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Reserve
Removal FAQs |
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Q: |
If I can’t use a Reserve, how do I ensure I get the price I
want for my item? |
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There
are a number of ways you can price your item for sale on eBay. Many
of our large sellers experience great results by listing their item
at $1 and allowing the buyers to determine the final sales price.
However, if you feel uncomfortable listing this way, set your price
at the level you would have your Reserve price at. |
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Q: |
Why is eBay.com.au removing Reserves? |
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There
is strong evidence that Reserves restrict the bidding activity on
an item. eBay research has shown that sellers who don’t use
a Reserve on their listings experience a 34% higher sell-through rate
than those sellers using Reserve.* This change is being implemented
to help sellers be more successful selling on eBay.com.au. |
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Q: |
If I list an item on another eBay site (other than eBay.com.au), will
I be able to
use a Reserve? |
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Yes.
You can continue to use Reserves on all other eBay sites except eBay.com.au
and eBay.de. |
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Q: |
Why is Australia the only country removing Reserves? |
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This
change is designed to help the small number of sellers in Australia
who have previously used Reserves to be more successful. There is
strong evidence that Reserves restrict the bidding activity on an
item. eBay research has shown that sellers who don’t use a Reserve
on their listings experience a 34% higher sell-through rate than those
sellers using Reserve.* This is a country specific launch and no other
sites are involved at this stage. |
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Q: |
Did eBay.com.au consult the community before making this decision? |
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Yes.
As always, eBay consulted its community members before making the
decision to remove Reserves. Specifically, eBay held conference calls
with buyers and sellers, held a special Voices session and reached
out to numerous members through our boards and events. Overall, the
feedback confirmed the benefits of removing Reserve prices and was
instrumental in our final decision. |
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Q: |
Won’t this change cause more sellers to end their listings early
if they aren’t achieving the price they want? |
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Sellers
should only end a listing early for the following reasons:
- The item is no longer available for sale.
- There was an error in the starting price.
- There was an error in the listing.
- The item was lost or broken.
Please be assured that eBay investigates all reports regarding this
policy and takes action as necessary. If you would like to report
a violation of these policies, please email our Customer Support team. |
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Q: |
Am I able to list my item at a set price and state a Reserve price
in my listing? |
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No,
this is against eBay’s Listing Policy. Click
here for more information about this policy. If you are concerned
about selling your item for less than it’s worth, you should
set your start price at the minimum price you would be willing to
accept. |
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Q: |
I use Turbo Lister to list my items for sale on eBay, will Reserves
appear as an option? |
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As
Turbo Lister is a tool that allows you to list on any eBay site, the
Reserve price option will still be available within it. However, if
you attempt to list an item with a Reserve price on eBay Australia
using Turbo Lister, an error message will be returned to you when
you upload your listings. We are currently working on the removal
of the Reserve field for Australia in Turbo Lister and expect the
change to occur in September, 2004. For future changes to Turbo Lister,
please visit the Announcement
Board. |
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Q: |
I have listings live on eBay.com.au with a Reserve. Will these listings
continue to have a Reserve when this change occurs? |
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Yes,
any live listings on eBay.com.au that currently have a Reserve will
remain the same until the listing ends. If you relist this item after
Reserves are removed, you will not be able to use a Reserve, so please
adjust your start price accordingly. |
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If you
have any other questions regarding the removal of Reserves, please email
Customer
Support.
Visit the chatboards
for advice from members on how to sell without a Reserve.
* eBay Australia Data, August
2003 |
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