I shop on eBay
Not what you expected? No worries. We keep returns simple.
Maybe it’s not your size. Maybe it’s not quite what you thought. Maybe it's just not totally you.
Most sellers on eBay offer returns. No matter your reason for needing one, the process is simple & easy.
Go to My eBay and find the item in your Purchase history, then select Return this item.
Be as accurate as you can so the seller knows why you want to return the item.
For most returns, you can simply print a return postage label, pack the item and send it.
The seller decides whether they accept returns if you change your mind. If they do accept returns, they can specify how long you have to request a return and who pays for return postage. Sellers aren't allowed to have any contradictory information about their return policy in their listing.
If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. Most purchases on eBay are covered by eBay Money Back Guarantee.
If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. For more information, see our Condition of returned items policy.
When you send the item back, repack it carefully in the original packaging and don't forget to include accessories such as remote controls or manuals. Check out our packing tips for sold items – they apply when you're posting something back, too.
For most items, you'll be able to print a tracked return label on eBay. Simply attach it to the package and then drop it off at a location near you.
Make sure you send the item by the date specified in the return request. Tracking updates will be shown in the return request once the parcel has been scanned.
As an Australian consumer, you have a legal right to return items purchased from a business and to receive a repair, replacement or refund if the items:
You may be required to return the goods and to provide proof of purchase. Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller's return policy or any warranty that comes with the goods.
Consumer guarantees don't apply if you:
Note: This information is general in nature and is not intended to constitute legal advice. Please visit the ACCC website for more information about consumer guarantees and your rights.
If you're returning an item because you changed your mind, you must return it in the same condition as you received it. You must also include, in the same condition as it was received:
If you've used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund.
If a seller offers returns, it's very likely that they'll be happy to exchange an item for you (for example, a different size) instead of giving you a refund. Let them know that's what you're after when you start the return request.
Many sellers offer free returns if you’ve changed your mind about an item, but sometimes you'll have to pay return postage. Check the seller's return policy in the listing.
Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. For more information, see our eBay Money Back Guarantee policy.
For most returns where you need to pay for return postage, you can simply print a postage label on eBay and drop the parcel off. The postage cost will be deducted from your refund.
Once the seller accepts your return (in most cases this is instant), we ask that you post the item back to the seller promptly. We'll send you an email with the latest date to get it sent off, and this date will also be shown within the return request. If you printed a return label on eBay, tracking updates will be shown in the return request once the parcel has been scanned. Otherwise, you may need to add tracking details to the return request.
If there's a delay, contact the seller to see if they're still willing to accept your return. Use Messages in My eBay to keep a record of your conversation with the seller.
In most cases, the seller will issue your refund within three business days after they’ve received the returned item.
If you haven't received a refund three business days after tracking shows the item was delivered back to the seller, follow up with the seller via the return request.
If you can't resolve the issue with the seller, you can ask eBay to step in and help.
If a returned item isn't in the same condition as it was received, the seller may deduct the amount of loss and only give you a partial refund. For more information, see our Condition of returned items policy.
Alternatively, if you were responsible for paying return postage and you used an eBay return label, the postage cost will be deducted from your refund.
You can check the details of your refund in your Purchase history.
Sellers and manufacturers often offer warranties on their goods.Warranty information may be included in the listing description, item specifics section of the listing or you can ask the seller using the Ask a question link on the listing.
If the goods come with a warranty, the warranty documents should explain how you go about returning items under warranty - where you need to send them and who is responsible for the return postage cost. If this information isn't included and you need to return an item under warranty, you can contact the seller from your Purchase history.
If the seller or manufacturer doesn't offer a warranty or it has expired, this doesn't limit your rights under the Australian Consumer Law relating to defective and non-complying goods.
Visit the ACCC website for more information about warranties.
The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller.
Not all items on eBay.com.au are eligible for the eBay return label service. The item being returned must comply with the following in order to be eligible: