If you've added fitment to your listing, we'll cover the cost of returns if the item doesn't fit a buyer's car. We'll also remove the return from 'Not as described' rate in your service metrics and delete any negative or neutral feedback that the buyer has given as a result.
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How we protect you
Abusive buying activity
If a buyer violates our policies, we protect you by removing associated negative or neutral feedback.
Events outside your control
For delivery delays out of your control, we'll automatically adjust the late shipment rate and remove related negative or neutral feedback.
Payment disputes
If a buyer files an eligible payment dispute, we'll cover the cost, waive the dispute fee and remove associated negative feedback.
You're covered by Authenticity Guarantee
When your item passes authentication, we'll remove any 'Item not received' or 'Not as described' return from your service metrics and delete negative feedback. Authenticity Guarantee covers sneakers over $150 and handbags over $350
Learn more
Add fitment details for more protections
If you add fitment details for car parts to your listing, we'll cover the cost of returns if the item doesn't fit a buyer's car. We'll also remove the return from 'Not as described' rate in your service metrics and delete negative feedback.
Learn moreBuyers may not misuse feedback, returns, buyer protection programs or payment dispute processes by:
- Falsely claiming an item was not as described in the listing
- Retracting their bid or not paying
- Demanding something not in the original listing
If a buyer violates these policies, we protect you by removing any associated negative or neutral feedback and defects, including any open cases in service metrics, and limits the buyer’s ability to request returns on eBay.
You can cancel the order if a buyer doesn't pay or retracts their bid. If a buyer files a payment dispute in this case, eBay will cover the amount of the dispute, waive the dispute fee, and remove negative and neutral feedback related to the transaction.
If a buyer falsely claims an item was not as described, we protect you by removing any associated negative or neutral feedback, including any open cases in service metrics, and limits the buyer’s ability to request returns on eBay.
There are protections to cover you in case of items arriving late, even when you sent it on time. When the carrier scan shows that the item was sent within the handling time or by the latest estimated delivery date, we'll remove any related negative or neutral feedback.
If severe weather, natural disaster or carrier disruptions caused the item to arrive late, we'll automatically adjust the late shipment rate and remove related negative or neutral feedback.