3 min article

Seller Hub

Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub tools

Seller Hub gives you tools to:

  • Manage your listings – You'll find all the listing, reporting, and order management functionality here
  • Monitor your business – You can create custom dashboards to track listing activities, sales, costs, traffic data and more
  • View payouts – You can view previous payouts, find out when you'll receive your next payout, and check if you have any funds on hold
  • Analyse business performance – You'll receive personalised insights, as well as tips to improve your business

If you have an eBay Store, you'll manage your Store and access all the features of Promotions Manager or Promoted Listings from Seller Hub.

Tip
You can personalise your Seller Hub to suit you. Simply select the Customise link to adjust what you see on each page.

Using Seller Hub

Simply go to Seller Hub - opens in new window or tab and sign in using your eBay username and password.

You'll need to have had at least one sale to use Seller Hub.

The Seller Hub overview page summarises all you need to know about your selling activity, but by selecting the different tabs you'll access a range of different tools and data:

  • Overview – See a summary view of your Tasks, Orders, Listings and Feedback, along with access to frequently used actions and selling tools
  • Orders – Take action on orders, including buying postage labels and uploading tracking. You can also review past orders and set up rules for managing returns
  • Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
  • Marketing – Use our tools to build your brand, attract more buyers and sell more per visit. (Some tools are only available to Store subscribers)
  • Store – Manage all aspects of your eBay Store, including your subscription, Store categories and layout, and promoting your Store. Review your Store traffic stats and get tips on optimising your Store's performance
  • Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source and more. Select the data on the page to drill into in-depth charts and graphs
  • Research – Get advice for improving your listings, sourcing, pricing, and restocking
  • Payments – Keep track of all the payouts you receive from your eBay transactions. For more information, see our article on Using the Payments tab in Seller Hub
  • Reports – Optimise your business with file-based (CSV/XLSX) reports & templates. Get detailed information about your business, and upload new information in bulk. Try reports - opens in new window or tab

You can find out more about Seller Hub in our Seller Centre - opens in new window or tab.

Seller Hub orders download report

The orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders - opens in new window or tab page and more, including a new field showing how much tax eBay collected and remitted for each transaction.

You can easily download the orders report from the Manage orders - opens in new window or tab page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).

Tip
You can also choose to only download individual orders by checking the boxes next to them and choosing More > Download selected.

If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.

Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.

Seller Hub orders report

Column title

What’s new

Sales Record Number

 

Order Number

 

Buyer Username

 

Buyer Name

 

Buyer Email

 

Buyer Note

 

Buyer Address 1

 

Buyer Address 2

 

Buyer City

 

Buyer State

 

Buyer Postcode

 

Buyer Country

 

 

Buyer Tax Identifier Name

Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer.

Possible values: VATIN

Buyer Tax Identifier Value

Buyer Tax Identifier Value indicates that the taxpayerId value.

Example: VATIN number, which is the value-added tax identification number for the buyer.

Possible values: 1234566

Post To Name

 

 

Post To Phone

 

Post To Address 1

 

Post To Address 2

 

Post To City

 

Post To State

 

Post To Postal Code

 

Post To Country

 

Item Number

 

Item Title

 

Custom Label

 

Sold Via Promoted Listings

 

Quantity

 

Sold For

 

Postage And Handling

 

 

Item Location

Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information.

Possible values: Zip Code, City, State, Country.

Item Postcode

The zip code of the physical location of the order line item.

Item Country

The two-letter ISO 3166 code representing the country of the address.

 

 

eBay Collect And Remit Tax Rate

The rate used to calculate the tax amount (SalesTaxpercentage).

eBay Collect And Remit Tax Type

The type of tax collected for the transaction Includes types such as VAT, IST, etc.

eBay Reference Name

eBay Reference Name indicates the VAT tax type, which will vary by country/region

Possible values: IOSS (or) OSS for EU, VOEC for Norway

eBay Reference Value

eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region.

Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)

Tax Status

Tax Status indicates if tax is paid.

Possible values: VAT Paid

Seller Collected Tax

 

eBay Collected Tax

 

Electronic Waste Recycling Fee

Applies to US site only (ebay.com)

Mattress Recycling Fee

Applies to US site only (ebay.com)

Battery Recycling Fee

Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.

White Goods Disposal Tax

Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and sent into the state – e.g. ovens, refrigerators, heaters, washers, etc.

Tyre Recycling Fee

Specific state legislatures have written laws that require retailers to collect a fee designated towards tire recycling.

Additional Fee

See more information on Paying tax on eBay purchases 

 

 

Total Price

 

eBay Collected Tax Included in Total

If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers.

If the value is "No" then the "Total Price" column does not include eBay collected tax and any fees charged to buyers.

Payment Method

 

Commitment Date

 

Sale Date

 

Paid On Date

 

Post By Date

 

Minimum Estimated Delivery Date

 

Maximum Estimated Delivery Date

 

Posted On Date

 

Feedback Left

 

Feedback Received

 

My Item Note

 

PayPal Transaction ID

 

Postage Service

 

Tracking Number

 

Transaction ID

 

Variation Details

 

Global Shipping Program

 

Global Shipping Reference ID

 

Click & Collect

 

Click & Collect Reference Number

 

eBay Plus

 

Authenticity Verification Program

New field

If the value is "Yes" then the order qualifies for Authenticity Guarantee program.

If the value is "No" then the order does not qualify for Authenticity Guarantee program.

Authenticity Verification Status

New field

If the value is "Pending" then the inspection check is still not done.

If the value is "Passed" then the authenticity check has passed and item will be sent to buyer.

If the value is "Failed" then the inspection check has failed and item will be returned back to seller.

If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.

Authenticity Verification Outcome Reason

New field

If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller.

If the value is "Not as described" then the inspection check has failed and item will be returned back to seller.

If the value is "Customized" then the inspection check has passed and item will be sent to buyer.

If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.

 

 

 

 

eBay Fulfillment Program

 

Tax City

New field

Tax State

New field

Tax Postcode

New field

Tax Country

New field

 

 

 

 

Seller Hub orders download report vs. Selling Manager sales history download

 

Column title

What’s new

Sales Record Number

 

Order Number

Updated column title

Previous title: Order ID

Buyer Username

Updated column title

Previous title: User ID

Buyer Name

Updated column title and data change

Previous title: Buyer Fullname

Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.

Buyer Email

 

Buyer Note

 

Buyer Address 1

 

Buyer Address 2

 

Buyer City

 

Buyer State

 

Buyer Postcode

 

Buyer Country

 

Buyer Tax Identifier Name

New field

Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer.

Possible values: VATIN

Buyer Tax Identifier Value

New field

Buyer Tax Identifier Value indicates that the taxpayerId value.

Example: VATIN number, which is the value-added tax identification number for the buyer.

Possible values: 1234566

Post To Name

 

Post To Phone

Updated column title

Previous title: Buyer Phone Number

Post To Address 1

 

Post To Address 2

 

Post To City

 

Post To State

 

Post To Postal Code

 

Post To Country

 

Item Number

 

Item Title

 

Custom Label

 

Sold Via Promoted Listings

 

Quantity

 

Sold For

Updated column title

Previous title: Sale Price

Postage And Handling

 

Item Location

New field

Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information.

Possible values: Zip Code, City, State, Country.

Item Zip Code

New field

The zip code of the physical location of the order line item.

Item Country

New field

The two-letter ISO 3166 code representing the country of the address.

eBay Collect & Remit tax type

The type of tax collected for the transaction Includes types such as VAT, IST, etc.

eBay Reference Name

New field

eBay Reference Name indicates the VAT tax type, which will vary by country/region Possible values: IOSS (or) OSS for EU, VOEC for Norway

eBay Reference Value

New field

eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region.

Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)

Tax Status

New field

Tax Status indicates if tax is paid.

Possible values: VAT Paid

eBay Collect & Remit tax rate

The rate used to calculate the tax amount.

Seller Collected Tax

New field

eBay Collected Tax

New field

Electronic Waste Recycling Fee

New field

Applies to US site only (ebay.com)

Mattress Recycling Fee

New field

Applies to US site only (ebay.com)

Battery recycling fee

New field

Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.

White goods disposal tax

New field

Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and sent into the state – e.g. ovens, refrigerators, heaters, washers, etc.

Tire recycling fee

New field

Specific state legislatures have written laws that require retailers to collect a fee designated towards tire recycling.

Additional Fee

See more information on Paying tax on eBay purchases

Total Price

 

eBay Collected Tax Included in Total

If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers.

If the value is "No" then the "Total Price" column does not include eBay collected tax and any fees charged to buyers.

Payment Method

 

Sale Date

 

Paid On Date

 

Post By Date

 

Minimum Estimated Delivery Date

 

Maximum Estimated Delivery Date

 

Posted On Date

 

Feedback Left

 

Feedback Received

 

My Item Note

Updated column title

Previous title: Private Field

PayPal Transaction ID

 

Postage Service

 

Tracking Number

 

Transaction ID

 

Variation Details

 

Global Shipping Program

 

Global Shipping Reference ID

 

Click & Collect

 

Click & Collect Reference Number

 

eBay Plus

 

Authenticity Verification Program

New field

If the value is "Yes" then the order qualifies for Authenticity Guarantee program.

If the value is "No" then the order does not qualify for Authenticity Guarantee program.

Authenticity Verification Status

New field

If the value is "Pending" then the inspection check is still not done.

If the value is "Passed" then the authenticity check has passed and item will be sent to buyer.

If the value is "Failed" then the inspection check has failed and item will be returned back to seller.

If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.

Authenticity Verification Outcome Reason

New field

If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller.

If the value is "Not as described" then the inspection check has failed and item will be returned back to seller.

If the value is "Customized" then the inspection check has passed and item will be sent to buyer.

If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.

Insurance

Column removed

Cash on delivery fee

Column removed

Checkout Date

Column removed

Notes to yourself

Column removed

Unique Product Id

Column removed

ProductIDType

Column removed

ProductIDValue

Column removed

ProductIDValue-2

Column removed

Cash on delivery option

Column removed

Sales and selling costs reports

You can now keep track of both your sales and your selling costs from the Sales section of the Performance tab - opens in new window or tab.

To generate a sales and costs report:

  1. Use the drop-down menus at the top of the Sales section - opens in new window or tabto refine your results:
    • Choose a time period of your choice for the report (last 31 days, today, this month, last month, this quarter or custom)
    • Choose a time period to compare your results to (month over month, year over year, custom or other options)
  2. Select Generate Report.

In the All sales section of your report, you'll see a detailed breakdown of your item sales and postage costs. If you select Promoted listings sales, you can also see what percentage of your total sales came via promoted listings. You can also see how all your sales compare to your selected prior time period.

In the Selling costs section of the report, you can see the amount and the percentage of your selling cost that came from eBay fees and postage labels. If you select the arrow beside eBay fees, you can also see a detailed breakdown of your eBay fees.

If you want to see sales performance insights for individual listings, select Download listings sales report.

Seller Hub consolidates all our listing, reporting, payout and order management tools in one place. It also provides a range of data and insights to help you grow your business.

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