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Managing your accounts on eBay

Your account is your identity on eBay.You can use your account to buy, sell, communicate with eBay members and leave Feedback for trading partners.

Solve a problem

Enter your email address on the Forgot user ID page, and click the Continue button. We'll send your user ID to your email address.
On the Forgot Password page, enter your user ID, and click the Continue button.We'll send your password to your email address.
Make sure the email address listed in your eBay account is correct. If you have a spam filter, see if the email ended up in your junk mail folder. If the problem continues, contact us.
Confirm that the email was sent from eBay by checking your messages in My eBay. Learn more about suspended accounts and recognising spoof emails.
Confirm the request was sent from eBay by signing in to My eBay and checking your messages. Read more about recognising spoof emails and solving credit and debit card problems.
We’ll work with you to ensure that your account is secure. If you are able to sign in, change your password and your secret question. If you can’t sign in, contact us. Learn more about securing your account.

Help topics


About your account
Learn about your benefits and responsibilities.

Using My eBay
My eBay lets you view, track and manage all of your eBay activity.

Using eBay Messages
Receive email messages from us, or communicate with other eBay members.

Customising My eBay
Design your views in My eBay the way you like them.

Using AdChoice
Choose whether to receive customised advertising on eBay and other sites.

Adding text messages and wireless alerts
Subscribe to IM alerts to receive notifications about items you bid on.

Managing your PayPal account
Maintain your account information and bank or credit card information.

Making changes

Changing your account information
Easily change your user ID, mailing address or other account information.

Changing your preferences
Select your preferences for eBay email, payments, postage and more.

Changing your user ID
You can change your user ID once every 30 days.

Closing your account
We'd be sorry to lose you. Please contact us if there's something we can do to help you resolve any problems.

Problems with your account

Reinstating your account
If your account was suspended because of an overdue payment, here’s how you can reactivate it.

Suspended accounts
We'll suspend an account for serious violations of our rules and policies, or non-payment of fees.

Resolving errors and technical issues
Get solutions to common error messages.

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.