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What to do when a buyer doesn't pay (unpaid item process)

If you don't receive payment for an item you've sold, we're here to help with guidelines and tools for resolution. If you haven't received payment after 4 days, here's what to do:

If your problem isn't resolved

If you suspect fraud, report the buyer

If you think your buyer bought or tried to buy an item fraudulently, read our information about fraudulent payments, and then report the buyer. We don't provide mediation, collect payment, or force a member to complete a transaction. We will, however, review reports of attempts to purchase items using fraudulent funds and take appropriate action in accordance with our policies.

You can also:

  • Contact law enforcement in your area, as well as the buyer's area. We’ll cooperate with any investigation after you've closed a case in the Resolution Centre.

  • File a complaint with the Internet Crime Complaint Centre.

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