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Buying items with eBay Guaranteed Delivery

 

With eBay Guaranteed Delivery, you can search for items that will arrive by a specific date, including the next 1-2 days. If the item you bought doesn't arrive by the guaranteed delivery date, we'll make it right.

Finding items with Guaranteed Delivery

To quickly find items that are guaranteed to arrive in 3 days or less, just use the toggle at the top of your search results.

If you need an item by a specific date, you can also refine your search results to show only items that are guaranteed to arrive in time. If you're searching for an item from your mobile device, tap Refine to see the Guaranteed Delivery option. If you're using a computer, you'll find the Guaranteed Delivery option on the left side of the page.

Once you find the item you want to buy, you may have the option to select a different postage option. Just remember, the postage cost may be different and the delivery date may not be guaranteed.

If you need a reminder after you buy your item, we'll send you an email with your guaranteed delivery date, and we'll also show your guaranteed delivery date in your purchase history in My eBay and on your order details page.

If your item doesn't arrive by the guaranteed delivery date

If the item you bought with Guaranteed Delivery doesn't arrive on time, we'll make it right.

To let us know, you can either:

  • Find the Guaranteed Delivery information in your order emails and click let us know. Then click Report delivery issue on the order details page.
  • Find your item in your Purchase history and select Report late delivery.

Next, select an option to let us know how we can make it right for you. You may be able to:

  • Receive a coupon that you can use on a future eBay purchase (if postage was free)
  • Get a refund for the postage cost (if you paid for postage)
  • Return the item for free and get a full refund (if the seller accepts returns)
  • Let the seller know that you didn't receive your item.

That's all you have to do! We'll process your request right away. Just make sure that you let us know within 30 days from the guaranteed delivery date.

Note: Coupons will be available in My eBay and they expire 30 days from the date they're issued. To redeem the coupon, enter the code at checkout.