That's right! Once you leave Feedback for another member you may not edit the comment, change the rating or remove the rating and comment.
The only exception is if both you and the other member mutually agree to revise the feedback. The Feedback Revision process lets sellers ask buyers to revise the neutral or negative Feedback they’ve left.
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That's right! Prior to trading with another member it's always a good idea to check the member’s Feedback Score, the comments others have left, and the type of Feedback the member leaves.
You can also clarify any questions with the member, and check the member’s Feedback Profile to review the types of items this member has previously bought or sold.
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That's right. Before leaving Feedback, make sure that you have given your buyer enough opportunity to pay, or your seller enough opportunity to validate payment and post your item. Contact your trading partner to work out any issues before leaving Feedback. Email a member using the "Ask Seller a Question" link, or the "Contact Member" link on the Feedback page.
However, if you have been in communication and the transaction has not worked out, please leave appropriate Feedback. Remember that Feedback is a reciprocal member-to-member system and both members in a transaction may leave a rating and a comment.
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That's right! There are different philosophies on whether the buyer or seller should leave Feedback first. Research shows that sellers who leave Feedback upon receipt of payment receive a higher percentage of Feedback, but either approach is acceptable.
One reason that sellers leave Feedback upon receipt of payment is that they believe that buyers have upheld their end of the transaction. One reason sellers wait until a buyer has left Feedback is they take the Feedback as the signal that the buyer is satisfied with the purchase and no further customer support is needed.
If the approach your buyer or seller takes matters to you, review the comments left for others in their Feedback Profile page to see when they leave Feedback.
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That's right! Though the eBay Feedback system is a member-to-member system, eBay will remove Feedback comments and/or ratings if any of the following are true:
Reasons for Comments Removal OnlyComment contains profane, vulgar, obscene, or racist language or adult material
Comment contains personally identifying information about another member, including real name, address, phone number, or email address
References to eBay or PayPal investigations
Comment contains links or scripts
Political, religious or social commentary rather than a genuine comment about the transaction
The comment, reply or follow-up references a completely separate transaction or unrelated experience.
Neutral/Negative Feedback intended for another member will be considered for removal only in situations where the member responsible for the mistaken posting informs eBay of the error and has already placed the same Feedback for the correct member.
Feedback left by a person ineligible to participate in eBay transactions, according to Section 1 of the eBay User Agreement, at the time of the transaction or the time the Feedback was left.
Feedback left by a member who provided eBay with an invalid email address or registered with patently false contact information and could not be contacted. In general, the transaction period is considered to be 60 days from the end of the listing or 30 days from the date the Feedback was left, whichever was longer.
Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative Feedback for the seller, with no intention of completing the transaction. (Formerly called ‘Campaign to Harass’)
Feedback left by members who are indefinitely suspended for certain policy violations within 90 days of registration. eBay takes the position that members who are indefinitely suspended soon after registration shouldn't be able to permanently impact another member's account.
Feedback will be removed if a buyer fails to respond to the Unpaid Item process within 7 days.
Feedback may be considered for removal on request if a buyer responds to the Unpaid Item process, but in replying to it they do not express dissatisfaction with the seller or the item and subsequently the seller issues an Unpaid Item strike against the buyer.
eBay is provided with a valid court order requesting Feedback removal.
A claim of defamation is submitted by the member or their solicitor and accepted by eBay pursuant to the defamation policy, or as part of a legal agreement/settlement between two members.
eBay will remove neutral or negative Feedback comments which reference customs delays or customs fees, if the listing meets the requirements.
Our Feedback Revision process enables sellers to ask buyers to revise the neutral or negative Feedback they’ve left. Sellers can request a Feedback revision only after the problem with the buyer has been resolved, or if the buyer accidentally left the wrong feedback.
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That's right! Each member may only impact another member's reputation by one point per week, regardless of how many transactions the member has had with that individual during that week. You can think of this as similar to a person providing a recommendation for another person. Even though they might have had many interactions, their recommendation only counts once.
Counting all the transactions at the same time would undermine the credibility of the system since it would be easy for people to increase their Feedback Score by "trading" with the same person without actually exchanging money or products.
Repeat positive Feedback from many different buyers – including repeat buyers – is generally a very good indication that the seller meets its customer's needs, so buyers should always look at the seller's profile to view all the Feedback received.
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That's right! eBay provides members the ability to leave a Feedback comment and rating for each transaction regardless of which member leaves the Feedback comment and rating first. In addition, members may reply to comments left for them and leave a follow-up comment for a comment they have already left.
The reply and follow-up provide members the ability to tell their side of the story or provide clarifying information.
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Here's how you can avoid this mistake in the future.
Once you leave Feedback for another member you may not edit the comment, change the rating or remove the rating and comment. The only exception is if both you and the other member mutually agree to revise the feedback. The Feedback Revision process lets sellers ask buyers to revise the neutral or negative Feedback they’ve left.
Since Feedback becomes a permanent part of a member's reputation we encourage members to use good judgment whenever leaving Feedback.
Here's how you can avoid this mistake in the future.
Before you trade with another member, it's always a good idea to check the member’s Feedback Score, the comments others have left, and the type of Feedback the member leaves. You can also clarify any questions with the member and check the member’s Feedback Profile to review the types of items this member has previously bought or sold.
Taking these steps prior to bidding, buying, or accepting bids can help eliminate most misunderstandings that might arise during a transaction.
Here's how you can avoid this mistake in the future.
Most issues that result negative Feedback occur because of a breakdown in communication. Sometimes it's due to spam blockers, sometimes it's because a person went on vacation and doesn’t have access to email. Other times it's because someone is very busy and taking longer to reply (for example, sellers during the holiday selling season). Contact your trading partner to work out any issues before leaving Feedback. Email a member using the "Ask Seller a Question" link or the “Contact Member” link on the Feedback page.
However, if you have been in communication and the transaction has not worked out, please leave appropriate Feedback. Remember that Feedback is a reciprocal member-to-member system and both members in a transaction may leave a rating and a comment.
Here's how you can avoid this mistake in the future.
Buyers often believe the seller should leave Feedback as soon as the buyer has paid, and many sellers share this view. Other sellers believe that payment is only one part of the overall transaction and they don't want to leave Feedback until they are sure that their buyer is satisfied. They typically wait until the buyer shows this satisfaction by leaving positive Feedback. Other sellers use automated tools to leave Feedback and program it to wait until Feedback has been left.
Whichever approach you take is acceptable, though sellers that leave Feedback upon receipt of payment receive a higher percentage of Feedback. If the approach your buyer or seller takes matters to you, review the comments left for others in their Feedback Profile page to see when they leave Feedback.
Here's how you can avoid this mistake in the future.
Though the eBay Feedback system is a member-to-member system and the comments are solely the opinion of the person leaving the Feedback, there are instances, where no judgment is required on our behalf, when we will remove a comment and/or rating.
Reasons for Comments Removal OnlyComment contains profane, vulgar, obscene, or racist language or adult material
Comment contains personally identifying information about another member, including real name, address, phone number, or email address
References to eBay or PayPal investigations
Comment contains links or scripts
Political, religious or social commentary rather than a genuine comment about the transaction
The comment, reply or follow-up references a completely separate transaction or unrelated experience.
Statements that are negative enough to conflict with a positive rating
Neutral/Negative Feedback intended for another member will be considered for removal only in situations where the member responsible for the mistaken posting informs eBay of the error and has already placed the same Feedback for the correct member.
Feedback left by a person ineligible to participate in eBay transactions, according to Section 1 of the eBay User Agreement, at the time of the transaction or the time the Feedback was left.
Feedback left by a member who provided eBay with an invalid email address or registered with patently false contact information and could not be contacted. In general, the transaction period is considered to be 60 days from the end of the listing or 30 days from the date the Feedback was left, whichever was longer
Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative Feedback for the seller, with no intention of completing the transaction. (Formerly called ‘Campaign to Harass’)
Feedback left by members who are indefinitely suspended for certain policy violations within 90 days of registration. eBay takes the position that members who are indefinitely suspended soon after registration shouldn't be able to permanently impact another member's account.
Feedback will be removed if a buyer fails to respond to the Unpaid Item process within 7 days and an Unpaid Item strike is issued.
Feedback may be considered for removal on request if a buyer responds to the Unpaid Item process, but in replying to it they do not express dissatisfaction with the seller or the item and subsequently the seller issues an Unpaid Item strike against the buyer.
eBay is provided with a valid court order requesting Feedback removal.
A claim of defamation is submitted by the member or their solicitor and accepted by eBay pursuant to the defamation policy, or as part of a legal agreement/settlement between two members.
eBay will remove neutral or negative Feedback comments which reference customs delays or customs fees, if the listing meets the requirements.
Also, our Feedback Revision process enables sellers to ask buyers to revise the neutral or negative Feedback they’ve left. Sellers can request a Feedback revision only after the problem with the buyer has been resolved.
Here's how you can avoid this mistake in the future.
Each member may only impact another member's reputation by one point per week, regardless of how many transactions the member has had with that individual during that week. You can think of this as similar to a person providing a recommendation for another person. Even though they might have had many interactions, their recommendation only counts once.
Counting all the transactions at the same time would undermine the credibility of the system since it would be easy for people to increase their Feedback Score by "trading" with the same person without actually exchanging money or products.
Repeat positive Feedback from many different buyers – including repeat buyers – is generally a very good indication that the seller meets its customer's needs, so buyers should always look at the seller's profile to view all the Feedback received.
Here's how you can avoid this mistake in the future.
eBay provides members the ability to leave a Feedback comment and rating for each transaction regardless of which member leaves the Feedback comment and rating first. In addition, members may reply to comments left for them and leave a follow-up comment for a comment they have already left.
The reply and follow-up provide members the ability to tell their side of the story or provide clarifying information.