We’re so confident in our seller’s prices that if you buy on eBay and then find it cheaper on an Approved Retailer's website, we’ll beat it by 5%. That’s our guarantee.
*Available on all new, fixed price items. Limited time only
We price beat on all new, fixed price items
From Approved Retailer's Websites
To be eligible, the item should be available from an Approved Retailer's website
Identical and Available
Both items (listed on eBay and the approved online retail website) should be exactly the same and currently in stock.
The Best Price Guarantee covers over 120 of Australia’s top retailers. See details of approved online retail websites here.
You are covered for the difference between the price you paid on eBay (including shipping costs), and the price of an identical product (including shipping costs) on an approved online retail website + 5% off the online retail website's price. For example, if you purchase a product for $100 on eBay and find it on a online retail website for $90, customer service will issue you a voucher for the difference in price ($10) + 5% of the online retail website's price (5% of $90 is $4.50). So the total voucher value will be $14.50.
Yes. We compare the full transaction cost including shipping on eBay.com.au and the online retail website in order to determine if a Best Price Guarantee is warranted.
If eBay’s customer service agent can confirm the difference in prices, eBay will provide you with a voucher. Upon confirmation, you’ll be issued with a voucher that can be used towards your next eBay purchase. Vouchers will expire within 90 days. eBay reserves the right to cancel them in the event that a purchase is cancelled or returned. eBay also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.
Our guarantee applies to the price that you actually paid for the Eligible Product (including shipping costs) after applying any valid voucher, coupon, discount code or credit. If, for example, the Eligible Product was listed for $100 on eBay, but you paid $80 after applying a discount code, the price on the Approved Retailer’s website must be less than $80 for you to be eligible for a price difference voucher.
This offer only applies to all eBay users who have an Australian shipping address and have purchased a new, fixed price product on eBay.
If you decide to return the item, you’ll be refunded the purchase price minus the refunded amount subject to this offer.
Vouchers are capped at $150 per claim and there is a Claim Limit of 1 per day and 10 per month.
Our goal is to make sure you think of eBay first when you shop. We’re so confident in our sellers’ prices that, for a limited time only, if Eligible Buyers (defined below) buy an Eligible Product (defined below) and then find it for less than they paid for it on an Approved Retailer’s website (including shipping costs), we’ll beat it by 5%. Approved Retailer means any online retailer listed on https://pages2.ebay.com.au/Best_Price_Promise, as amended from time to time.
The eBay Best Price Guarantee applies to the actual price that you paid for the Eligible Product (including shipping costs) after applying any valid coupon, voucher, discount code or credit.
For example, if you are an Eligible Buyer and pay $100 for an Eligible Product during the Promotion Period but then see it within 48 hours on an Approved Retailer’s website for $90 (including shipping costs), we’ll give you an eBay voucher (redeemable on www.ebay.com.au) for the difference plus an additional 5% of the Approved Retailer’s price (exc. GST) (i.e. $10 for the difference plus $4.50). Therefore the total eBay voucher value will be $14.50.
This offer will be available for Eligible Buyers from 10.00 (AEST) 2nd July for the limited period that is displayed on www.ebay.com.au (the Promotion Period) and applies to purchases of new, fixed price items listed on www.ebay.com.au (“Eligible Product”).
Without limiting other remedies and in addition to eBay’s rights under the User Agreement, eBay reserves the right to prohibit access to this offer, reverse a price match and cancel any voucher issued in circumstances where eBay believes:
During the Promotion Period, we will give you an eBay voucher for the difference + 5% of the Approved Retailer’s website price (including shipping costs but excluding GST) under the eBay Best Price Guarantee up to a maximum of $150 when:
If your eBay Best Price Guarantee claim is verified and accepted by an eBay customer service agent, you will receive an eBay voucher for an amount calculated in accordance with these terms and conditions. The voucher cannot be used in conjunction with any other eBay voucher or offer, nor can it be redeemed for cash. It is only redeemable on ebay.com.au and will expire 90 days after its date of issue. The maximum amount permitted for a voucher is $150.
The Claim Limits will be strictly enforced, and any effort or collusion by any buyer or seller to circumvent these terms and conditions, commit fraud or abuse the Best Price Guarantee program will be strictly enforced. By purchasing an Eligible Product, you agree to accept and be bound by these terms and conditions and to submit to the exclusive jurisdiction of the courts of the state of New South Wales.
This Best Price Guarantee policy is subject to change without notice. eBay reserves the right to refuse a Best Price Guarantee claim request in order to prevent fraud/abuse and ensure the integrity of the eBay website. All other eBay terms and conditions and policies apply.