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What to do when a buyer doesn't pay (unpaid item process)

If you don't receive payment for an item you've sold, we're here to help.

If the buyer is no longer registered on eBay, you can open a case straight away in the Resolution Centre. Under I sold an item, select I haven't received my payment yet. You can also open an unpaid item case in the Orders section of Seller Hub.

If the buyer is registered on eBay, please give the buyer four days to pay. If you still haven't received payment after a reasonable amount of time, please follow the instructions below. You can also take these actions in the Orders section of Seller Hub.

If your problem isn't resolved

If you suspect fraud, report the buyer

If you think your buyer bought or tried to buy an item fraudulently, read our information about fraudulent payments, and then report the buyer. We don't provide mediation, collect payment, or force a member to complete a transaction. We will, however, review reports of attempts to purchase items using fraudulent funds and take appropriate action in accordance with our policies.

You can also:

  • Contact law enforcement in your area, as well as the buyer's area. We’ll cooperate with any investigation after you've closed a case in the Resolution Centre.

  • File a complaint with the Internet Crime Complaint Centre.

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