Frequently asked questions

Why should I buy from Top-rated sellers?
Top-rated sellers have a track record of providing great customer service to eBay buyers. eBay regularly reviews the performance of these sellers to confirm that they continue to meet the program’s requirements.

What is the difference between Top-rated sellers and PowerSellers?
Top-rated sellers are PowerSellers who consistently provide the best buying experiences to their customers. If you have previously bought from a PowerSeller and they have maintained a high level of customer service, they will automatically be included as a Top-rated seller on eBay.com.au.

Do sellers pay to be Top-rated sellers?
No, sellers must earn their Top-rated seller status by consistently meeting eBay's standards for excellent customer service. Top-rated seller status is not a paid placement or membership.

How can I become a Top-rated seller?
First and foremost, provide great service to eBay buyers. When you consistently receive high ratings from buyers and also maintain the sales volume requirements, you'll automatically earn Top-rated seller status. Learn more

What factors should I consider when buying from an eBay seller?
While the eBay Top-rated seller program highlights sellers who have earned a record of providing excellent service to buyers, buyers should follow the same best practices when buying from all sellers:

• review the sellers' feedback and detailer seller ratings
• review listing details and photos
• review the sellers' policies
• ask sellers any questions they may have about the item before placing a bid or making a purchase