We understand that it’s never a pleasant experience to have a problem with a transaction. Often, the easiest way to resolve a problem is by communicating with your trading partner. For information on how to contact your trading partner, see Contacting eBay Members.

However, if you continue to have a problem, you can report this problem through our dispute console in My eBay. The dispute console is an online communication tool which help you track, manage, and resolve your dispute as quickly as possible.

Important: A dispute can only be open for 60 days after the transaction date.

You can:

• Report a dispute

• View the status of your dispute

• Close a dispute

• Leave Feedback

As a buyer you can:

• Report a problem with an item (that was not received or significantly not as described) to eBay and your seller.

• Communicate with your seller to find a solution. For more information, see item not received or significantly not as described process.

Buyers can only open a dispute through the specific eBay country site where the item was purchased. Eligibility for buyer protection services is determined by the payment method that you use and the eBay country site where the item was purchased. You can review how your purchase is protected on the item page.

Note: For both reports, you need to provide the item number of the transaction. The item number appears on the top right corner of the item page.

View the status of your dispute

The Dispute Console offers two views:

• Unpaid items

• Items not received or significantly not as described

To select a view on the Dispute Console page, click the tabs on the overview page.

Each dispute is organized into columns, detailing the date it was opened, the other member’s User ID, if your action is needed, and the dispute status. The dispute status tells you if the dispute is open or closed, and whether you need to take action on it. You can view the entire dispute by clicking the “View dispute” link.

In the unpaid item view, there’s an additional column which shows whether or not the item is eligible for a final value fee credit, or if credit has already been granted.

Closing a dispute

To close a dispute:

Leaving Feedback

After you file a dispute, we encourage you to leave Feedback for the transaction. Please be honest, fair, and factual. This will help make other members aware of your experience and help keep eBay a safe place to buy and sell.

The Feedback Score of buyers and sellers who were involved in a dispute reported through our dispute console is not automatically affected.