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Live Help

customer support

Live Help enables you to chat online with eBay Australia's customer support team. If you have a question about PayPal, please contact the PayPal customer service centre.

Please note: If you have installed pop-up or ad blockers on your computer, you need to temporarily disable them to use Live Help. Once you have finished your Live Help session,
re-enable this software immediately. This will ensure your computer is fully protected from
pop-ups, ads and spyware.
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  • You have questions concerning registration.
  • You have questions about listing items or ending them early.
  • You have questions about eBay tools, buying or selling.
  • You have questions about your account, such as billing and password issues.
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  • You didn't receive your item.
  • You received an item that was significantly different to its description.
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  • You provided confidential information in a spoof (fake)
    website or email.
  • You suspect that an unauthorised person has accessed your eBay account.