their return policy in their listing.

If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. Most purchases on eBay are covered by eBay Money Back Guarantee.

If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. For more information, see our Condition of returned items policy.

When you send the item back, repack it carefully in the original packaging, and don't forget to include accessories such as remote controls or manuals. Check out our packing tips for sold items – they apply when you're posting something back, too.

Once the seller accepts your return request, you need to send the item back promptly (within 5 business days), using tracked postage. For items with a total cost of $750 or more, we require a proof of signature to confirm delivery. Remember to add the tracking information to the return request.

For a quick and convenient returns option, buy and print a return postage label with ParcelPoint and drop off your parcel when it suits you.

As an Australian consumer, you have a legal right to return items purchased from a business and to receive a repair, replacement or refund if the items:

  • Are faulty or develop a fault within a reasonable period of time after purchase
  • Aren't fit for purpose (i.e. they don't do what the seller said they would do)
  • Don't match the seller's description or sample
  • Are of unacceptable quality; or
  • Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.

You may be required to return the goods and to provide proof of purchase. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods.

Consumer guarantees don't apply if you:

  • Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product
  • Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.

Note: This information is general in nature and is not intended to constitute legal advice. Please visit the ACCC website for more information about consumer guarantees and your rights.

Frequently Asked Questions

If you're returning an item because you changed your mind, you must return it in the same condition as you received it. You must also include, in the same condition as it was received:

  • All packaging such as boxes, bags and tags
  • Accessories such as cords and remotes
  • Certificates, manuals and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle

If you've used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund.

If a seller offers returns, it's very likely that they'll be happy to exchange an item for you (for example, a different size) instead of giving you a refund. Let them know that's what you're after when you start the return request.

Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. Check the seller's return policy in the listing.

Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. For more information, see our eBay Money Back Guarantee policy.

Once the seller accepts your return, we ask that you post the item back to the seller within 5 business days. (It doesn't have to get there inside five days, but you need to get it sent off inside that time.) Make sure you add the tracking details to the return request so the seller knows the item's on its way back.

If there's a delay, contact the seller to see if they're still willing to accept your return. Use Messages in My eBay to keep a record of your conversation with the seller.

In most cases, the seller will issue your refund within six business days after receiving the returned item.

If you haven't received a refund six business days after tracking shows the item was delivered back to the seller, follow up with the seller via the return request.

If you can't resolve the issue with the seller, you can ask eBay to step in and help.

Although we are phasing out restocking fees on eBay, there are still some cases where sellers have stated a restocking fee in the Return policy section of the listing and they may deduct this from your refund.

If a returned item isn't in the same condition as it was received, the seller may deduct the amount of loss and only give you a partial refund. For more information, see our Condition of returned items policy.

Sellers and manufacturers often offer warranties on their goods and you should find out whether a warranty is included on the item you're buying. Warranty information may be included in the listing description, item specifics section of the listing or you can ask the seller using the Ask a question link on the listing.

If the goods come with a warranty, the warranty documents should explain how you go about returning items under warranty – where you need to send them and who is responsible for the return postage cost. If this information isn't included and you need to return an item under warranty, you can contact the seller from your Purchase history.

If the seller or manufacturer doesn't offer a warranty or it has expired, this doesn't limit your rights under the Australian Consumer Law relating to defective and non-complying goods.

Visit the ACCC website for more information about warranties.

  • Stay Connected
  • Facebook
  • Twitter