Changing your automation preferences Automatically leaving positive Feedback Automatically sending email to buyers Temporarily suspending your automated listing rules

Selling Manager Pro subscribers have an additional view in My eBay for their automation preferences.

These preferences let you make global changes to the way that you automate your listings and buyer communication. For example, you can temporarily suspend all automated listing rules so that products aren’t automatically listed or relisted while you’re on holiday.

Changing your automation preferences

Automatically leaving positive Feedback

You can reduce the time you spend leaving Feedback by automatically sending positive Feedback to buyers.

Tip: Because automated Feedback is always positive, it's a good idea to review your stored comments to ensure they are positive before setting this preference.

Here’s how automated Feedback works:

1. You decide when you want Feedback to be left by choosing between 2 options.

   Feedback option	Description
   Buyer has paid for this item.	Automatically leaves Feedback comments when you mark a payment as received.
   Buyer has paid for this item and left me positive Feedback.	Automatically leaves Feedback comments when you mark a payment as received and the buyer has left you positive feedback.

2. When a Feedback rule is triggered (for example, when the buyer pays), Selling Manager Pro generates positive Feedback for the buyer and randomly uses one of your stored comments.

Once Feedback is left for the buyer, the Feedback status for that sold listing is updated. If Feedback isn't sent because of a system failure or because the buyer was suspended, an alert is generated in the Summary view.

Automatically sending email to buyers

eBay automatically sends certain emails for you. As a Selling Manager Pro subscriber, you can also edit those emails.

Note: From early May 2011, the following Selling Manager customisable emails will be discontinued:

• Winning Buyer Notification email 

• Payment Received email

These two customisable emails are similar to emails that are automatically generated by eBay and sent to buyers. Their removal helps to reduce the number of emails a buyer receives after a transaction.

Temporarily suspending your automated listing rules

If you're going on holiday or are otherwise unavailable, you can temporarily disable your automated listing rules without having to edit each rule individually.