PayPal Customer Support

1800 073 263

or click to email

8am-6.30pm AEST Mon-Thur

8am-4pm AEST Fri-Sat

All items listed for sale on eBay.com.au must offer PayPal as one of the payment methods.
PayPal Buyer Protection has increased to AU$20,000 for PayPal and Visa/MasterCard transactions processed via PayPal.
For a small number of categories (eg vehicles, services, real estate and businesses) there are some exceptions.

Buying with confidence

Discover Australia's preferred way to pay online

Selling made simple

Get the low down on what's in it for sellers

Why has eBay made these changes?

PayPal is a safe and convenient way to pay. Making PayPal available on more items provides our members with greater protection and confidence.

More safety: In 2007 those who paid with PayPal on eBay.com.au were almost four times less likely to have a dispute than those who paid by bank deposit.

Plus when you use PayPal your financial details are kept secure and not shared with your trading partner.

Greater protection: eBay has unprecedented levels of protection for buyers and sellers.

Learn more about:
PayPal Buyer Protection
(increased to up to AU$20,000)
PayPal Seller Protection

Increased confidence: With more safety and greater protection, we'll see a lift in confidence. This will help strengthen the eBay marketplace, ultimately benefiting buyers, sellers and eBay.

The changes described here only apply to items appearing on eBay.com.au. If you buy or sell on another eBay site, you'll need to refer to the policies within the Help area of that site.
More detail on these changes can be found in our revised policies.

Did you know?

Australian internet shoppers rated PayPal their preferred online payment method.
(Nielsen Consumer Report 2H 2007)

A message from our lawyers

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International (AG) Inc and eBay CS Vancouver Inc are authorised representatives ( numbers 308318 and 326597) of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the Policies.