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PayPal Customer Support

1800 073 263

or click to email

8am-6.30pm AEST Mon-Thur

8am-4pm AEST Fri-Sat

Make sure you understand these points to help you sell effectively on eBay.com.au:

  • You must offer PayPal on all your listings, except for a small number of exceptions.
  • Buyers can also pay with Visa or MasterCard for a limited number of transactions without needing a PayPal account. The transaction will still be processed by PayPal so they can benefit from buyer protection and greater security.
  • If you list your items on international eBay sites you must offer PayPal for your items to appear on eBay.com.au.
  • No PayPal account yet? You can still list items for sale, but you’ll need to open an account to collect your funds.
  • PayPal Seller Protection can protect you against losses you’re not responsible for.
  • To be eligible for PayPal Seller Protection you’ll need to provide proof of shipment.
  • You may prefer to use a cheaper postage option for lower value items but you will not be eligible for Seller Protection.
  • Learn more about the benefits of selling with PayPal.

PayPal has created a series of online demos to help you sell on eBay.com.au.
Click on the buttons below to view the demos:

Did you know?


  • In 2007 PayPal sellers on eBay.com.au were almost half as likely to experience an unpaid item than sellers who did not accept PayPal.
  • In 2007 those who paid with PayPal on eBay.com.au were almost four times less likely to have a dispute over their purchase than bank deposit users.
  • Using PayPal can protect you from identity theft as you don’t need to share your financial details with strangers.
  • If you choose to offer pay on pick up (ie paid for when picking up the item) we recommend you accept cash or bank cheque after you’ve met the buyer.
  • PayPal Seller Protection is not currently available for pay on pick up transactions. We recommend you request photo ID and get a signed receipt from your buyer which may help to discourage any attempt at fraud.

For business sellers:

Selling with pay on pick up

A message from our lawyers

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International (AG) Inc and eBay CS Vancouver Inc are authorised representatives ( numbers 308318 and 326597) of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the Policies.