That's right! eBay believes in a level playing field. As a result, the consequence guidelines are the same for both large and small sellers. The number of violations that will lead to eBay taking action against an account is the same for any type of seller.
Communication to sellers about potential policy violations, however, may differ by size of seller. Large sellers may for example receive a phone call, as opposed to an e-mail
That's right! The consequences for violating eBay policies vary by policy and whether the violation is a first time or repeat offense. Consequences may include a range of actions including:
Listing cancellation
Forfeit of eBay fees on cancelled listings
Limits on account privileges
Loss of PowerSeller status
Account suspension
We believe in giving each member an opportunity to recover from an “honest mistake”. However, it’s also important that we maintain a level playing field and don’t place members who comply with our rules at a disadvantage relative to members who violate our policies. Also, the eBay marketplace works better for both buyers and sellers when members follow our rules. That’s why we will take the actions outlined above for members who don’t follow our rules.
That's right! eBay aims to treat all sellers equally and to hold them equally accountable to comply with our policies.
There are two reasons why a listing similar to a violating one might still be up
When eBay is made aware of a violating listing (either because a member reports it or we discover it through a proactive search), we will remove the listing. Because approximately 5 million new listings are added to the site every day, we may not discover all violating listings and a similar item may stay up.
Alternatively, there are instances where small differences in listings can make one listing compliant but another in violation.
Good! That's the right answer. It's against the law to sell "fakes" of popular brand names. Selling "fakes" or "replicas" violates trademark laws. This is because "fakes" take advantage of a famous brand name, which took a lot of work to establish. Manufacturers care about this because when someone violates a trademark this way, it reduces the sales of the real product.
Correct: when you copy a manufacturer's pictures or product description, you may be infringing its copyright. If you use a third party’s logo you may be infringing their trade mark. Therefore you should write your own content and take your own pictures.
That's right! If you're not sure who made the item you're listing, you shouldn't compare its appearance to a brand name product. This is because you may mislead buyers and take advantage of a company's good reputation.
In most cases, software licences don’t allow you to resell the software once you've installed it. "Bundled" software is first sold under the condition that it stays with the original computer. In order to comply with your original software agreement, you cannot resell the software without also selling the hardware that came with it.
If Ryan simply tells eBay that he believes the rights owner has made a mistake and then re-lists his item, he’s breaching eBay's policy. Instead, he should contact the rights owner. If the rights owner agrees that a mistake was made, the rights owner can tell eBay, and eBay will let Ryan know that he may re-list his item.
Comparing your item to a brand name in a listing title is not allowed. Sellers may only accurately compare their item's functions (but not its appearance) to a brand name in a listing description. Making comparisons to brand names in a title can mislead buyers, and in many cases, can be a trade mark infringement.
As long as you write your item's description and take your own photos, it's usually acceptable to use factual information (like length and weight) from the manufacturer's technical specifications.
That's right! By bidding on her own item, Sally has violated eBay’s Shill Bidding policy.
Tip: If Sally wants to make sure she doesn’t sell her car below a specific price, she should use a reserve price, or set an appropriate starting price, or use the Fixed Price format that allows her to set a Buy It Now price and entertain Best Offers.
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That's right! Bob was harmed because the seller’s Shill Bidding distorted the bidding process and resulted in an artificially high price.
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That's right! The seller’s bids are Shill Bidding, which is not allowed under the eBay User Agreement, by eBay marketplace policies, and violates laws on misrepresentation or fraud.
Tip: Even if you believe Shill Bidding is not illegal under the laws of your country or in other marketplaces, it’s always against eBay policy and can result in severe penalties.
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That's right! Members who engage in Shill Bidding are subject to a range of consequences, even for a first offense.
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That's right! When an eBay member receives a suspension for Shill Bidding, that suspension applies to all of their eBay accounts. It is the member, not just an account, who is suspended. The member is not allowed to register new accounts during the term of their suspension for Shill Bidding, or to use any other means to list or bid on eBay during their suspension.
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That's right! The “Buy It Now” option allows family, roommates or employees to purchase a seller’s item without violating eBay’s Shill Bidding policy.
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That's right! Once you leave feedback for another member you may not edit the comment, change the rating or remove the rating and comment.
The only exception is if both you and the other member mutually agree to withdraw the feedback. In this instance the rating is removed, but the comment remains along with an administrative note from eBay indicating that you both agreed to withdraw the feedback rating.
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That's right! eBay provides members the ability to leave a feedback comment and rating for each transaction regardless of which member leaves the feedback comment and rating first. In addition, members may reply to comments left for them and leave a follow-up comment for a comment they have already left.
The reply and follow-up provide members the ability to tell their side of the story or provide clarifying information.
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That's right! Prior to trading with another member it’s always a good idea to check their feedback score, the comments others have left, the type of feedback they leave.
You can also clarify any questions with the member, and check their member profile to review the types of items they have previously bought or sold.
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That's right! Before leaving feedback, make sure that you have given your buyer enough opportunity to pay, or your seller enough opportunity to validate payment and post your item. Contact your trading partner to work out any issues before leaving feedback. Email a member using the “Ask Seller a Question” link, or request contact information using the “Contact Seller About This Item” link.
However, if you have been in communication and the transaction has not worked out, please leave appropriate feedback. Remember that feedback is a reciprocal member to member system and both members in a transaction may leave a rating and a comment.
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That's right! There are different philosophies on whether the buyer or seller should leave feedback first. Research shows that sellers who leave feedback upon receipt of payment receive a higher percentage of feedback, but either approach is acceptable.
One reason that sellers leave feedback upon receipt of payment is that they believe that the buyer has upheld his or her end of the transaction. One reason sellers wait until a buyer has left feedback is they take the feedback as the signal that the buyer is satisfied with the purchase and no further customer support is needed
If the approach your buyer or seller takes matters to you, review the comments left for others in their Member Profile page to see when they leave feedback.
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That's right! Though the eBay feedback system is a member to member system, eBay will remove feedback comments if any of the following are true:
eBay is provided with a valid court order requesting removal
The feedback comment contains profane, vulgar, obscene, or racist language
The feedback comment contains personal identifying information about a member.
The feedback references an eBay, PayPal or law enforcement investigation.
The feedback comment contains links or scripts.
Negative feedback was intended for another member. This may only happen after the member responsible has already placed the same feedback for the correct member.
Feedback was left by a person ineligible to participate in eBay transactions at the time of the transaction or the time the feedback was left.
Feedback was left by a member who provided eBay with false contact information
Feedback was left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
Members that have left feedback may agree to use Mutual Feedback Withdrawal to withdraw the feedback (comment remains with a notation from eBay and the feedback rating is removed) and members indefinitely suspended within 90 days of registration will have all feedback they left removed (both rating and comment)
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That's right! Though the eBay feedback system is a member to member system, eBay will remove feedback comments if any of the following are true:
eBay is provided with a valid court order requesting removal
The feedback comment contains profane, vulgar, obscene, or racist language
The feedback comment contains personal identifying information about a member.
The feedback references an eBay, PayPal or law enforcement investigation.
The feedback comment contains links or scripts.
Negative feedback was intended for another member. This may only happen after the member responsible has already placed the same feedback for the correct member.
Feedback was left by a person ineligible to participate in eBay transactions at the time of the transaction or the time the feedback was left.
Feedback was left by a member who provided eBay with false contact information
Feedback was left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
Members that have left feedback may agree to use Mutual Feedback Withdrawal to withdraw the feedback (comment remains with a notation from eBay and the feedback rating is removed) and members indefinitely suspended within 90 days of registration will have all feedback they left removed (both rating and comment)
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That's right! Much like voting, each member may only impact another member’s reputation by one point, regardless of how many transactions they have with that individual. You can think of this similar to a person providing a recommendation for another person. Even though they may have had many interactions, their recommendation only counts once.
Counting all the transactions would undermine the credibility of the system since it would be easy for people to increase their feedback score by “trading” with the same person without actually exchanging money or products.
Repeat positive feedback from many different buyers is generally a very good indication that the seller meets his customer’s needs, so buyers should always look at the Member Profile page so that they can view all the feedback received, not just the score.
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That's right!
Tony shouldn’t add additional brand names or keywords to his listing title since they aren’t directly related to the backpack he’s selling. Buyers who are looking for Sony or iPod products shouldn’t have to scroll through unrelated listings like Tony’s backpack before they find what they are searching for. He’s cluttering the search experience for many Sony and iPod buyers. eBay would end Tony’s listing for keyword spamming.
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That's right!
“Picture Frame with Pottery Barn Gone Fishin’ Fabric” is the most appropriate title because it accurately describes Tami’s item.
Tami doesn’t mislead the buyer by saying that the picture frame was made “by” Pottery Barn or is “from” Pottery Barn. Tami made the picture frame, so she also doesn’t want to put the words “Pottery Barn” in front of the words “picture frame” because it sounds as if the picture frame came from Pottery Barn.
Tami can use a popular brand name to her advantage by honestly saying that the fabric she used to make the picture frame is from Pottery Barn. The words “Pottery Barn” are directly related to the picture frame because it’s the fabric the frame is made of.
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That's right!
Sellers are allowed to compare the item being offered to the functionality of one other similar product, as long as the listing doesn’t mischaracterize which company made the item offered. Trudy can compare her saucepan to the functionality of All Clad saucepans in the description only.
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That's right!
Elaine is not keyword spamming as all words in her listing title are directly related to the item she’s selling – they are just synonyms or misspelled words. This is allowed on eBay because it doesn’t affect the search experience of buyers. The terms are related to the item being listed, even if they are misspelled or mean the same thing.
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That's right!
Jeff should accept Colin’s payment with a credit card as it was part of his contract terms and upgrade his account to a PayPal business account now that he accepts credit card payments.
By choosing PayPal in the listing process, Jeff is manipulating eBay’s search engine because Colin searched for sellers who will accept PayPal (and all forms of PayPal payment methods). Since Jeff said in the listing that he would accept PayPal, it’s part of his contract with Colin. If Jeff refuses payment with credit card he’s violating eBay’s Seller Non-Performance policy. Jeff is also in danger of Seller Non-Performance if he tries to change the terms of the contract by asking Colin after the sale to pay with another method.
Jeff may still reject any PayPal payment from a buyer with an unconfirmed address or from an international buyer.
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That's right! Once an item is listed on eBay, you can not sell the item outside of eBay. You must sell it to the highest bidder. If your listing ends without a winning buyer, you can re-list the item. If the item sells the second time and qualifies for a re-list credit, eBay will refund the Insertion Fee for the re-listing.
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That's right! Once an item has closed successfully on eBay, Ryan can contact the winning bidder with instructions or information related to completing the transaction. This information can include a message regarding more items in his store. He may also want to list items in an eBay Store and include links to his eBay Store to direct buyers to purchase more items from him.
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That's right! Jennifer can charge a reasonable postage and handling fee to the final price of the item. A postage and handling fee can cover her reasonable costs for mailing, packaging and handling the item. Postage and handling fees can not be excessive or listed as a percentage of the final sale price. Since her actual postage expense is $3.85 and she has to pay for packaging material and her time to handle and post the package, Jennifer’s $5 charge is reasonable.
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That's right! Sellers can offer a discount to the buyer for preferred forms of payment, but can not charge buyers a surcharge (additional fee) for their use of ordinary forms of payment.
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That's right! David can offer an optional warranty or service (e.g., installation of a washer/dryer) to complement the item in order to provide better service to the buyer. However, the optional service or warranty must be directly related to the item and cannot substantially alter the value of the item, be an additional item, be excessive in price, or cause the listing to have an artificially low price.
Listing an item that requires an additional purchase is not allowed.
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That's right! Patrick must list each tie he has for sale separately. This way, the buyer will be assured of receiving the exact tie on which he bid.
A choice listing occurs when a seller allows buyers to choose from a selection of items. Choice listings can be a problem because of the potential for fee circumvention, transactions outside of eBay, and other issues .
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That's right! Cancelling bids and ending a listing early because John’s desired price has not been met is not allowed. This is considered Reserve Fee Avoidance – a policy violation. Sellers who don’t want to sell an item below a certain price should use the Reserve price feature or set their starting price at the minimum they will accept.
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That's right Colour is one of 2 exceptions to the choice policy that is allowed.
Christina can offer a choice of colour only in multiple quantity listings (i.e., dutch auction, multiple-item fixed price, or store listing). However, she must be able to fulfill the entire quantity of every listing in any offered colour even if every winning bidder makes exactly the same colour selection.
It’s not allowed to say "The highest bidder gets first choice." Listings can not be offered "subject to availability" or request the buyer to contact the seller to see which colours are available or what quantity is available.
In addition to colour, listings can offer custom-made items or services that are created or customised to the buyer's specification. All offered options must be provided at no additional charge to the buyer.
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That's right! eBay aims to treat all sellers equally and to hold them equally accountable to comply with our policies.
There are two reasons why a listing similar to a violating one might still be up
When eBay is made aware of a violating listing (either because a member reports it or we discover it through a proactive search), we will remove the listing. Because approximately 5 million new listings are added to the site every day, we may not discover all violating listings and a similar item may stay up.
Alternatively, there are instances where small differences in listings can make one listing compliant but another in violation.
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eBay believes in a level playing field. As a result, the consequence guidelines are the same for both large and small sellers. The number of violations that will lead to eBay taking action against an account is the same for any type of seller.
eBay believes that all sellers should have the same consequences applied independent of sales volume. If a driver is stopped by a policeman for speeding, the driver receives a ticket whether the driver clocks 5,000 or 40,000 miles per year.
Communication to sellers about potential policy violations, however, may differ by size of seller. Large sellers may for example receive a phone call, as opposed to an e-mail.
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The consequences for violating eBay policies vary by policy and whether the violation is a first time or repeat offense. Consequences may include a range of actions including:
Listing cancellation
Forfeit of eBay fees on cancelled listings
Limits on account privileges
Loss of PowerSeller status
Account suspension
We believe in giving each member an opportunity to recover from an “honest mistake”. However, it’s also important we maintain a level playing field and don’t place members who comply with our rules at a disadvantage relative to members who violate our policies. Also, the eBay marketplace works better for both buyers and sellers when members follow our rules. That’s why we will take the actions outlined above for members who don’t follow our rules
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We are sorry. You got that one wrong. We'd like to help you understand how you can avoid this mistake in future.
eBay does not differentiate between large seller and other sellers as we believe in a level playing field.
There are two reasons why a listing similar to a violating one might still be up
When eBay is made aware of a violating listing (either because a member reports it or we discover it through a proactive search), we will remove the listing. Because approximately 5 million new listings are added to the site every day we may not discover all violating listings and a similar item may stay up.
Alternatively, there are instances where small differences in listings can make one listing compliant but another in violation.
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It's actually against the law to sell "fakes" of popular brand names. Selling "fakes" or "replicas" violates trademark laws, even if you label your item as a fake. This is because "fakes" take advantage of a famous brand name and reduces sales of the real product. Manufacturers care about this because when someone violates a trademark this way, it reduces the sales of the real product
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When you copy a manufacturer's pictures or product description, you may be infringing its copyright. The manufacturer invested time and money to create effective descriptions and pictures, and has the right to control who can use the results of that investment . Unauthorised use of a manufacturer's logo may infringe its trade marks.
Tip: When you list something on eBay, write your own item descriptions and take your own pictures. If you don't, your listing may be removed by eBay at the request of the company or individual who created the description or images.
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If you're not sure who made the item you're listing, you shouldn't compare its appearance to a brand name product. This is because you may mislead buyers and take advantage of a company's good reputation.
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In most cases, software licences don’t allow you to resell the software once you've installed it. You agree to this licence when you open or install the software. "Bundled" software is first sold under the condition that it stays with the original computer. In order to comply with your original software agreement, you cannot resell the software without also selling the hardware that came with it.
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If Ryan tells eBay that he believes the rights owner has made a mistake and then re-lists his item, he’s breaching eBay's policy. Instead, he should contact the rights owner. If the rights owner agrees that a mistake has been made, the rights owner can tell eBay, and eBay will let Ryan know that he may re-list his item.
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Comparing your item to a brand name in a listing title is not allowed. Sellers may only accurately compare their item's performance (but not its appearance) to a brand name in a listing description. Making comparisons to brand names in a title can mislead buyers, and in many cases can be a trade mark infringement.
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It's usually acceptable to copy a manufacturer's technical specifications (length, weight, etc.) into your listing. This is because technical specifications are facts, and don’t have copyright protection. As long as you write your own item description and take your own photos, your listing is likely to be in compliance with eBay policy.
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When Sally joined eBay, she accepted the eBay User Agreement and agreed to its terms and conditions. Section 5.5 of the User Agreement reads: "Neither you, bidders nor sellers may manipulate the price of any item…". When she bids on her own auction, Sally is manipulating the price of her car through Shill Bidding. Shill bidding is not allowed on eBay.
Tip: If Sally wants to make sure she doesn’t sell her car below a specific price, she should use a reserve price, or set an appropriate starting price. She can also use the Fixed Price format that allows her to set a Buy It Now price and entertain Best Offers.
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By bidding on his own auction, the seller distorted the bidding process and artificially increased the final sale price of the bicycle, which harmed Bob. In addition, by distorting the bidding process, the seller also indirectly harmed other buyers and sellers by making it appear that there was more demand for his product than there really was. The result was unfairly attracting bidders to his auction and away from other sellers' Listings.
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The correct answer was Option 4 (answers 1 and 2, but not 3). The seller’s bids are Shill Bidding, which is not allowed under the eBay User Agreement and by eBay marketplace policies, and violates laws on misrepresentation or fraud.
Tip: Even if you believe Shill Bidding is not illegal under the laws of your country or in other marketplaces, it is always against eBay policy and can result in severe penalties.
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The correct answer was Option 4 (“Any of the above”). Members who engage in Shill Bidding are subject to a range of consequences including:
A warning, accompanied by an opportunity to learn about eBay’s Shill Bidding policy in order to avoid future violations
Cancellation of listings
Forfeit of eBay fees on cancelled listings
Limits on account privileges
Loss of PowerSeller status
Account suspension
Referral to Law Enforcement for criminal prosecution
Any combination of these can apply, even for a first offense.
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Here’s how you understand how you can avoid this mistake in future.
The correct answer is “None of the above.” When an eBay member receives a suspension for Shill Bidding, that suspension applies to all of their eBay accounts. It is the member, not just an account, who is suspended. The member is not allowed to register new accounts during the term of their suspension for Shill Bidding, and from using any other means to list or bid on eBay during their suspension.
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Because the buyer is a member of the seller’s family (or, if she were a roommate or employee of the seller), she may only purchase the seller’s items if the seller offers and she selects the “Buy It Now” option.
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Once you leave feedback for another member you may not edit the comment, change the rating or remove the rating and comment. The only exception is if both you and the other member mutually agree to withdraw the feedback. In this instance the rating is removed, but the comment remains with an administrative note from eBay indicating that you both agreed to withdraw the feedback rating.
Since feedback becomes a permanent part of a member’s reputation we encourage members to use good judgment whenever leaving feedback.
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eBay provides members the ability to leave a feedback comment and rating for each transaction regardless of which member leaves the feedback comment and rating first. In addition, members may reply to comments left for them and leave a follow-up comment for a comment they have already left.
The reply and follow-up provide members the ability to tell their side of the story or provide clarifying information.
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Before you trade with another member, it’s always a good idea to check their feedback score, the comments others have left for them and the type of feedback they leave. You can also clarify any questions with the member and check their member profile to review the types of items they have previously bought or sold.
Taking these steps prior to bidding, buying or accepting bids can help eliminate most misunderstandings that may arise during a transaction.
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Most issues that result in a negative feedback occur because of a breakdown in communication sometimes it’s due to spam blockers, sometimes it’s because a person went on vacation and they don’t have access to email. Other times it’s because someone is very busy and it’s taking longer for them to reply (sellers during the holiday selling season). Contact your trading partner to work out any issues before leaving feedback. Email a member using the “Ask Seller a Question” link, or request contact information using the “Contact Seller About This Item” link.
However, if you have been in communication and the transaction has not worked out, please leave appropriate feedback. Remember that feedback is a reciprocal member to member system and both members in a transaction may leave a rating and a comment.
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Buyers often believe the seller should leave feedback as soon as the buyer has paid, and many sellers share this view. Other sellers believe that payment is only one part of the overall transaction and they don’t want to leave feedback until they are sure that their buyer is satisfied. They typically wait until the buyer shows this satisfaction by leaving a positive feedback. Other sellers use automated tools to leave feedback and program it to wait until feedback has been left.
Whichever approach you take is acceptable, though sellers that leave feedback upon receipt of payment receive a higher percentage of feedback. If the approach your buyer or seller takes matters to you, review the comments left for others in their Member Profile page to see when they leave feedback.
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Though the eBay feedback system is a member to member system and the comments are solely the opinion of the person leaving the feedback, there are instances, where no judgment is required on our behalf, when we will remove a rating and comment.
eBay is provided with a valid court order requesting removal
The feedback comment contains profane, vulgar, obscene, or racist language
The feedback comment contains personal identifying information about a member.
The feedback references an eBay, PayPal or law enforcement investigation.
The feedback comment contains links or scripts.
Negative feedback was intended for another member. This may only happen after the member responsible has already placed the same feedback for the correct member.
Feedback was left by a person ineligible to participate in eBay transactions at the time of the transaction or the time the feedback was left.
Feedback was left by a member who provided eBay with false contact information
Feedback was left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
Also, members that have left feedback may agree to use Mutual Feedback Withdrawal to withdraw the feedback (comment remains with a notation from eBay and the feedback rating is removed) and members indefinitely suspended within 90 days of registration will have all feedback they left removed (both rating and comment)
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Though the eBay feedback system is a member to member system and the comments are solely the opinion of the person leaving the feedback, there are instances, where no judgment is required on our behalf, when we will remove a rating and comment.
eBay is provided with a valid court order requesting removal
The feedback comment contains profane, vulgar, obscene, or racist language
The feedback comment contains personal identifying information about a member.
The feedback references an eBay, PayPal or law enforcement investigation.
The feedback comment contains links or scripts.
Negative feedback was intended for another member. This may only happen after the member responsible has already placed the same feedback for the correct member.
Feedback was left by a person ineligible to participate in eBay transactions at the time of the transaction or the time the feedback was left.
Feedback was left by a member who provided eBay with false contact information
Feedback was left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
Also, members that have left feedback may agree to use Mutual Feedback Withdrawal to withdraw the feedback (comment remains with a notation from eBay and the feedback rating is removed) and members indefinitely suspended within 90 days of registration will have all feedback they left removed (both rating and comment)
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Much like voting, each member may only impact another member’s reputation by one point, regardless of how many transactions they have had with that individual. You can think of this similar to a person providing a recommendation for another person. Even though they may have had many interactions, their recommendation only counts once.
Counting all the transactions would undermine the credibility of the system since it would be easy for people to increase their feedback score by “trading” with the same person without actually exchanging money or products.
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The correct answer is Option 4, Tony shouldn’t add “Sony” and “iPod” to his title because members using those words in a keyword search will get listings they aren’t interested in
Even though Tony carried his iPod and Sony headset in this backpack, those brands aren’t directly related to the generic backpack he’s listing. It may also be true that buyers looking for Sony or iPod might also want a backpack; however, most members who type “Sony” or “iPod” into the search box are looking for Sony or iPod products. They shouldn’t have to look through unrelated listings to find what they are looking for.
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The correct answer was Option 2, “Picture Frame with Pottery Barn Gone Fishin’ Fabric.”
“Picture Frame with Pottery Barn Gone Fishin’ Fabric” is the most appropriate title because it accurately describes the item that Tami is selling.
Tami doesn’t mislead the buyer by saying that the picture frame was made “by” Pottery Barn or is “from” Pottery Barn. Tami made the picture frame, so she also doesn’t want to put the words “Pottery Barn” in front of the words “picture frame” because it sounds as if the picture frame came from Pottery Barn.
However, Tami can honestly say that the fabric she used to make the picture frame is from Pottery Barn. The words “Pottery Barn” are directly related to the picture frame because it’s the fabric the frame is made of.
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Sellers are allowed to compare the item being offered to the functionality of one other similar product, as long as the listing doesn’t mischaracterise which company made the item offered. Trudy can compare her saucepan to the functionality of All Clad saucepans in the description only.
Sellers aren’t allowed to make comparisons between items in a listing title. Words like “style”, “-esque” and “not” aren’t allowed in the listing title.
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Elaine is not keyword spamming as all words in her listing title are directly related to the item she’s selling – they are just synonyms or misspelled words. This is allowed on eBay because it doesn’t affect the search experience of buyers. The terms are related to the item being listed, even if they are misspelled or mean the same thing.
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Jeff should accept Colin’s payment with a credit card as it was part of his contract terms and upgrade his account to a PayPal business account now that he accepts credit card payments.
By choosing PayPal in the listing process, Jeff is manipulating eBay’s search engine because Colin searched for sellers who will accept PayPal (and all forms of PayPal payment methods). Since Jeff said in the listing that he would accept PayPal, it’s part of his contract with Colin. If Jeff refuses payment with credit card he’s violating eBay’s Seller Non-Performance policy. Jeff is also in danger of Seller Non-Performance if he tries to change the terms of the contract by asking Colin after the sale to pay with another method.
Jeff may still reject any PayPal payment from a buyer with an unconfirmed address or from an international buyer.
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The correct answer was Option 4, Tyler cannot sell the item outside of eBay while the item is for sale on eBay, and cannot cancel bids and end the item to sell the item to one of the bidders outside of eBay.
Once an item is listed on eBay, you must sell it to the highest bidder.
You can not offer to complete a transaction early for a member who is not the high bidder. Nor can you cancel all bids and make or take offers for the item outside of the eBay Web site. However, you can end your listing early and sell it on eBay. You can only sell it to the highest bidder at the bid price showing at the time the listing is ended.
Even though offers to buy or sell outside of eBay aren’t always made with the intent to defraud, there is a significant level of risk involved. Please be aware that items purchased as a result of an outside of eBay offer aren’t eligible for eBay services, including:
Feedback
Requests for contact information
Coverage under the eBay Standard Purchase Protection Program
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The correct answer was Option 4, By letting an eBay buyer who has purchased something from Ryan on eBay know that he has more items for sale during the post-transaction process.
Sellers cannot include a website URL or link on the listing page that goes to a store outside of eBay. Links to an outside–of-eBay URL are allowed on Store Custom Pages that aren’t currently set as the home page of the Store or on the member’s About Me page. However, these links and pages cannot promote items not offered for sale on eBay.
Listings cannot include or advertise contact information in the listing title or subtitle. This is considered an inappropriate title/subtitle and is a technique to complete sales outside of eBay. This is a form of fee circumvention, which is not allowed. Finally, emailing potential buyers about the availability of more items outside-of-eBay is not allowed.
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The correct answer is Option 1, Yes.
Jennifer can charge a reasonable postage and handling fee to the final price of the item. A postage and handling fee can cover her reasonable costs for mailing, packaging and handling the item. Postage and handling fees can not be excessive or listed as a percentage of the final sale price. Since her actual postage expense is $3.85 and she has to pay for packaging material and her time to handle and post the package, Jennifer’s $5 charge is reasonable.
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The correct answer was Option 3, Offer a discount for non-credit card payments.
While sellers can charge a reasonable postage and handling fee, they can not charge eBay buyers a surcharge (additional fee) for their use of ordinary forms of payment. This includes acceptance of cheques, money orders, electronic transfers or credit cards.
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The correct answer was Option 1, Optional additional purchase of a warranty.
Listing an item that requires the buyer to make an additional purchase is not allowed. Outside of reasonable charges for postage, handling, insurance, and taxes, the buyer must not be required to pay an additional amount for something as a condition for receiving the item or receiving the benefit of the item.
David can offer an optional warranty or service (e.g., installation of a washer/dryer) to complement the item in order to provide better service to the buyer. However, the optional service or warranty must be directly related to the item and can not substantially alter the value of the item, be an additional item, be excessive in price, or cause the listing to have an artificially low price.
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The correct answer is Option 2, No.
Patrick should list each tie he has for sale separately. This way, the buyer will be assured of receiving the exact tie on which he bid.
A choice listing occurs when a seller allows buyers to choose from a selection of items. Choice listings can be problematic because of the potential for fee circumvention, transactions outside of eBay, and other issues .
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The correct answer was Option 2, No.
Cancelling bids and ending a listing early because John’s desired price has not been met is not allowed. This is considered Reserve Fee Avoidance – a policy violation. Sellers who don’t want to sell an item below a certain price should use the Reserve price feature or set their starting price at the minimum they will accept.
Additionally, stating the reserve price of the item when the item has not been listed using the reserve price feature or stating that the high bidder is obligated to purchase the item even if the Reserve price has not been met is also considered Reserve Fee Avoidance.
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The correct answer was Option 1, Yes, as long as she doesn’t list using a single-quantity listing format.
Colour is one of 2 exceptions to the choice policy that is allowed.
Christina can offer a choice of colour only in a multiple quantity listings (i.e., dutch auction, multiple-item fixed price, or store listing). However, she must be able to fulfill the entire quantity of every listing in any offered colour even if every winning bidder makes exactly the same colour selection.
It’s not allowed to say "The highest bidder gets first choice." Listings can not be offered "subject to availability" or request the buyer to contact the seller to see which colours are available or what quantity is available.
In addition to colour, listings can offer custom-made items or services that are created or customised to the buyer's specification. All offered options must be provided at no additional charge to the buyer.
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