Mary buys a lamp from Steve and mails him a cheque for the item. Unfortunately, the cheque is delayed in the mail for over 2 weeks. Concerned about non-payment, Steve files an Unpaid Item claim against Mary which results in Mary receiving a strike. The next day, Steve receives Mary’s cheque for payment and posts her lamp with an apology note. Mary can now appeal the unpaid item strike by sending a photocopy of the note and cashed cheque.

Sarah is purchasing designer glass beads from Colin. She wishes to buy 10 beads and places a multi-quantity bid for 10. She later finds out that she has bid on 10 lots and each lot contains 10 beads. Not knowing what to do with so many beads, Sarah only pays for one lot but offers her apology to the seller. Satisfied with the apology, Colin excuses Sarah from purchasing the remaining 9 lots and files an Unpaid Item claim to recover final value fee credits. Sarah received an Unpaid Item strike, but she can now appeal that strike by sending the email communication excusing her from the transaction to eBay with the appeal.

Proof of payment types

eBay accepts any of the following as proof of payment:

• Copy of a cheque or money order
  Send photocopies of the front and back of your cheque or money order as proof of payment. Include the item number and your User ID on the copies.
  
  You can send us this information by fax or postal mail.

• Email communication between you and the seller
  Send eBay copies of email that you sent to the seller. You can also send email communication between the seller and yourself showing the item was paid for. Please remember to include the email headers from the emails.
  
  You can send us this information by fax or postal mail.

• Copy of payment confirmation from PayPal or other payment service
  Send or email a copy of your payment confirmation email from PayPal or a confirmation email from another payment service. Please remember to include the email headers from the emails.
  
  You can send us this information by fax or postal mail.

• Proof that the seller left you positive feedback for the transaction
  If the seller left you positive feedback, send eBay an email including the item number so that we can verify the feedback.

• Proof that the seller excused you from the transaction
  Please send a copy of the email showing that the seller excused you from the transaction. Please remember to include the email headers from the emails.

How to Provide Proof to eBay:

• Email
  You can submit your appeal with email evidence through the online Unpaid Item Bidder Appeal form. Be sure to include the full header for any email evidence.

• Fax
  Please include the item number and your User ID on the documentation. Keep in mind that hard copy appeals often take up to ten business days to process. Fax your appeal using the following number:

  02 94750629
  
  
  Note: Remember to write "Bidder Appeal" on the fax cover page.

• Postal mail
  Please include the item number and your User ID on the documentation. Keep in mind that hard copy appeals often take up to ten business days to process. Send your appeal to the following address:

  Locked Bag 10, Australia Square PO
  Sydney, NSW 1215.

eBay has an Unpaid Item Policy to enforce the contractual obligation a buyer enters into when placing a bid or using the Buy It Now feature. However, sometimes a buyer may receive a strike despite having paid for the item. So, we have created this appeal process.