Transactions outside the eBay online marketplace are not eligible for eBay services, including feedback, contact information requests, the Item Not Received Process, and the Unpaid Item Process.

We don't permit our members to solicit sales outside the eBay online marketplace. To learn more about this policy, review the Offers to Buy or Sell Outside eBay policy.

If you knowingly or unknowingly transacted outside eBay and believe you were defrauded, please fill out the appropriate form below.

• If you sold an item outside eBay, fill out the Item Sold Outside of eBay form.

• If you bought an item outside eBay, fill out the Item Bought Outside of eBay form.

By sharing your experience, you can help us to create safer transactions for you and fellow members of the eBay Community in the future. Fraudulent sellers or buyers may face possible account sanctions. eBay will also cooperate with law enforcement investigations.

In addition to filling out the form, eBay also strongly advises you to take the following steps:

• Contact local law enforcement.

• Contact the service used to send payment (if applicable).

• Contact your credit card company (if applicable). Most card issuers provide consumer protection in instances of online fraud or misrepresentation.

• Contact your postal carrier.

Note: If the item does not appear, the transaction probably happened outside eBay and is unsafe. As buyers, you should never pay for an item that doesn't appear in My eBay.