eBay Safety Centre

Tips and resources to help you enjoy eBay safely

eBay Safety Centre - Tips and resources to help you enjoy eBay safely eBay Safety Centre - Tips and resources to help you enjoy eBay safely

EBAY MARKETPLACE SAFETY

eBay Inc.'s global portfolio of businesses enables hundreds of millions of people to buy and sell online. eBay Inc. established a Global Asset Protection (GAP) team to promote the safe use of its platforms and to collaborate with local, federal and international law enforcement in apprehending and prosecuting criminals.

RESOURCES FOR LAW ENFORCEMENT INVESTIGATIONS

Law enforcement officers and government agencies in Australia seeking assistance and records for investigations relating to eBay may contact the GAP team for assistance.

Resources available to law enforcement officials only are:

  • Law enforcement and government agencies already registered on eBay's system can submit their eBay data requests through the Law Enforcement Portal (LEP).
  • eBay data requests coming from Australian law enforcement or government agencies, without access to LEP, can be submitted through eBay's Law Enforcement eRequest System (please refer to the guides below).
  • For general information only, please email eBay's GAP team. Please note that no official requests will be satisfied or responded to if received by email.
  • Note: The GAP team is dedicated to assisting law enforcement officers only and won't respond to general enquiries from members. Please contact Customer Service for assistance.

SAVE TIME IN YOUR INVESTIGATION

The following tips are for law enforcement agencies to assist in your investigation:

  • Use the search box at the top of the eBay homepage to search for active listings using search string or specific item number. You can then refine your results using the options on the left hand side.
  • Advanced search lets you search for completed listings.
  • Find a member lets you look up a username to see a member's profile and Feedback.
  • If you have an eBay account, you can save your searches.
  • eBay listings remain visible on the site for about 90 days after closing, searchable by specific item number.