Frequently Asked Questions
What is Mutual Feedback Withdrawal ?
Will my feedback score change ?
Will I still be able to see feedback comments that are withdrawn ?
What if I haven't left feedback ?
How many times can I request Mutual Feedback Withdrawal ?
Is there a time limit to requesting Mutual Feedback Withdrawal ?
What happens if the other member doesn't agree to withdraw feedback ?
Is there a charge to use Mutual Feedback Withdrawal ?
Does this mean that eBay will no longer remove both the comment and rating ? What is Mutual Feedback Withdrawal?
Mutual Feedback Withdrawal allows members to withdraw feedback for a transaction if both members are able to agree on a resolution. Withdrawn feedback is not counted in the feedback score or ratings, but remains in the list of comments. Once both members agree by completing the online form, feedback left by both parties is withdrawn at the same time.
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Will my feedback score change?
When feedback is withdrawn, the feedback comment will remain but the positive, negative or neutral rating associated with that comment will no longer show or count in your feedback score. Depending on the type of feedback withdrawn, your score will increase, decrease or remain the same. Return to top
Will I still be able to see feedback comments that are withdrawn?
Yes. Comments will remain, though an eBay notation explaining that the feedback was mutually withdrawn will be displayed with the comment. Return to top
What if I haven't left feedback?
If you haven't left feedback and you complete the Mutual Feedback Withdrawal process with your trading partner, you will no longer be able to leave feedback for this transaction. Feedback ratings will be withdrawn as soon as both members have completed the process. Return to top
How many times can I request Mutual Feedback Withdrawal?
You may only request Mutual Feedback Withdrawal once for every feedback left. You should only make such requests if both you and the other person have already agreed to have the feedback removed in advance. There is also an initial limit of 5 requests per 30 days. Return to top
Is there a time limit to requesting Mutual Feedback Withdrawal?
Members may initiate a request to mutually withdraw feedback within 30 days of either person leaving feedback or within 90 days of the transaction end date, whichever is later. Return to top
What happens if the other member doesn't agree to withdraw feedback?
If either member doesn't agree to withdraw the feedback by completing the form, any comments and ratings left for that transaction will remain and there will be no change in either member's feedback profile. Return to top
Is there a charge to use Mutual Feedback Withdrawal?
No. There is no charge to use the Mutual Feedback Withdrawal process. Return to top
Does this mean that eBay will no longer remove both the comment and rating?
eBay will remove both the feedback rating and the comment only for violations of our Feedback Removal and Abuse Policy. Return to top
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