These Seller Reserves Terms and Conditions (the “ECA Reserve Terms”) set out the terms on which eBay
Commerce Australia Pty Ltd (“ECA”, “we” or “us”) may require a reserve of your transaction proceeds. These
event of a conflict between these eCA Reserve Terms and the Payments Terms, the ECA Reserve Terms shall
I. Types of Reserves
Pursuant to Part I, Section 7 of the Payments Terms, we may require a reserve of your transaction
proceeds to manage risk or secure your obligations under the Payments Terms (the “Reserve”). Reserves
may be in the form of rolling and/or minimum reserves, as defined in the Payments Terms.
II. Reserve Notice
We will notify you in writing of any Reserve that is required of you (the “Reserve Notice”). The
Reserve Notice will state the date that the Reserve requirement will apply to your transaction proceeds
(the “Reserve Effective Date”) and the factors we used to determine your placement in the Reserve
If you are subject to a rolling reserve, the Reserve Notice will also state: (i) the set percentage or
amount of your transaction proceeds we will contribute to the Reserve Account (as defined below) (the
“Reserve Percentage,” if described as a percentage of your transaction proceeds, and “Reserve Amount,”
if described as fixed amount of your transaction proceeds); and (ii) the period of consecutive days for
which we will hold the Reserve funds in the Reserve Account before releasing them to you on a rolling
basis (the “Rolling Window”).
If you are subject to a minimum reserve, the Reserve Notice will state the amount of money that must be
held in the Reserve Account and the period of time we will hold the funds in Reserve (the “Reserve
Following receipt of the Reserve Notice, you may view the balance of the Reserve funds held by us in
the Reserve Account under the Payments tab in Seller Hub. We reserve the right to raise, lower, or
remove the Reserve requirement at any time upon notice to you, based on the risk factors set out in the
You may contact us to request a reconsideration of your Reserve requirement following receipt of a
Reserve Notice if you believe you have additional information that may affect our evaluation of the risk
associated with your use of eBay services. If you request a reconsideration, we will consider any
additional information shared with us in good faith. We will notify you when we no longer require a
Reserve of your transaction proceeds.
III. The Reserve Account
If we require a Reserve, the funds contributed to the Reserve Account constitute collateral held by eCA
to secure your obligations under the Payments Terms and are a condition to you using our Payment
Services. Funds contributed to the Reserve Account are held in the name of eCA in a separate
non-interest bearing bank account, segregated from eCA’s operating funds, for the exclusive purpose of
holding Reserve funds (the “Reserve Account”).
By accepting the Payments Terms, you authorise ECA to contribute the Reserve Percentage or the Reserve
Amount to the Reserve Account to be held in an equity trust by eCA until such time that it is released
to you, or otherwise applied towards Owed Amounts in conformity with these ECA Reserve Terms.
You further grant ECA a security interest in and lien on any and all funds held in the Reserve
Account and agree to execute any additional documentation as may be required for eCA to create or
perfect its security interest in any Reserver funds in the Reserve Account. You further agree
to refrain from registering a security interest, or conveying any right, title or interest in your
transaction proceeds or the Reserve Account to any other person.
IV. Releasing Funds from the Reserve
Funds contributed to the Reserve Account will remain in the Reserve Account until the expiry of the
Reserve Window or Reserve Period, as applicable. Funds released from the Reserve will appear in your
If you are on rolling reserves and you send a buyer a full or partial refund for an order that was
subject to the Reserve, we will fund the refund from your pending payouts, or other payment method on
file pursuant to the Payments Terms, then we will release the pro-rata portion of the refunded
transaction held in the Reserve Account to your available funds.
We will also release funds from the Reserve Account if we determine in our sole discretion that the
risk associated with your account no longer requires a Reserve.
V. Seizing Funds from the Reserve
We may seize all or a portion of the funds held in the Reserve Account for any Owed Amounts. If we
seize funds from the Reserve Account, we will only apply the seized amount to the balance of outstanding
Owed Amounts. In no event will we seize funds from the Reserve Account in excess of the outstanding Owed
Amounts. Owed Amounts are defined in the Payments Terms and include, but are not limited to:
- Reimbursement(s) owed to the eMBG Service Provider for buyer refunds paid on your behalf under the
applicable eBay Buyer Protection Programs.
- Reimbursement(s) for refunds paid to a buyer for a payment Dispute decided in the buyer’s favor.
- Owed Amounts arising from a Default Event (as defined below).
A “Default Event” occurs if a voluntary or involuntary insolvency proceeding is commenced against
you, or if all of the following occur:
- Owed Amounts have been outstanding for at least 30 days;
- You have been notified of outstanding Amounts Owed by you under the Payments Terms; and
- We have placed a hold, restriction or suspension on your account.
When a Default Event occurs, we will seize funds from the Reserve Account and apply the seized funds
to the balance of outstanding Owed Amounts payable by you under the Payments Terms.
Following the Default Event, you may view the Owed Amounts set off by the Reserve in your transaction
history, and the balance of the Reserve Account within Seller Hub.
- If a Default Event occurs and the amount held in Reserve is sufficient to cover outstanding Owed
Amounts, then we may reinstate your account and your listing privileges, subject to any other
restrictions, holds or limitations set forth in the Payments Terms or any applicable eBay User
Agreement. We reserve the right to impose a new Reserve following reinstatement of your account.
- If a Default Event occurs and the amount held in Reserve is not sufficient to cover outstanding
Owed Amounts, we will set-off the Owed Amounts up to the amount of funds seized from the Reserve
Account. Any holds, restrictions, or suspensions placed on your account will remain on your account
until such time that we collect on the remainder of the Owed Amounts using any collection means set
forth in the Payments Terms. We may reinstate your account following settlement of Owed Amounts in
full, subject to eBay User Agreement and the Payments Terms.
We may update the ECA Reserve Terms by notifying you of the changes in writing (for example, by posting
the amended ECA Reserve Terms on the eBay website, including the Seller Hub or the eBay Message Centre).
All amended terms will automatically be effective 14 days after they are initially posted. The amended
terms may come into effect sooner, depending on the circumstances giving rise to the need to change the
ECA Reserve Terms. For example, policies may come into immediate effect as a result of changes in
VII. Account Closure
If you or we should terminate our Payment Services under Part I, Section 11 of the Payments Terms, any
Reserve required of you by us under these ECA Reserve Terms shall remain in effect for the duration of
any applicable Reserve Window or Reserve Period (not to exceed 180 days) (the “Post-Closure Period”).
During the Post-Closure Period, we will continue to hold Reserve funds in the Reserve Account, and
release funds to you at the end of the Reserve Period, pursuant to the terms of your Reserve Notice and
these ECA Reserve Terms.