eBay
  • eBay Deals
  • Win a Car!
  Home > Help >Feedback>All about Feedback>Detailed seller ratings
Help
Search the Help pages (Does not search for items or products)  Search Help Pagestips
Detailed seller ratings


In addition to leaving a general rating of positive, neutral or negative for a seller, buyers can rate specific aspects of the transaction with detailed seller ratings (DSRs).

Leaving detailed seller ratings

  • A buyer can leave detailed seller ratings up to 60 days after the transaction.

  • For most transactions, buyers can leave up to 4 detailed seller ratings.

  • Buyers need to leave detailed seller ratings at the same time they leave an overall Feedback rating and comment.

To leave detailed seller ratings:
  1. Visit the Feedback Forum.

  2. Click the Leave Feedback link on the right side of the page.

  3. Rate your overall experience as positive, neutral or negative. After you leave an overall rating, you can add a descriptive comment and leave detailed seller ratings.

  4. Click the stars to rate each aspect of the transaction.

5 stars is the highest rating, and 1 star is the lowest.

What you rate

Tips for rating

How accurate was the item description?

  • Review the item title, description and condition to see if they match the item you received.

How satisfied were you with the seller's communication?

  • Recall whether the seller addressed any questions or concerns that you had, and did so in a professional manner.

  • Consider only business days when evaluating the timeliness of the seller's communication (sellers might not check email on weekends and holidays).

  • If the seller met specific requirements, we automatically give the seller a 5-star rating for communication, and you won't be able to change the rating.

How quickly did the seller post the item?

  • Rate the seller only on the time it took to mail the item, not the time it took you to receive the item.

  • Don't hold sellers responsible for delays in mail services, international custom delays or for the time it takes for your payment to clear.

  • If you picked up the item locally, you won't be able to provide a rating for this category.

  • If we determine at a later date that the seller met certain requirements, we may adjust a low rating for postage time.

How reasonable were the postage and handling charges?

  • Remember that sellers may charge for the cost of the actual packaging materials, along with a reasonable handling fee to cover their time and direct costs associated with postage.

  • If the seller provided free postage, we automatically give the seller a 5-star rating for postage and handling charges, and you won't be able to change the rating.

  • For international transactions, you as a buyer are expcted to pay duties, taxes and customs clearance fees as required by country laws.

  • If you picked up the item locally, you won't be able to provide a rating for this category.

Note: Transactions in Motors vehicle categories aren't rated on postage time and postage and handling charges, because vehicle delivery is typically arranged by the buyer.

Finding detailed seller ratings

To find a seller's detailed seller ratings, click the number in brackets next to the seller's user ID. You can see the detailed seller ratings in the seller's Feedback Profile. When a seller has enough ratings, you see stars that show the seller's average rating. Read below to see how the ratings are calculated.

Tip for sellers: Visit your Seller Dashboard to see how your buyers have rated you.

How detailed seller ratings are calculated

The detailed seller rating system is based on a 1- to 5-star scale. 5 stars is the highest rating, and 1 star is the lowest. Detailed seller ratings don't affect a seller's overall Feedback score, but we take some of these ratings into account when we evaluate seller performance, including whether you're eligible for discounts and other benefits.

Average ratings are computed on a rolling 12-month basis and appear only when a seller has received at least five ratings. If a seller hasn't received at least five ratings in a category, the average rating won't appear.

Buyers can leave Feedback for a seller for more than one purchase. To make sure that the additional Feedback is calculated correctly, a buyer needs to have purchased each item in a different week. For Feedback purposes, we define a week as Monday to Sunday, Pacific Time.

Improving your detailed seller ratings

Low detailed seller ratings in some areas may impact your seller performance, and providing great customer service can help. Learn more about seller performance standards.

If you're a seller, use these suggestions to help you improve your seller rating or maintain a high rating:

Item as described: Describe your items accurately.
  • Write descriptions that include the relevant details about your items.

  • Be accurate and mention all defects. Write as if there were no pictures, so you leave no doubt in buyers' minds about what they're getting.

  • Don't describe reconditioned or refurbished items as "new". When buyers see the word "new", they expect new, not "like new".

  • Use plenty of pictures and show your items from multiple angles.

  • If you're listing a used item, include a picture of the actual item, not a generic or stock photo.

  • Fill out item specifics as much as possible and include important details like size, weight, colour and quantity.

  • Format your description so buyers can read it easily. Use bullets, bold headings, and simple paragraphs.

Communication: Keep your customers informed.
  • By meeting certain conditions, you can receive an automatic 5-star detailed seller rating for communication.

  • Provide relevant information in your listings. Clearly specify your return policy, postage options and payment methods so that buyers have all the information they need.

  • Include answers to frequently asked questions in your listings to help avoid routine enquiries.

  • Respond to emails and phone calls quickly. Stay calm and keep an open mind in all your communications with buyers. When treated with courtesy and consideration, even the most disgruntled buyer can become a loyal customer.

Postage time: Post as quickly as possible.
  • Offer either same business day or one business day handling whenever you can. Offer handling times that are longer than one business day only for exceptions and special items.

  • Be specific about the postage services you offer, including delivery time for each service.

  • Post items as soon as possible after you receive payment.

  • Offer a postage service that provides tracking numbers and upload tracking information within one business day after a payment clears.

  • Print your postage labels on eBay. When you buy and print postage on eBay, tracking information is automatically uploaded.

  • Even though it's not required, we recommend that you purchase postage insurance or use a postage service that offers loss and damage protection. You can add the cost of the insurance to the handling fee or item price.

Postage and handling charges: List with reasonable postage charges.
  • Offer free postage. If we can confirm that a buyer chose your free postage option, you'll automatically receive a 5-star rating for postage charges, plus you'll attract new buyers, and your listing may be placed higher in search results.

  • Specify details such as service and cost in the postage details section of your listing, and provide details about any handling or packaging costs in the item description.

  • Use calculated postage so buyers can determine the actual postage cost to their location.

  • Offer discounts for posting multiple items in one order. Your customer will see other items you have for sale, save on postage and most likely leave you a great rating.

  • Buyers can't leave this detailed seller rating for a local pick-up item.

Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.