If you sent the item and your buyer claims that it wasn't received, please work with your buyer and postal carrier to reach a resolution.

We do not provide mediation, collect payment or otherwise force a member to complete a transaction. We will, however, review reports of attempts to purchase items using fraudulent funds and will take appropriate action in accordance with our rules and policies. If you feel that the buyer purchased or attempted to purchase an item with intent to defraud, please review the information on the Receiving Payments page and report the buyer.

In order to prevent any potential problems, we strongly encourage sellers to verify buyers' postage and contact information and ask that sellers wait until payment has been received and confirmed before sending items.