From collectables to cars, buy and sell all kinds of items on eBay
Contact Us | Site Map
Advanced Search
BuySellMy eBayCommunityHelp
  Home > Help > Rules and Policies > Rules for Everyone > Transaction Interference
Help
Search the Help pages (Does not search for items or products)
tips
Transaction Interference

  • Members are not allowed to interfere with another member's transaction.

  • Members may not contact a seller and offer to purchase a listed item outside of eBay.

  • Members are not permitted to email buyers in an open or completed transaction to warn them away from a seller or item. If you have a problem with a transaction, please use the feedback forum and review our Item Not Received or Significantly Not as Described Process. You may also be eligible for PayPal’s Buyer Protection Program. PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the policies.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation

  • Limits on account privileges

  • Account suspension

  • Forfeit of eBay fees on cancelled listings

  • Loss of PowerSeller status

Some Examples

Mary has found the perfect dinner set for a party she wishes to host at her brand new home. Unfortunately, the auction-style listing will not end for another 6 days and the party is this weekend! Mary decides to e-mail the seller directly with an offer to buy the dinnerware immediately and directly from the seller and obtain overnight shipping for the item. By e-mailing the seller directly with an offer to purchase, Mary is in violation of the Transaction Interference policy.

Additional Information

To report a violation of eBay’s Transaction Interference policy:

  1. Contact Customer Support by choosing “Contact Us” on the left side of any Help page.

  2. Include the appropriate information, including any relevant emails, with full descriptions in the subject line and complete email headers. If you need help finding an email header, you can learn more about displaying complete headers for your email program.

  3. Only report a case once; multiple emails about the same case slow an investigation.

Why does eBay have this policy?

eBay has this policy in order to protect the community from potentially fraudulent transactions which are more likely to occur outside of eBay. Remember: if the seller offers to sell you the item directly without bidding on or winning the item on eBay, please report it to us immediately. This is a violation of eBay policy and if you complete the transaction outside of eBay you will not be eligible for PayPal’s Buyer Protection Program.

Contact Customer Support

Report listing violations or problems with another eBay member.


About eBay | Announcements | Register | Security Centre | Feedback Forum | Site Map | Policies | Help | Contact Us | Advertise
Copyright © 1995-2008 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
eBay official time