eBay Money Back

Carefree shopping.

Get your money back if your item doesn't arrive or isn't as described in the listing. eBay Money Back Guarantee is free, automatic and covers your purchase price plus original postage on all eligible purchases*.

How eBay Money Back Guarantee works:

  1. If your item hasn't arrived or isn't as described, go to My eBay. Find the item in your purchase history and select "return" or "item not received" within 30 days of delivery (or estimated delivery date if the item hasn't arrived).
  2. Contact us if your issue is not resolved within 3 business days.
  3. You'll hear from us within 48 hours – we'll work hard to make things right and get your money back quickly.

*Items must be paid for via eBay checkout or an eBay invoice, using an eligible payment method. Item exclusions apply. For full terms and conditions, read our eBay Money Back Guarantee policy.