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PayPal Customer Support

1800 073 263

or click to email

New extended hours:

6am-10pm (AEST) Mon-Sat

  • FREE anti-fraud systems
  • FREE eBay and web payment tools
  • NO monthly fee
  • NO setup fee
  • NO gateway fee

PayPal is FREE for all purchases in Australian dollars made by Australian PayPal accounts.

If you're selling items or receiving money with PayPal there is a small fee, but with its time-saving and fraud protection benefits, PayPal is a cost-effective way to manage your sales.

If you're selling a lot of items you may be eligible for a lower rate.

A better rate is also available for sales under $10.

Find out more about PayPal fees in Australia or international PayPal fees.

PayPal fees for sellers

Fees for receiving payments in Australia:

Monthly transaction volume Price per transaction
AU $0.00 - $5,000 2.4% + AU $0.30
AU $5,000.01 - $15,000 2.0% + AU $0.30
AU $15,000.01 - $150,000 1.5% + AU $0.30
AU > $150,000 1.1% + AU $0.30

Notes

A monthly transaction volume equals total transactions generated from both eBay.com.au sales and your own website to the same PayPal account. There is a fee of $1 for withdrawing funds of less than $150 to your bank account.

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PayPal vs other payment providers

Most other payment providers break down their fees into different categories, meaning that anyone from a hobby seller to a large business can often get a shock when the bill arrives. With PayPal, the more transactions you process, the lower your fee becomes.

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Improved rates for low-value items

PayPal also offers a special rate specifically for transactions under AU$10. The rate is 5% + AU$0.05 per domestic transaction.

This could reduce your PayPal fees on lower priced items. A domestic transaction for an item worth AU$5 through PayPal would mean just AU$0.30 in PayPal fees, as opposed to AU$0.42 with standard pricing.

To apply for this rate, you'll need a separate Business or Premier account for low value transactions only. To make sure you get the most benefit from this special rate you should use an alternative PayPal account with standard pricing for all transactions over $10.

If you're interested in opening a new account for transactions under AU$10 please contact PayPal customer support.

A message from our lawyers

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International (AG) Inc and eBay CS Vancouver Inc are authorised representatives ( numbers 308318 and 326597) of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the Policies.