Authenticity
Guarantee

What is Authenticity Guarantee?

eBay's Authenticity Guarantee is a service designed to help you buy and sell with confidence. Our Authenticators physically inspect all eligible items before they are sent to the buyer and inspect all returns prior to sending them back to the seller. 

How does Authenticity Guarantee work?

All eligible items have an Authenticity Guarantee blue tick badge on the listing. When an eligible item is purchased, the seller is required to ship the item to the Authentication Facility. The Authenticators will thoroughly inspect and verify your item’s authenticity, and confirm the item and accessories are consistent with the listing title, description and images. Once verified, the Authenticators will send the item directly to the buyer via tracked express delivery, with a signature required on delivery.

Will I be charged a fee for Authenticity Guarantee?

No. Until further notice, there is no additional fee for Authenticity Guarantee for either the buyer or the seller. As part of the Authenticity Guarantee service, eBay currently covers the cost of authentication, as well as tracked express delivery from the Authentication Facility to the buyer.

What items are eligible for Authenticity Guarantee?

Authenticity Guarantee for handbags is available on handbags or briefcases of selected brands (set out below), in new or pre-owned condition, listed in the Women’s Bags & Handbags or Men’s Bags & Briefcases categories, and sold for $350 or more. Auction items are also eligible for the Authenticity Guarantee service if the item meets these conditions.

Only items purchased on eBay.com.au are eligible for Authenticity Guarantee. Items with a delivery address outside of Australia are not eligible for the Authenticity Guarantee service at this time. 

The eligible brands for Authenticity Guarantee include Louis Vuitton, Chanel, Gucci, Hermes, Saint Laurent, Celine, Dior, Prada, Fendi, Goyard, Burberry, Chloe, Valentino, Givenchy, Balenciaga, and Bottega Veneta. 

We plan to add brands to our Authenticity Guarantee program over time. Check back for updates.

Eligible listings have a blue Authenticity Guarantee tick in the search results and on the item page. For further details around eligibility, see the Authenticity Guarantee Terms & Conditions. 

How do I ensure my listing will be eligible for Authenticity Guarantee?

 To ensure your listing will be eligible for the Authenticity Guarantee service, follow steps 1-3 set out below.

1. Meet all the eligibility requirements: A new or used handbag or briefcase of brands eligible for Authenticity Guarantee listed in either Women’s Bags & Handbags or Men’s Bags & Briefcases categories, and priced at $350 or more. For further details around eligibility, read the Authenticity Guarantee Terms & Conditions.
2. Select the appropriate Item Condition when you list your handbag (note, it is important that you select the most accurate Item Condition to avoid your item not passing the authentication process and being returned to you):
1. New with tag
   A brand-new, unused item in the original packaging (such as the original box and/or dust bag) and/or with original tags.
2. New without tags
   A brand-new, unused item that is not in original packaging or may be missing original packaging materials (such as the original box and/or dust bag). For example, a new handbag (with absolutely no signs of wear) no longer in the original packaging falls into this category.
3. Pre-owned
   An item that has been used, worn, or showing signs of wear. The item may be missing the original packaging materials or accessories. Make sure to include full details of any imperfections and missing packing and/or accessories in your listing description and photos.
3. Accurately describe your item in detail and take as many photographs as needed. Ensure that you capture any defects, including tears in the box and any anomalies on the handbag, etc. If using stock images or screenshots, they must include original accessories. If taking your photos, everything pictured will be assumed as included. Accurate documentation & photographs will ensure your item can flow through the authentication process smoothly.

How can I confirm my item qualified for Authenticity Guarantee?

A blue tick with "Authenticity Guarantee" will automatically appear on your item's listing page. Upon making a sale, you can also check your order details in the Seller Hub or My eBay sold section. If eligible, you will receive a confirmation email indicating your item sold with Authenticity Guarantee.

If I list my handbag for $350 and accept a Best Offer below $350 will it be eligible for Authenticity Guarantee?

Yes. Your item will be eligible for Authenticity Guarantee and sent to the authenticator for inspection. Items with a Buy It Now price of $350 or more with either auction format or Best Offer are also eligible.

How do you determine Authenticity Guarantee eligibility for auction-style listings?

All auction-style listings that sell for over $350 are eligible for Authenticity Guarantee, regardless of the starting price.

What happens at the Authentication Facility?

The Authenticator first confirms the item and collateral materials (such as accessories, dust bags, receipts and packaging) are consistent with the listing title, description, and images. Then they will thoroughly inspect and verify your item’s authenticity. Once verified, the handbag will receive a security tag and a unique Authenticity Guarantee card filled with detailed information about the item.

Finally, the handbag is placed inside an eBay branded dust bag and securely packaged inside an eBay box along with collateral materials. Each box is inspected to ensure durability before shipping.

Authenticators take all precautions necessary to ensure the safety and protection of handbags, such as the use of ceramic blades to open packages and enclosed bins during the inspection process.

Are seller promotional items included in the repackaging?

Seller promotional collateral remains with the handbag through shipping. Only seller collateral that may damage the handbag in shipment, or that is violating eBay policy is removed.

Is there an authentication card?

Yes, all verified items come with an Authenticity Guarantee card containing details about the item such as brand and model.

Who is providing the authentication services?

eBay’s team of professionally trained Authenticators vet and verify each bag, using detailed, physical inspection and advanced technical equipment in a state-of-the-art facility.

Can I offer combined postage?

Authenticity Guarantee items will not be eligible for combined postage promotions since each authenticated item is put into a separate order for processing. Please post all orders individually.

What is the estimated delivery time for Authenticity Guarantee items?

The Authenticator will inspect the item within two business days after they receive it. Once verified, the Authenticator will ship the item directly to the buyer via a tracked express delivery service.

How do I track the status of my item?

You can track the status of your item throughout the process in the View Order Details section of your Seller Hub or My eBay.

Is signature confirmation required upon delivery?

Yes. All deliveries sent from the Authentication Facility to buyers will use a tracked express delivery service with signature confirmation required upon delivery. 

Can a buyer choose to not have the item authenticated?

No, eBay’s Authenticity Guarantee is a service designed to protect buyers and sellers.

What should I do if I need to cancel the order?

If you can't complete a sale with a buyer, you can cancel the order by locating the sale on the Orders tab in Seller Hub (or the Sold section in My eBay) and following the cancellation process. The buyer will be notified of the order cancellation immediately. Learn more about cancelling an order.

When I sell my item, where am I shipping the item?

eBay will provide you with the address of the Authentication Facility along with the buyer's name and a unique ID number, known as an eBay Virtual Tracking Number. Please use the exact address eBay provides and include the eBay Virtual Tracking Number on Address Line 2. Once the Authenticator verifies the handbag, they will ship it to the buyer's address at no extra cost to you.

How do I provide tracking information?

Once you've shipped the item, you'll need to upload tracking information in My eBay. Providing tracking information ensures your item will be inspected and seller protections cover you. It also allows buyers to track the progress of their purchases through each step of our authentication process.

Can buyers return items purchased with Authenticity Guarantee?

Buyers can return an item if you (the seller) accept returns, as stated in the listing, and the return takes place within the seller's return window. Note, even if you do not accept returns, the buyer may be eligible to return if the item is not consistent with the listing under the eBay Money Back Guarantee. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law.

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How does the return process work with Authenticity Guarantee?

If the buyer is returning an item, we will instruct the buyer to send it back to the Authentication Facility. eBay currently covers the return postage costs from the buyer to the Authentication Facility. Within two business days of receiving the item, the Authenticator will check to verify that the returned item matches the original item, including any original packaging and/or accessories, and condition sent to the buyer. For an item to be eligible for a return, the eBay security tag must remain attached to the item and untampered. Once the return is verified, the Authenticator will send the item back to you (the seller) at no extra cost. Otherwise, the handbag will be sent back to the buyer. 

Why was my item returned to me by the Authenticator?

Your item may be returned to you if the Authenticator cannot verify the authenticity of the item or if the item is not consistent with your photographs and item description. You will not be charged for the cost of shipping the return, and a refund will be issued to the buyer immediately. If the item’s authenticity cannot be verified, you will cooperate with removing the item from marketplace circulation. 

What will happen if I send an off-brand item(s) with the handbag?

We will not send off-brand item(s) to a buyer, even if the seller includes them in the listing description. We will only send back off-brand item(s) if the seller provides a return label. Off-brand items are accessories or collateral items that do not match or belong to the handbag brand.

What will happen if the authenticity of my item cannot be verified?

Items that do not pass our authenticity checks will be sent back to the seller, and a refund will be issued to the buyer.

What will happen if my item is damaged or lost while in possession of the authenticator?

In the unlikely event your item is lost or damaged while in possession of the authentication facility, eBay will cover such loss or damage of the item.

What will happen if my item is damaged or lost in transit when the authenticator ships it to the buyer?

In the unlikely event your item is lost or damaged, please notify eBay Customer Support.

What protections does eBay have for sellers?

We have protections for sellers who send their items to the authenticator within their stated handling time. Once the item goes through inspection and is sent to the buyer, sellers are fully protected against any negative or neutral feedback. The Item Not Received cases will be removed from the Service Metrics dashboard before the next evaluation cycle. Should an Item Not Received case be closed and a refund issued to the buyer, the seller will not be responsible for that refund as long as eBay has tracking confirming delivery to the Authenticator, which can be found in the View Order Details.

The Authenticity Guarantee service for Handbags (“Authenticity Guarantee” or “Authenticity Guarantee for Handbags”) makes inspection and authentication services (“Services”) mandatory for certain items sold on eBay.com.au. These Authenticity Guarantee Terms and Conditions (“Terms”) apply to the Authenticity Guarantee service for Handbags and Authenticity Guarantee Eligible Items detailed below sold and purchased on eBay.com.au, and sets out the terms on which eBay offers you access to and use of the Authenticity Guarantee service for Handbags.

1. Applicability of eBay User Agreement.
   The eBay.com.au User Agreement, eBay’s User Privacy Notice, and all policies posted on our sites (collectively, and as the same may be amended from time to time, “eBay’s Policies”) apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and eBay’s Policies, these Terms will prevail as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, eBay’s Policies will prevail.
2. Applicability of eBay’s Money Back Guarantee.
   For authenticated items, eBay Money Back Guarantee only covers items within the seller’s return window and items that satisfy the eBay Money Back Guarantee eligibility requirements and are not received or that arrive damaged. Learn more about eBay Money Back Guarantee.
3. Description of the Authenticity Guarantee Service.
   After the purchase of an Eligible Item (described in Section 6(a) below) on eBay.com.au, the item is sent to an authentication facility to carefully inspect the item for authenticity and accuracy against the item’s listing details. Upon confirmation of the item by the authentication facility, it is appropriately packaged and securely sent to the buyer. If the item’s authenticity cannot be verified or the item is not as described, the item is returned to the seller, and a refund is issued.
4. Description of the Services.
   The Services are provided at an authentication facility (“Authentication Facility”) by our authentication team (“Authenticators”) for Eligible Items (as detailed in Section 6(a) below) purchased and delivered within Australia. The Authenticators will inspect the item within two (2) business days of receipt at the Authentication Facility. This check will include inspection of the Eligible Item for authenticity and accuracy against the item listing. 

   Items may also be photographed for use by eBay or its licensees as part of eBay’s image catalog or any other purpose, at eBay’s exclusive discretion.

   By listing for sale or purchasing an Eligible Item, you acknowledge and agree that the Eligible Item is sent to the Authenticators to perform the Services. More information about the Services may be found at our Authenticity Guarantee for Handbags FAQs. eBay is not the supplier of products sold under Authenticity Guarantee. The eBay Money Back Guarantee policy and any other buyer protections we provide as part of Authenticity Guarantee are in addition to any rights you may have against the seller under Australian Consumer Law.

5. Authenticity Guarantee Program Fees.
   The Services are provided at no cost to sellers and buyers for Eligible Items purchased or sold on eBay.com.au. However, eBay reserves the right to institute, alter or amend fees or costs associated with the Services, at any time, upon reasonable prior notice.
6. Eligibility.
   1. Item Eligibility.
      Only select listings on eBay.com.au are eligible for the Service. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for Eligible Items, including, but not limited to the category and/or value of items and/or transactions.
      
      Only selected items are eligible at the current time, although Authenticity Guarantee will be expanding to cover more items.
      
      Eligible Items include items that meet all of the following criteria: 
      1. Brands: Louis Vuitton, Chanel, Gucci, Hermes, Saint Laurent, Celine, Dior, Prada, Fendi, Goyard, Burberry, Chloe, Valentino, Givenchy, Balenciaga, and Bottega Veneta.
      2. Price: Sold for AUD $350 or more.
      3. Item condition: New or preowned condition.
      4. Category: Women’s Bags & Handbags, and Men’s Bags & Briefcases

      The following items are not eligible for Authenticity Guarantee:

      1. Items not bearing the Authenticity Guarantee badge on the listing
      2. Handbags listed in categories not named above
      3. Miscategorised items, e.g. other types of bag such as luggage
      4. Customised/ personalised Handbags
      5. Items purchased using an offline payment method
      6. Listings that offer local pickup
      7. Items delivered to P.O. boxes and Parcel Lockers
      8. Items delivered to an address outside Australia

      Ineligible items will not be authenticated. eBay reserves the right to charge sellers for costs associated with processing miscategorised items or impose additional consequences, including account suspension when items are improperly routed to avoid Authenticity Guarantee. 

   2. Country Eligibility.
      The Authenticity Guarantee program is not available for all countries. eBay reserves the right to expand or limit the countries eligible for the Authenticity Guarantee or the Services at any time, in its sole discretion, with or without notice. See which countries are currently eligible at our Authenticity Guarantee for Handbags FAQs.
7. Party Roles
   1. Your Role as Seller.
      By listing an Eligible Item for sale on the eBay platform, you authorise its inspection by the Authenticators subsequent to its purchase. Upon purchase, you are required to deliver the Eligible Item to the Authenticators, with insurance coverage, where appropriate, to a facility located within Australia, as directed by eBay. The cost of shipping to the Authentication Facility is not covered by eBay. You acknowledge and agree that if the Authenticators cannot verify an item’s authenticity, a refund will be issued to the buyer and you shall cooperate with removing the item from marketplace circulation.
   2. Your Role as Buyer.
      By purchasing an Eligible Item on the eBay platform, you acknowledge and agree to inspection and photographing of the Eligible Item by the Authenticators prior to your receipt of the Eligible Item. In addition, if a return is requested, you acknowledge and agree to send the Eligible Item as directed by eBay, for inspection of the Eligible Item by the Authenticators before the return is processed or a refund is issued. More information on Authenticity Guarantee returns can be found at our Authenticity Guarantee for Handbags FAQs.
   3. Circumvention of Buyer and Seller Requirements.
      If buyer or seller circumvent or do not comply with Sections 7.a or 7.b of these Terms, or if buyer or seller violate or are found to be non-compliant with the Terms, eBay reserves the right to take immediate action such as, but not limited to, account restriction or suspension.
8. Data Privacy.
   eBay’s collection of personal information in connection to the Authenticity Guarantee program is governed by the User Privacy Notice that applies to your use of the eBay.com.au website or, as applicable, another eBay international site. For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the Authenticators, who may disclose this information, however collected, to its affiliates, service providers, and other third parties (such as shipping carriers and revenue authorities) as necessary to perform the Services.
9. Lost, Damaged, or Items Not Delivered.
   Items lost or damaged during the Authenticity Guarantee process are protected by eBay’s Money Back Guarantee, subject to the eBay Money Back Guarantee guidelines.
10. Service Updates and Discontinuation.
    eBay has the right, but not the obligation, to alter, amend, replace, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee service, the name of Authenticity Guarantee, any of the Services provided, features, and/or functionality offered under Authenticity Guarantee, and/or the service providers used to provide any or all of the Services under Authenticity Guarantee.