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Becoming a Top Rated Seller and qualifying for eBay Premium Service
On 20 February 2016, seller standards are changing to reflect your hard work and give you more control. See the updated seller standards.
Top Rated Sellers with listings that meet certain requirements get the additional benefits of eBay Premium Service.
Top Rated Seller status is evaluated on the 20th of each month. We'll send you an email at the end of the month if you've met the criteria. Check your Seller Dashboard to see your current ratings and projected seller level.
If you meet all the Top Rated Seller performance requirements, you receive a prominent eBay Premium Service badge on qualifying listings. This is displayed both on the listing and in search results.
Top Rated Seller account status requirements
To become a Top Rated Seller on eBay.com.au, you need to meet the following requirements:
*If you have 400 or more transactions over the past three months, these scores are calculated over the last three calendar months. For all other sellers, the scores are calculated from transactions over the last 12 calendar months. The percentage requirement for cases applies after the account has exceeded the maximum number of occurrences.
Don't meet this criteria? Read more about eBay's seller performance standards.
Note: eBay may, at its sole discretion, temporarily grant Top Rated Seller status to an account even if it does not otherwise meet the requirements at the time of evaluation. This may be as a result of loss of Top Rated Seller status due to eBay or PayPal site outage, natural disaster, postal strike, or for any other reason that eBay may determine makes a temporary status change necessary.
eBay Premium Service listing requirements
Once you're Top Rated at an account level, you can choose to provide eBay Premium Service at an individual listing level for some or all of your listings.
Qualifying listings will display the eBay Premium Service badge to let buyers know that you offer high levels of customer service.
To qualify for eBay Premium Service, you must offer all of the following on each listing:
The following categories and listing types are excluded from eligibility for eBay Premium Service badging:
Top Rated and eBay Premium Service best practices
Follow these best practices to make sure you're meeting buyer expectations for eBay Premium Service listings:
Qualifying for Top Rated Seller status and eBay Premium Service on other eBay sites
Qualification requirements for Top Rated Seller status vary from country to country. In some countries you can only become a Top Rated Seller where you sell items on that country's site. In other countries, you will qualify as a Top Rated Seller by meeting the global performance standards.
If you sell on other eBay sites, you can become a Top Rated Seller based on your transactions with buyers in those countries. For example, your seller status in the UK is based on your transactions with UK and Irish buyers and how those buyers rate your performance.
If you qualify for the US, UK, German or global programme(s), you'll receive the Top Rated Seller badge (if it's in use) on those sites.
To become Top Rated on:
Your listings on other eBay sites can also qualify for eBay Premium Service (known as Top Rated Plus on eBay.com) if it's available - see each site's requirements by following the links listed above.
Learn more about seller performance standards and international insertion fee benefits for Anchor Store sellers.
Frequently asked questions
1. How does the evaluation cycle work?
We'll send you an email at the end of the month if you've met the criteria to become a Top Rated Seller. You can check your current status and projected seller level (basically, what it would be if your next evaluation occurred today) at any time in your Seller Dashboard.
2. If I lose my eBay Top Rated Seller status, can I get it back?
If you have at least five detailed seller ratings within the last 12 months you can always check your Seller Dashboard to see where you stand. To help improve your seller standing, read our tips in the Seller Centre on optimising your listings and providing great customer service.
3. Will I get a benefit for being a Top Rated Seller even if my listings don't qualify for eBay Premium Service?
4. Do I have to meet the eBay Premium Service requirements on all my listings?
5. Are there any exceptions or category exclusions for eBay Premium Service?
For some types of items, the listing requirements may be too difficult to meet, but this will be true for everyone selling that type of item. For example, if a refrigerator is too expensive to provide free postage on, that would be the case for all sellers within the category.
6. What qualifies as an express delivery option?
For domestic purchases, most buyers expect an express item will arrive in 1-3 business days. For international purchases, depending on the item location, buyers generally expect the item will arrive in 3-4 business days.
7. Does express delivery need to be free?
Of course, if you choose to offer express postage for free, it will qualify for eBay Premium Service (assuming you meet the other listing requirements as well).
8. Do the express delivery and free postage options have to be my first selected options?
9. Is there a tracking requirement?
For more information, see our selling practices.
10. My business processes don't allow me to offer 30-day money back returns. How can I meet the returns requirement for my listings?
Learn more about specifying your returns policy.
11. What if I receive an order on a Saturday and the post is closed?
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.