We've heard a few tall tales about PayPal so we would like to bust those myths for you right now:
MYTH: It will cost me money to buy using PayPal.
BUSTED: Wrong! PayPal is FREE to use when buying in Australia.
MYTH: PayPal is only for international transactions.
BUSTED: Wrong again. PayPal is used for tens of thousands of transactions in Australia every day as well as 190 other countries worldwide.
MYTH: I'll be charged for buyer protection.
BUSTED: No you won’t! PayPal Buyer Protection is absolutely FREE and is available for nearly all PayPal purchases on eBay.com.au.
MYTH: There's nothing you can do about a chargeback.
BUSTED: Oh yes there is, PayPal Seller Protection is now available to protect you from chargebacks and other losses you're not responsible for.
PayPal is a safe, easy and fast way to pay online without sharing your credit/debit card and bank account details or other financial information.
PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive your sensitive financial information such as your credit card or bank account number. This way, you don't have to worry about sending money to people you don't know. PayPal also has industry-leading anti-fraud features which help keep your transactions safe.
Signing up for a PayPal account is easy and takes just a few minutes to complete. Once you're done, you can send or receive payments in minutes! Sign up.
Paying for eBay items with PayPal is simple. There are two ways to complete a payment.
To select PayPal as an accepted payment option when listing your items on eBay just follow these three simple steps:
1. Check the box next to PayPal in the "payments and postage" section of the Sell Your Item form.
2. Add the email address you have or you intend to register with your PayPal account.
3. If you don’t already have one you will need to open a PayPal account. You can still list your items for sale without a PayPal account but you will need to open one to collect your funds once your items have been paid for.
PayPal will now appear automatically as a payment option in your listings.
The PayPal logo will also appear automatically next to your item in the search results, making it easy for buyers to see which items offer PayPal.
When your buyer sends a PayPal payment for an eBay item, you will receive an email notifying you of the payment received.
Log in to your PayPal account and review the payment details, including the details of the sender, and the amount. You can also review the amount charged in fees for this transaction. As a seller with a Premier or Business account, you will be charged a small fee for receiving payments into your PayPal account. These fees may vary. Learn more about PayPal fees.
When you accept payments there are fees of 1.1% to 2.4% + AU$.30 per domestic transaction with no hidden costs like monthly or set-up fees, making PayPal an affordable and cost-effective way to manage your payments.
A fee of just $1 applies for withdrawals from your PayPal account of less than $150.
While buying items in Australia is FREE, if you’re purchasing from overseas there will be a foreign exchange fee. Find out more about PayPal fees.
PayPal is accepted by thousands of businesses worldwide and is the preferred payment method on eBay. But don’t forget, you can use PayPal for more than just shopping. You can send money to anyone with a PayPal account or an email address.
If you’re not able to resolve a disagreement directly with the seller or buyer you can open a dispute, which must be done within 45 days of paying for your item with PayPal. To be eligible for PayPal Buyer Protection you must escalate the dispute to a claim within 20 days from the date the dispute was opened. To find out about the PayPal dispute resolution process please sign-in to your PayPal account and go to the Resolution Centre.
Chargebacks occur when buyers ask their credit card issuer to reverse a transaction that has already been approved. From 27 March 2008 you may be protected from chargebacks with PayPal Seller Protection. Learn more about chargebacks.
Yes, you can choose to fund your PayPal account in any of the following ways:
So you have the choice to fund your PayPal account in whatever way you'd like.
After you register, you'll be sent an email containing a link that will take you back to PayPal where you'll be asked to enter your password. Your email address will then be confirmed and you can start using your PayPal account.
Beware of emails asking you to update your personal information within the email or by clicking on a link in the email which takes you to a website. eBay, PayPal, your bank and most other reputable organisations will never ask you for your account or credit card details, username or password in an email.
If you are in any doubt, open a new browser and type the web address rather than clicking on a link to ensure you are on the genuine site. If you suspect fraud, forward the email to spoof@paypal.com.au
PayPal Buyer Protection is a service provided by PayPal to protect the purchases you make on eBay.com.au. If you pay with PayPal you can get protection of up to AU$3,000. From 17 June this will increase to up to AU$20,000. If you wish to make a claim please sign-in to your PayPal account and go to the Resolution Centre.
PayPal Seller Protection is provided to protect sellers on eBay.com.au from chargebacks and other losses they are not responsible for.
What’s eligible?
PayPal Seller Protection protects eligible eBay sellers against payment reversals due to:
PayPal Seller Protection applies to the various ways these payment reversals may be initiated, including:
No extra charge
PayPal Seller Protection is included at no extra charge as part of PayPal’s service to you.
What to do
To be eligible for seller protection:
What’s not covered?
For more information see the PayPal Seller Protection policy.
You can contact PayPal by phone or by email.
PayPal encourages members to become verified to increase trust and safety in our community.
To become verified you have to satisfy PayPal's identification checks and prove you are the actual owner of the PayPal account
Once you reach the sending limit of your PayPal account you must become verified to continue sending money.
Log in to your PayPal account and check your account status. It will either be Verified or Unverified.
Click “Get verified” from the top left of the page and follow the steps to link your bank account to your PayPal account.
PayPal will make two small deposits to your registered account. Wait five to seven working days for this to happen.
Log in to your PayPal account, click on “Set up Bank Funding” from the top left of the page and enter the amounts exactly as they appear on your bank statement.
Your account status will then change to Verified.
You can upgrade your account at any time. Just log in to your PayPal account, click Upgrade Account in the Enhance Account box and follow the instructions. Learn more about PayPal fees for each of these accounts.
To add a bank account follow these steps:
To add a credit card or debit card follow these steps:
To further reduce the number of disputes, PayPal may delay the release of funds for up to 21 days or until a buyer leaves you positive feedback. This is targeted at a very small percentage of items which pose the greatest risk. The overwhelming majority of sellers will not be affected. Sellers will be notified at the time of listing that their payment may be held. Having one payment held does not mean that all the seller’s payments will be held. Each transaction is treated separately .
The status of the transaction will state “On Hold – Ship Now” if you are selling an item and as “[XXXX – confirm with PayPal]” if you’re buying an item. Clicking the “Details” link on the payment in the My Account section of PayPal will provide further information. If you’re selling an item you will be notified before you’ve completed the listing if the payment may be put on hold.
A seller may still use the Refund link to send the payment back to the buyer.
The entire payment will be placed “on hold”. Sellers are advised to post the item to speed up the process leading to the release of funds.
PayPal must be offered on all listings including those with pay on pick up, except for cars, motorcycles, aircraft, boats, caravans, trailers, trucks (commercials), services, real estate and businesses for sale.
Seller Protection requires proof of shipment which is not available for in person transactions.
eBay recommends you accept bank cheque or cash when a buyer chooses to pay and pick up their item in person.
PayPal Australia does not allow surcharging (passing on PayPal fees) so you need to take into account all costs when setting your Starting or Buy it Now price.
You should be prompted to enter an email address when selecting your preferred payment method in the sell your item form. All you need to do is simply enter an email address and you’ll be reminded to sign up after you have sold your item enabling you to access your funds.
Although there is no limit on the amount of PayPal balance, bank transfers and eCheque payments that can be accepted with a Personal account, it is limited to receiving six credit card transactions per twelve months for a small fee per transaction. Therefore Personal accounts aren’t recommended for regular sellers.
Once a Personal account has reached its limit, the only way card payments will be accepted is if the account is upgraded, at no extra cost, to a Premier or Business account. To upgrade your account click here.
Premier and Business accounts are perfectly suited for sellers who regularly accept debit and credit card payments. Not only could Premier and Business accounts enable you to pay lower merchant fees but they provide access to a wide range of services and tools at no extra cost. Additionally, PayPal doesn't charge the extra fees that you might have with a merchant account, like setup fees, monthly fees and gateway fees.
| Account benefits | Personal | Premier | Business |
|---|---|---|---|
| Send Money | tick | tick | tick |
| 24-hour fraud surveillance | tick | tick | tick |
| Customer Service access | tick | tick | tick |
| eBay Tools | Limited | tick | tick |
| Merchant Services | Limited | tick | tick |
| Accept credit or debit cards | Limited to six transactions in a 12-month period | unlimited | unlimited |
| Multi-user access | - | - | tick |
| Account upgrade fees | - | - | - |
| Access to reduced merchant fees for high volume sellers | no | tick | tick |
| Fees (domestic fees) | 3.4% + $0.30 AUD for domestic transactions | 1.1% to 2.4% + $0.30 AUD for domestic transactions | 1.1% to 2.4% + $0.30 AUD for domestic transactions |
A message from our lawyers
The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay is an authorised representative, number 308318, of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au.
PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the policies.
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