Introducing eBay International Shipping

eBay International Shipping is a new shipping service that removes the hassle associated with international shipping. eBay handles tracking, customs clearance, and returns. You will generally see lower shipping costs* and be able to track the status of your order from your eBay account.

*Compared to the non-negotiated cost of shipping with many other international carriers; eBay has negotiated competitive shipping costs for eBay International Shipping. Total international shipping cost is subject to change and depends on the destination country, weight, and dimensions of an item.

Items purchased from abroad might be subject to import duties and taxes that a buyer has to pay. Application of duties and taxes and the amount depends on the destination country, item price and item weight.

At the moment, eBay International Shipping is available on most items up to $2,500 item value (excluding taxes, duties, and delivery fees) and located in the US.

However, items included in eBay’s hazardous, restricted or regulated materials policy, and items that don’t follow our International trading policy are not available with eBay International Shipping.

eBay International Shipping keeps all of the benefits of the Global Shipping Program while offering lower shipping costs and much simpler buyer experience with eBay handling all aspects of international returns and any other claims. eBay International Shipping has replaced the Global Shipping Program in the US, but you may see it available on other non-US listings.

You can follow your package online all the way to your shipping address when we upload tracking information. You will see 2 tracking numbers because the item will be shipped via two shipments. First, it will be shipped from the seller to the U.S. domestic shipping hub (first tracking number). Upon receiving the item, eBay will manage the shipment directly to your shipping address (second tracking number).

You can find a list of countries that we ship to in the table below. Please note that the list of countries is subject to change.

Eligible countries:

On the item page, next to the shipping cost, you will see the shipping method labelled as “eBay International Shipping”.

If multiple shipping options are offered, you can see the shipping details and compare price and estimated delivery dates for each option available. In this case, you’ll be able to choose the shipping method at the checkout.

There are a number of benefits to using eBay International Shipping, including protections through eBay Money Back Guarantee:

• If an item is lost or damaged during international shipping, you can open an eBay Money Back Guarantee claim.
• If you are not satisfied with your item you can open a return request.

eBay will handle all international returns shipped through eBay International Shipping for the seller making the process much simpler for you. No need to contact the seller.

Yes, all the items you order with eBay International Shipping are covered by the eBay Money Back Guarantee. This means that you can get your money back if an item doesn't arrive, is faulty or damaged, or doesn't match the listing.

Yes, items shipped with eBay International Shipping can be returned for any reason, including change of mind, up to 30 days from delivery date. Your rights under local law, including any Australian Consumer Law rights, will not be affected.

If you've changed your mind about an item you bought, there's something wrong with it, or you didn’t receive the item, you can request a return. Simply click either "Return this item” or "I didn’t receive it” as you do with other orders and eBay will take care of it. There’s no need to contact a seller directly.

If you have further questions, view instructions on how to open a return request.

eBay is responsible for everything related to the international component of your purchase. This includes setting international shipping costs, managing international transit and other logistics.

eBay also manages returns, refunds, and other claims. Any questions or concerns you may have after the sale should be directed to eBay’s customer support team.