eBay Plus T&Cs
By signing up for an eBay Plus membership, you agree to the following terms and conditions (“Terms”) with eBay Marketplaces GmbH (“eBay”). These Terms are between you and eBay and govern our respective rights and obligations. Please note that your use of the www.ebay.com.au website (“eBay website”) and your Plus membership are also governed by eBay’s User Agreement and all applicable policies on the eBay website, which are incorporated into these Terms.
1. Becoming an eBay Plus member
1.1. You must have an eBay account with a registration address in Australia in order to join eBay Plus. Your eBay Plus membership is linked to your eBay account.
1.2. To join eBay Plus, you must sign in to your eBay account and then complete the registration process by selecting a payment method, reading and accepting these Terms and then selecting the “Sign up now” button.
1.3. When you select the “Sign up now” button, you are entering into a binding agreement between you and eBay, based on these Terms. eBay will send you an email within 24 hours confirming your eBay Plus membership.
1.4. eBay reserves the right to accept or refuse membership in its discretion.
2. Membership cancellation
2.1. You may cancel your eBay Plus membership at any time by selecting “Manage membership” on your eBay Plus membership page and then selecting the “Cancel” option in the drop-down menu.
2.2. Other than in the circumstances set out in clause 2.3 below, if you cancel any time after becoming a paid member or your membership automatically renews at the end of your membership term:
2.2.1. you will not be refunded your membership fee regardless of whether or not you made any eligible purchases or have taken advantage of any eBay Plus benefits since your latest Plus membership charge; and
2.2.2. you will continue to receive all eBay Plus benefits until the end of your membership term, but your membership will not be automatically renewed for a further term.
2.3. If your free trial membership or annual membership renews automatically at the end of your membership term and you are charged the annual membership fee, you will have 14 days from the date you have been charged on your preferred payment method to request a refund of the membership fee from Customer Service. For the avoidance of doubt, you will no longer be entitled to the benefits of your eBay Plus membership from the date of cancellation.
2.4. If you have redeemed a “Keep my Benefits and Receive a Gift Card” offer and subsequently request a refund of your membership fee under clause 2.3, the amount of the refund provided to you will be reduced by the value of the gift card.
3. Free 30-day trial
3.1. If you sign up for a free 30-day trial of eBay Plus, you may cancel your membership at any time during the 30-day trial period.
3.2. If you cancel your eBay Plus membership during the 30-day trial period, you will incur no fees or other charges for the membership. You will continue to receive all eBay Plus benefits until the end of the 30-day trial period, at which time your eBay Plus membership will end.
3.3. If you do not cancel your eBay Plus membership before the 30-day trial period has ended, your membership will be automatically renewed and you will be charged the full annual or monthly subscription fee (as applicable) in accordance with sections 5 and 6.
3.4. There is a maximum of one free 30-day trial of eBay Plus per eBay member. You may not use or create another eBay account in order to take advantage of the free 30-day trial more than once.
4. Benefits of eBay Plus membership
4.1. As an eBay Plus member:
4.1.1. You are entitled to free delivery on eBay Plus items subject to clauses 4.3, 4.4, 4.5, 4.7 and 4.8;
4.1.2. If your delivery address is located in an eligible metro postcode, you are also entitled to a free upgrade to an express postage service offered by eBay Plus sellers on eBay Plus items, with the following exclusions:
- Excluded sellers : big-w-online, myer_store_official, danmurphys_au, babybunting, binglee, supercheapauto, bbqgalore, petersofkensington, beacon-lighting and thegoodguysaustralia
- Excluded States and Territories: Western Australia, Tasmania and Northern Territory
- Excluded items: Items that are oversized and/or require special handling (download full list of excluded categories), and items that do not display the eBay Plus badge;..
4.1.3. You are entitled to free returns on eBay Plus items, subject to clauses 4.4, 4.6, 4.7 and 4.8;
4.1.4. You are also entitled to premium customer service and special promotions and discount offers as advertised on www.ebay.com.au or otherwise communicated to you from time to time. Discount offers may vary. The extent, application and/or removal of discounts is controlled by eBay in its discretion.
4.2. “eBay Plus items” are selected fixed price items available on the www.ebay.com.au website that are designated with the eBay Plus badge.
4.3. “Free delivery” means free standard domestic postage, unless your delivery address is located in an eligible metro postcode, in which case you are entitled to a free upgrade to an express postage service offered by eBay Plus sellers subject to the exclusions set out in 4.1.2 above.
4.4. You are only entitled to the benefits set out in clause 4.1 when you purchase eBay Plus items for personal/ domestic rather than business purposes.
4.5. You are only entitled to free delivery on an eBay Plus item when:
4.5.1. You purchase and pay for the item online via eBay; and
4.5.2. You purchase the item using the “Buy it now” function (not “Best Offer”).
4.6. You are only entitled to return an eBay Plus item for free when:
4.6.1. You have purchased the item using the “Buy it now” function (not “Best Offer”);
4.6.2. You return the item within 30 days of receipt or, if the seller offers a longer returns period, within the seller's return timeframe;
4.6.3. You request the return through eBay’s inflow returns services;
4.6.4. You return the item using an eBay return postage label. As part of eBay's inflow returns service, you will be prompted to create and print a postage label to return the item via eBay’s designated shipping partners (Australia Post and Parcelpoint). You must select a standard returns label and an appropriate parcel size for the item being returned. Returns via courier pickup and express returns are excluded; and
4.6.5. For items where a return postage label is not available through eBay's inflow returns service (e.g. oversized items), you will need to contact eBay Customer Service for assistance returning the item. We may supply you with a return postage label or make arrangements to reimburse you for return postage costs, in which case a receipt may be required.
4.7. If you are an eBay Plus member and only some of the items in your transaction are eBay Plus items, you will have to pay applicable postage and returns costs for the items that are not eBay Plus items. You will only be entitled to free postage and returns on the eBay Plus items.
4.8. eBay reserves the right in its sole discretion to change its designated shipping partners or add new shipping partners at any time.
4.9. eBay reserves the right in its sole discretion to add or remove eBay Plus benefits.
5.1. The eBay Plus membership fee is AU $49 per year or AU $4.99 per month.
5.2. From time to time, eBay may offer a discounted membership fee for your first year of an annual membership. Any such offer will only be available for the time it is advertised on www.ebay.com.au. If your membership rolls over for a further year, or you cancel your membership and later sign up again at a later date for an annual membership, the annual membership fee of AU $49 will apply.
5.3. The membership fee is payable once you sign up for an eBay Plus membership and eBay sends you an email confirming your membership (or, if you have signed up for a 30-day free trial period, on the day following the conclusion of the free trial period). In the case of a renewal of an existing membership, the membership fee is payable at the beginning of the new membership term.
5.4. You will be automatically charged for the annual or monthly membership fee (as applicable) using the preferred payment method you have selected, unless you cancel your membership prior to the charge. UNLESS YOU CANCEL YOUR MEMBERSHIP, YOU UNDERSTAND THAT YOUR EBAY PLUS MEMBERSHIP WILL AUTOMATICALLY CONTINUE IN ACCORDANCE WITH CLAUSE 6.3 AND YOU AUTHORISE US (WITHOUT NOTICE TO YOU) TO COLLECT THE MEMBERSHIP FEE USING THE PAYMENT METHOD WE HAVE ON FILE FOR YOU.
5.5. If all payment methods eBay has on file for you are declined and your membership fees cannot be paid, you must provide us with a new eligible payment method promptly or your membership will be cancelled.
5.6. You can get an invoice for your eBay Plus membership fees from the eBay Plus Member hub.
6. Term and Termination
6.1. Your eBay Plus membership is valid for 1 year or 1 month as applicable from the date of signing up (“membership term” or “term”).
6.2. If you sign up for a free 30-day trial of eBay Plus, your membership is valid for 30 days from the date of signing up for the free trial. If you do not cancel your membership within those 30 days, it will automatically renew on the day after the free trial period and your membership term will start on that day (i.e. the 31st day).
6.3. Your eBay Plus membership will automatically renew at the end of each membership term for a further term unless you or eBay cancel it prior to the end of the membership period.
6.4. If your original payment method is declined and you subsequently provide us with a new eligible payment method and are successfully charged for your membership fees, your membership will start from the date you signed up or your membership renewal date, not the date of the successful charge.
6.5. eBay reserves the right to terminate your eBay Plus membership at any time in its discretion, without refunding your membership fees where: 6.5.1 eBay reasonably considers you are using eBay Plus services to the detriment of eBay and other members; or 6.5.2 you fraudulently use the eBay Plus services; or 6.5.3 your use of the eBay Plus membership breaches these Terms and Conditions or any applicable law.
eBay will give you prior notice of such termination unless there is a need for eBay to act urgently to prevent loss or damage to eBay or its members, including where your use of your eBay Plus membership has been fraudulent.
6.6. If your eBay membership is terminated for any reason, your eBay Plus membership will also terminate automatically.
7. Limitation of liability
7.1. To the extent permitted by law, eBay will not be liable for any loss incurred by you, or for any costs, damages, accident, delay, technical malfunction, injury, expense or inconvenience that arise as a result of or in connection with your eBay Plus membership.
8. $60 worth of coupons in a year Promotion
8.1. The terms in this section 8 apply if you register or convert to a paid annual eBay Plus membership on or after 6 November 2019 (‘Eligible eBay Plus Members’).
8.2. Eligible eBay Plus members will receive 1 x $5 voucher in their e-mail and/or via My Messages within 5 days following payment of the membership fees. Eligible Members will continue to receive 1x $5 voucher every 30 days thereafter over the course of a year (Total of $60 worth of vouchers in one year) or until their eBay Plus membership expires, whichever is the earlier.
8.3. These coupons are subject to the $5 Coupon for Plus Members Terms & Conditions.
8.4. All other terms in these eBay Plus terms and conditions remain unchanged and applicable.
9. Additional terms
9.1. You may not transfer or assign your eBay Plus membership or any eBay Plus benefits to any another person.
9.2. eBay may, in its sole discretion, assign its rights and obligations under this agreement, either wholly or in part, to another eBay entity or third party
9.3. eBay may amend these Terms at any time by posting the amended terms on eBay.com.au. We will also notify you of any material amendments through eBay Messages (in My eBay) or directly to the email address linked to your account. Except as stated elsewhere, all amended terms will automatically be effective after they are posted. If you do not accept the changes you should cancel your eBay Plus membership in accordance with clause 2.
9.4. If any provision of these terms is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect.
eBay Billing Agreement
By putting this bank account, PayPal account, or credit or debit card (as applicable, your “Automatic Payment Method”) on file with us, you agree to the following terms, also referred to as your billing agreement, for our sites, services, applications and tools (the “Services”) on which you transact. The entry of your personal information in the above fields constitutes your intent and consent for its use as an electronic signature, only for this billing agreement.
PARTIES TO THIS BILLING AGREEMENT
You are contracting with an eBay company (individually and collectively referred to as "eBay," "we," or "us") determined by your country of residence. For example and as listed in the chart of eBay companies linked above, if you reside in the United States, you are contracting with eBay Inc.
AUTHORIZATION TO CHARGE YOUR AUTOMATIC PAYMENT METHOD
You authorize eBay to charge your Automatic Payment Method for any and all amounts arising from your use of our Services (collectively, the “Authorized Amounts”). These Authorized Amounts may differ depending on the Service(s) you access and will arise from your activities as you interact with our Services (such as listing items for sale, registering for an eBay program, clicking to accept other charges, etc.). Examples include, without limitation, charges for:
Selling fees (such as insertion fees, optional listing upgrades, final value fees, subscription fees, etc.)
Fees or reimbursements for your use of a feature or program offered by eBay (such as shipping labels printed on eBay; refunds for returns automatically paid pursuant to your account settings; etc.)
For shipping services, to the extent required under applicable law, eBay is acting as agent for your chosen carrier and is authorized to conclude the sale of shipping services on that carrier’s behalf
For returns services, amounts owed may include postage and insurance, an exchanged item’s difference in cost or a replacement item’s cost
Reimbursements you owe eBay under our Services’ buyer protection policies (such as eBay Money Back Guarantee, eBay Customer Guarantee, etc.) (collectively, the “Policy”). Amounts owed will be equivalent to the refunds paid by eBay to your buyers, determined in accordance with the relevant Policy
You understand and reasonably expect that payments made under this billing agreement are for variable amounts and may be made on various dates. As such, eBay may charge your Automatic Payment Method on a one-time, sporadic or recurring basis. An example of a recurring payment from you to eBay is payment of your monthly invoices containing fees related to your selling activities on the Services.
If payment using this Automatic Payment Method cannot be completed for any reason, you authorize eBay to charge other payment methods you have on file for Authorized Amounts under the terms of this billing agreement.
PAYMENT METHODS ON FILE
This Automatic Payment Method will become your preferred payment method on file with eBay for automatic payments of any Authorized Amount. If you have other payment methods on file, we may switch your default payment method to this Automatic Payment Method. You can change your preferred payment method in your account settings (for example, through the My eBay link on the top right section of the eBay desktop site).
We may allow you to designate a different payment method for automatic payments of certain Authorized Amounts (such as reimbursements under the Policy). If you put another payment method on file with us for this purpose, then we will use that payment method for those designated Authorized Amounts under the terms of this billing agreement.
Your Cancellation Rights: The authorizations in this billing agreement are valid for as long as you use our Service(s) or until you cancel this billing agreement. You can cancel this Agreement by contacting us. By cancelling this billing agreement, you agree to cancel your use of our Service(s). You can find instructions to cancel your account within the Help pages in the top section of the eBay desktop site.
Cancellation by eBay: This billing agreement may be cancelled by eBay at any time, including, without limitation, if you elect to change the currency used by your eBay account or your site of registration.
A cancellation will not be effective until eBay and your financial institution have a reasonable opportunity to act on it. If this billing agreement is cancelled and you do not cease use of our Services, we may restrict, suspend or terminate your ability to use our Services.
YOUR CONTINUING OBLIGATION
If payment of Authorized Amounts cannot be completed for any reason or this billing agreement is cancelled, you remain obligated to pay eBay for all unpaid amounts and eBay reserves the right to seek reimbursement through other means.
We may provide you with notice prior to charging you for some Authorized Amounts. To the extent possible under applicable law, you waive any rights you may have to receive advance notice of any particular preauthorized charge.
Requests for a refund of any Authorized Amounts are governed by the policies of the Service from which the original charge arose.
eBay may amend this billing agreement at any time on advance notice of no less than 30 days. We will notify you of amendments through the eBay Message Center and/or by email. If we provide notice of amendments to this billing agreement and you do not wish to continue using the Services under the revised terms, then you may cancel this billing agreement as provided herein and cease using the Services. Your continued use of any of our Services after any such amendment becomes effective will constitute your acceptance of the revised terms.
This billing agreement is governed by the choice of law and dispute resolution provisions as set forth in the User Agreement of the relevant Service.
If you reside in Australia:
eBay will charge your account an AUD 8.00 fee by way of a separate debit for each and every debit transaction for an Authorized Amount that is unsuccessful or returned unpaid by your financial institution. eBay shall have no liability to you whatsoever caused by a dishonoured debit.
If you reside in Canada:
This billing agreement is an electronic pre-authorized debit agreement (“PAD Agreement”) that you are entering into for business purposes to allow eBay to debit your designated bank account, and is subject to the rules of Payments Canada.
By selecting Agree and Continue, you authorize eBay and the financial institution designated above (or any other financial institution you may authorize at any time) to debit your designated bank account monthly for recurring, variable payments (as invoiced) on your scheduled payment date and from time to time for any other one-time or sporadic amounts that may have arisen from your use of the Services (including dishonoured payment fees and other charges). You acknowledge that eBay may contact you for a separate authorization for any withdrawal that is not on a scheduled payment date.
eBay will charge your account a C$ 7.00 fee by way of a separate debit for each and every debit transaction for an Authorized Amount that is unsuccessful or returned unpaid by your financial institution. eBay shall have no liability to you whatsoever caused by a dishonoured debit.
You have certain recourse rights if any debit does not comply with this PAD agreement. For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD Agreement. You can revoke your payment authorization at any time, subject to notice of 30 days. To obtain more information on your recourse rights, or for further information on your right to cancel this PAD Agreement and applicable forms, you may contact your financial institution or visit www.payments.ca.