Feedback

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Feedback (text only version)

Thank you for taking our tutorial on the eBay Feedback system. This tutorial will show you:

  • How you can use eBay's Feedback system

  • How you can use communication tools prior to leaving Feedback

This tutorial has 7 questions and should take 5-6 minutes to complete. When you're done, you should have a much better understanding of the eBay Feedback system. Let's get started.

What is Feedback?

Feedback represents a person's permanent reputation as a buyer or seller on eBay. It is made up of comments and ratings left by other eBay members you bought and sold to. There are three types of Feedback ratings: positive, neutral and negative. The sum of these Feedback ratings are shown as a number in parentheses next to your User ID.

How Feedback works

  • Members can leave Feedback for every transaction they have with you. The first Feedback counts toward your Feedback score. And the next Feedback will count as long as the transaction you're leaving feedback for ended in a separate week. For Feedback, eBay defines a week as Monday through Sunday, Pacific time.

  • You receive a Feedback star once your Feedback Score reaches 10 points.

  • A high Feedback score and percentage is usually a good sign, but you should always check your trading partner's member profile by clicking the member's User ID and Feedback Score to read comments the member has received from others and comments the member has left for others.

  • We encourage you to leave Feedback after each transaction is complete so that other members may benefit from your experience.

Feedback Tips

  • Contact your trading partner and try to resolve any issues before leaving neutral or negative Feedback.

  • You may not remove Feedback comments you have left, so be sure to leave only fair and factual comments and ratings that relate to a specific transaction you had with your trading partner.

  • Leave Feedback after a transaction is complete so that other members may benefit from your experience.

  • Usually a high Feedback score and high percentage is a good sign, but you should always check your trading partner's user ID and Feedback Profile to read comments and look for negative remarks.

When to check Feedback

Before you bid on an item, you can check the seller's Feedback Profile by clicking on the Feedback score next to the seller’s user ID. Sellers might also want to view the Feedback Profiles of bidders to see how reliable they have been in past transactions.

There's one thing we should tell you: the information in this tutorial shouldn't be thought of as legal advice. If you have a specific question about whether your Feedback comment may violate eBay policy or could be considered libelous, please contact a lawyer

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