The Authenticity Guarantee service for Watches (“Authenticity Guarantee” or “Authenticity Guarantee for Watches”) makes inspection and authentication services (“Services”) mandatory for certain items that meet the applicable $2,500 eligibility threshold. For eligible watches that meet the applicable threshold between AU $1,000 and AU $2,499.99, Authenticity Guarantee is available as an optional, add-on service and is not mandatory.
These Authenticity Guarantee Terms and Conditions (“Terms”) apply to the Authenticity Guarantee service for Watches and Authenticity Guarantee Eligible Items (description in Section 6.1 below) sold and purchased on eBay.com.au and set out the terms on which eBay offers you access to and use of the Authenticity Guarantee service for Watches.
- Applicability of eBay User Agreement and Other Policies.
The eBay.com.au User Agreement, eBay’s User Privacy Notice, eBay’s prohibited and restricted items policies and all other policies posted on our websites (collectively, and as the same may be amended from time to time, “eBay’s Policies”) apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and eBay’s Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, eBay’s Policies will control. - Applicability of eBay’s Money Back Guarantee.
For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eBay Money Back Guarantee eligibility requirements and are not received or that arrive damaged. Learn more about eBay Money Back Guarantee. - Description of the Authenticity Guarantee Service.
After the purchase of an Authenticity Guarantee Eligible Item (description in Section 6.1 below) on eBay.com.au, the item is sent to an authentication facility (“Authentication Facility”) to carefully inspect the item’s authenticity and conformity to the item’s listing details. Upon confirmation of the item’s authenticity by the Authentication Facility, the item is securely sent to the buyer. If the item’s authenticity cannot be verified or the item is not as described, the item is returned to the seller and a refund is issued. - Description of the Services.
The Services are provided by an authentication team for Authenticity Guarantee Eligible Items purchased and delivered within Australia. Within two (2) business days of receipt, our authentication team will inspect the watch for accuracy against the item listing by checking logos, tags, materials, hardware, quality and more as applicable, and for accuracy against the item listing. The authentication team will not inspect the watch for waterproofing or accuracy of the timekeeping. The authentication team will not verify the authenticity of any aftermarket documentation of provenance. As part of the Services, information relating to an Eligible Item, including unique identifiers such as serial numbers, may be checked against available databases or other sources for purposes including helping to identify items that may have been reported lost or stolen, detecting potential fraud or other policy violations, and protecting users and the safety and integrity of the eBay marketplace.
Items may also be photographed for use by eBay or its licensees as part of eBay’s image catalogue or for any other purpose, at eBay’s exclusive discretion.
By listing for sale or purchasing an Authenticity Guarantee Eligible Item, you acknowledge and agree that the Eligible Item is sent to the Authentication Facility for an authentication team to perform the Services. More information about the Authentication Facility and Services may be found in our FAQs. Authenticity Guarantee Program Fees
The Services are provided at no cost to sellers and buyers for Authenticity Guarantee Eligible Items that are bought or sold on eBay.com.au at a price of AU $2,500 or more. The Services may be purchased for a fee of AU $100.00 to buyers as an add-on for eligible items bought on eBay.com.au and priced between AU $1,000 and AU $2,499.99. eBay reserves the right to institute, alter or amend fees or costs associated with the Services, at any time, at eBay’s sole discretion. In the event eBay amends the fees or costs associated with the Services, eBay will post such changes on eBay Announcements 30 days in advance and eBay will notify users who are materially affected by the fee changes through eBay Messages and directly to the email address linked to their eBay account. If you do not accept the revised fees, you must immediately take steps to adjust your selling activity (such as ending Authenticity Guarantee listings). Where you have outstanding listings at the time of the fee change taking effect, you agree that the revised fees will apply to such listings until you remove those listings. Authenticity Guarantee fees and any applicable taxes for the optional add-on Service are non-refundable for returns initiated by buyers after passing the Services, except where otherwise required by law. If the item does not pass the Services, the fees will be refunded to the buyer in full.
- Eligibility.
- Item Eligibility.
Only select listings on eBay.com.au are eligible for Authenticity Guarantee which can depend on matters such as the nature and value of a particular item and the availability of appropriately qualified authenticators. eBay reserves the right at any time, in its sole discretion, to alter or amend the eligibility requirements for Authenticity Guarantee Eligible Items, including, but not limited to the category and/or value of items and/or transactions. In the event eBay materially amends the eligibility requirements for Eligible Items (e.g. price thresholds), eBay will post such changes on eBay Announcements 30 days in advance and will notify users who are materially affected by the changes through eBay Messages and directly to the email address linked to their eBay account.
Eligible Items must meet the following criteria:
- Item Eligibility.
i. Category: Wristwatches.
ii. Price: Watches that meet the applicable listing eligibility threshold of AU $2,500 or more are eligible for mandatory Authenticity Guarantee. Watches priced between AU $1,000 and AU $2,499.99 are eligible for the optional Authenticity Guarantee add-on service. Eligibility is not necessarily determined by the final transaction price and may depend on factors including the Buy It Now price or, for auction-style listings, the applicable reserve price. The following items are not eligible for Authenticity Guarantee:
i. Items not bearing the Authenticity Guarantee badge or otherwise identified as eligible for the optional add-on service;
ii. Smart watches, watch parts and accessories;
iii. Miscategorised items;
iv. Customised watches;
v. Items purchased using an offline payment method;
vi. Listings that offer local pickup;
vii. Items delivered to a P.O. Box; and
viii. Items delivered to an address outside Australia.
Ineligible items will not be authenticated. eBay may refuse to accept ineligible items and may take reasonable steps to return any ineligible item sent to the Authentication Facility. If an ineligible item cannot reasonably be returned after reasonable attempts to contact the relevant user, eBay reserves the right to donate or otherwise dispose of the item as permitted by applicable law. eBay reserves the right to charge sellers for costs associated with processing miscategorised items or impose additional consequences, including account suspension, where items are improperly routed to avoid Authenticity Guarantee.
- Country Eligibility.
Authenticity Guarantee is not available for all countries. eBay reserves the right to expand or limit the countries eligible for Authenticity Guarantee program or at any time, in its sole discretion, with or without notice. The countries currently eligible may be found in the Authenticity Guarantee for Watches FAQs. - Party Roles
- Your Role as Seller.
By listing an Eligible Item for sale on the eBay platform, you authorise its inspection by the authentication team subsequent to its purchase. Upon purchase, you are required to deliver the Eligible Item, with appropriate insurance coverage, to a located within Australia, as directed by eBay. The cost of shipping to the Authentication Facility is not covered by eBay. You acknowledge and agree that if the authentication team cannot verify an item’s authenticity, a refund will be issued to the buyer and you will cooperate by removing the item from marketplace circulation. - Your Role as Buyer.
By purchasing an Eligible Item on the eBay platform, you acknowledge and agree to inspection and photographing of the Eligible Item by the authentication team prior to your receipt of the Eligible Item. In addition, if a return is requested, you acknowledge and agree to send the Eligible Item, with appropriate insurance coverage, to and to the inspection of the Eligible Item by the authentication team before the return is processed or a refund is issued. More information on returns under the Authenticity Guarantee can be found in our FAQs. - Circumvention of Buyer and Seller Requirements.
If buyer or seller circumvent or do not comply with Sections 7.1 or 7.2 of these Terms, or if buyer or seller violate or are found to be non-compliant with the Terms, eBay reserves the right to take immediate action such as, but not limited to, account restriction or suspension or the transfer of fees and costs associated with Authenticity Guarantee. If you believe that action taken by eBay under this clause has been incorrectly applied, you should contact Customer Service and provide your reasons. eBay will consider such requests in good faith. - Impact of Fraud Detection on Buyers and Sellers.
You acknowledge and agree that if our authentication team detects fraud or is unable to authenticate the item, or identifies information indicating that the item may have been reported lost or stolen, the item will be removed from marketplace circulation and neither the buyer nor seller will receive the item. In addition, eBay will work with the appropriate authorities as needed and reserves the right, where permitted by applicable law, to confiscate and destroy any items unable to be authenticated.
- Your Role as Seller.
- Data Privacy.
eBay’s collection of personal information in connection with the Authenticity Guarantee program is governed by the User Privacy Notice that applies to your use of the eBay.com.au website or, as applicable, another eBay international website. In order for the Authentication Facility to provide the Services under the Program, the order and item information, including, but not limited to your name, address, email address, telephone number and item identifiers such as serial numbers, may be provided to the Authentication Facility. By selling or purchasing an Eligible Item, you direct eBay to provide this order and item information to the Authentication Facility, who may disclose this information, however collected, to its affiliates, service providers and other third parties (such as shipping carriers and revenue authorities) as necessary to perform the Services. - Lost, Damaged or Items Not Delivered.
Items that are lost or damaged during the Authenticity Guarantee process are covered by eBay Money Back Guarantee, subject to the eBay Money Back Guarantee eligibility and guidelines. If a buyer or seller refuses to accept delivery of a package sent to his/her address on file or is otherwise unable to be reached, eBay will use commercially reasonable efforts to contact the buyer or seller and will consider the property abandoned after thirty (30) days. Once abandoned, the buyer or seller relinquishes all right, title or interest in the item and authorises eBay to dispense of the item as eBay sees fit. - Program Updates and Discontinuation.
eBay has the right, but not the obligation, to alter, amend, replace, suspend temporarily or permanently discontinue Authenticity Guarantee, the name of Authenticity Guarantee, any of the Services, features or functionality offered as part of Authenticity Guarantee, and/or the service providers used to provide the Services, where eBay determines, acting reasonably, that it is commercially or operationally necessary to do so..
Generally, eBay will provide 30 days' prior notice of changes made under this clause. However, the notice period may depend on the nature of the change and the circumstances giving rise to it. eBay will notify users who are materially affected through eBay Messages and directly to the email address linked to their account and/or through eBay Announcements.
If you do not accept the changes, you should take steps to adjust your activity, such as ending listings affected by the change. Where you have outstanding listings when a change takes effect, the change will apply to those listings unless and until you remove them.
- eBay Entity.
The Authenticity Guarantee service is offered by eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland (“eBay”).