Sometimes problems can happen with your transactions, so comunicating with the person you're trading with is an important part of resolving disputes. If you've got a problem, there are a variety of processes than can help you resolve it.

To request your buyer’s or seller’s contact information , see Contacting eBay Members. If you’ve tried contacting your trading partner but haven’t been able to resolve the problem, eBay has a variety of solutions to help you.

eBay's Dispute Console

You can report the following:

• Item Not Received or Significantly Not as Described– Use this process if you paid for an item but didn't receive it, or you paid for and received an item, but it was significantly different from the item description.

• Unpaid Item– Use this process as a seller if a buyer bought an item but has not paid for it.

• PayPal Buyer Protection With the exception of a few categories, all items paid for by PayPal on eBay.com.au will be eligible for at least AU$400 PayPal Buyer Protection in the event that you don't receive your item or it's significantly not as described by the seller. Conditions apply. Certain items may be eligible for up to AU$3,000. Check the eligibility requirements of the PayPal Buyer Protection Policy.

• Mutual Feedback Withdrawal Use this process to work with the person you're trading with to get feedback removed that you don’t think you deserved.

Third-party processes

• Impartial Mediation – SquareTrade, eBay's preferred dispute resolution provider, offers a free web-based forum where you can work out problems, as well as a panel of professional mediators who can help you resolve your dispute.