We offer buyers and sellers a range programs and services to help make trading safer. Here’s an overview of the protection and support you can use to resolve your issue.

The following information and tips can help you prevent problems:

• Communicating with Your Trading Partner – Learn tips about how you can work things out with your buyer or seller.

• Contacting eBay Members – Learn how to get the User ID and telephone numbers of the people you trade with.

For Buyers - transaction tips, protection programs, and services

If you have problems with a seller, the following information can help you.

• Knowing Your Seller – Find out ways to learn about your seller and tips to make your buying experience go smoothly.

• Avoiding Transaction Problems – Tips for Buyers – Learn about how to help ensure a successful trading experience before you bid or buy.

• Item Not Received or Significantly Not as Described Process – Learn about the process for resolving a dispute about an item you have received.

• Appealing Unpaid Item Strikes – Learn about requirements of removing an Unpaid Item strike or suspension on your buyer’s account.

• When you pay for your item on eBay.com.au with PayPal you may be eligible for up to AU$20,00 in the event that you don't receive your item or it is significantly not as described by the seller. Some categories are excluded. To see if the item you're buying is eligible for PayPal Buyer Protection check the eligibility requirements of the PayPal Buyer Protection Policy.

For Sellers - transaction tips, protection program, and services

If you have problems with a buyer, the following information can help.

• Knowing Your Buyer – Find out ways to learn about your buyer and tips to make your selling experience go more smoothly.

• Avoiding Transaction Problems: Tips for Sellers – Learn about how to help ensure a successful trading experience before you list your item, including how to reduce the risk of an Unpaid Item.

• Buyer Activity Limits – Learn what activity limits are and how eBay uses them.

• Receiving Payments – Learn about policies and problems with receiving payments, and how to contact eBay if there are problems with fraudulent payments.

• Unpaid Item Process – Learn what an Unpaid Item dispute is and how to start the claim process.

• Removing an Unpaid Item Strike for Your Buyer – Learn how to remove an Unpaid Item strike.

What eBay can do

We provide program to help protect intellectual property and resolve disputes. Here are some highlights:

• Understanding eBay’s Role – Review what eBay does and does not do when transaction problems happen.

• About Transactions Outside eBay – Learn about transactions that occur outside of eBay and what you should do if this happens.

• Guidelines for Creating Legally Compliant Listings – Review the guidelines for listing items properly on eBay.

• Protecting Intellectual Property (VeRO) – Review how eBay works with sellers to protect their intellectual property.

• Dispute Resolutions – Learn about eBay’s processes for dispute resolutions.

• Why eBay May End Your Listing – Learn about when and why eBay may remove a listing.

• Reporting Inappropriate Trading Behaviour – Review what eBay does and does not do about inappropriate trading and how to report problems to eBay.

If you can't find the answer to a trading problem in eBay's online Help section or on the Community Help boards, email eBay using the links found on most Help pages. You'll usually get a response within 48 hours.

To report listing breaches or problems with another eBay member, first refer to the relevant policy in the Help system. Then use the report links in the appropriate policy page to report the member to eBay.