If you think your account might have been compromised, first check if anyone with access to your account made changes to it, or used it to either buy or sell.
What to do if your account has been hacked
If you can sign into your account
- Change your password - opens in new window or tab immediately.
- Verify your contact information, delivery addresses and payment details - opens in new window or tab. If anything was changed by the person who took over your account, change it back.
- Check your active bids and listings in My eBay - opens in new window or tab to make sure they're yours. Contact us for help with removing unauthorised fraudulent bids or listings.
If there's been no fraudulent activity on your account, you don't need to contact us.
If you can't sign into your account
If you can't sign in to your account, contact us immediately.
Tip
If you believe your eBay account has been compromised, we recommend changing the password on your personal email account as well. Your email account password should be different from your eBay password.
Signs your account has been hacked
- Changes to your password, contact information, or address details
- Bids, offers, or purchases that you didn’t make
- Listings that you didn’t create
If someone has used your eBay account without your permission, you may want to contact your credit card company and your bank, and you may also want to file a police report.