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Tips for successful selling


Whether you're new or an experienced eBay seller, consider using these tips to help you succeed.

Make sure that you know the rules for sellers before listing on eBay. If you're not sure if we allow your item, check our list of prohibited and restricted items.

Follow our listing recommendations

When you list items on eBay, we provide recommendations to help you create your listings. Our recommendations are based on research of similar listings, and are designed to help you get the most money for your items and sell them quickly.

Our listing recommendations appear as you create a listing, in My eBay, Selling Manager and Selling Manager Pro. We also might send you an email reminder about the recommendations, with links to the specific listings that we think might need a little help. Our goal is to help you create listings that are more informative and attractive to buyers – and improve your chances of selling your items.

For example, offering free postage or accepting returns can make your listings stand out more than ones that don't. Similarly, using descriptive keywords in your title can motivate buyers to look at your listing, instead of moving on to another listing in search results.

Listing recommendation types
Recommendation Listing benefit

Price

When you're creating your listing, you might see pricing recommendations based on items in a similar condition that are currently active or have sold on eBay. This information gives you some insight into how to price your item.

For your active listings that haven't sold in a few months, we provide price recommendations as well to help improve your chances of selling your item.

Title

The title is one of the most important aspects of your listing. Our title recommendations help you identify important words such as brand name, size or other descriptive information that a buyer might use in their search.

The way you word the title affects whether your listing appears in buyer search results. 

Learn more about writing a good title and description.

Item specifics

Entering item specifics helps buyers find your listing when they use this information in their searches.

We provide item specifics recommendations to help you determine how to improve your listings so that they perform better in buyer searches. In some cases, we also suggest item specifics keywords to include based on the listing category, title and description.

Learn more about providing item specifics.

Photos

High-quality photos can help you increase sales, give your buyers a more accurate idea of what to expect and distinguish your listing from others.

The photo recommendations we provide tell you which photos in your listings don't meet our quality standards, and what to do to make them better.

Learn more about using great pictures.

Top Rated Seller

If you're a Top Rated Seller, your listings offering certain postage and return services can get a prominent eBay Premium Service badge displayed on listing and search results pages.

Top Rated Seller recommendations help you identify which requirements your listing has to meet to be eligible for eBay Premium Service branding.

Other listing strategies

  • Choose the most specific category available to help buyers find your item. For an extra fee, you can list your item in two categories to maximise your item's visibility.

  • If your item is associated with a product in our catalogue, use product details from our catalogue for your listing description. By including product details you can save time, create a more complete listing description, and make your item more visible to buyers.

  • Use our advanced selling tools to save time creating and managing your listings.

  • Plan your pricing strategy. In addition to following our pricing recommendations, you can also search completed eBay listings and visit online stores that sell similar items to help you choose a price for your fixed price or auction-style listing.

  • If you don't offer free postage, consider using calculated postage and decide which postage option to use. Pack your item for postage so that you can weigh it and measure the length, width and height so you have this information when you create your listing. When you use calculated postage, you won't need to guess the amount it will cost to send the item.

  • Consider creating a promotional postage rule – for example, offering free postage if your buyers purchase a certain value or quantity of items from you.

  • Consider creating your seller account before you begin listing your item.

  • If you want to open your own eBay Store, learn more about selling with an eBay Store.

Expand your selling options

  • Explore listing upgrades to distinguish, promote and enhance your listing. Listing upgrades include adding a subtitle or listing in a second category.

  • Use multi-quantity listings to list identical items all at once with a Buy It Now price.

  • Sell multiple similar items in a single listing by creating a listing with variations. For example, you can list a T-shirt in various sizes and colours in a single listing instead of creating separate listings for each variation.

  • Manage your market. eBay is a global community and you need to decide where you want to sell your item and if you want to add buyer requirements to your listing. Learn more about the requirements for and benefits of selling internationally.

  • Offer PayPal or merchant credit card - eBay's accepted safer electronic payment methods. All sellers are required to offer at least one of these. Learn more about payment methods.

  • Use our selling tools to list more items and automate seller tasks. Use selling tools if you want an easy way to manage your growing eBay business or just need to list a lot of items at once.

Communicate with buyers

  • Make sure that you attract the right buyers for your item by selecting buyer requirements and using buyer management tools including the blocking bidders and buyers feature.

  • Check the buyer's Feedback Profile, including detailed Feedback comments from other sellers. Learn more about knowing your buyer.

  • Make sure that your contact information and email address are correct and up to date. Check your personal information to make sure that it is correct. Also, check that any spam blocking software you have installed doesn't prevent a buyer from communicating with you.

  • Plan for alternate computer access. If you have computer or connection problems, or need to be away from your computer, you can access your eBay account using any device or computer with internet access. For example, you can monitor your listings through My eBay using our mobile app.

  • Use My eBay to track your listings. Learn more about managing your selling activity.

Maintain buyer satisfaction

  • Establishing and maintaining buyer satisfaction helps you build a solid reputation as a trustworthy seller on eBay. Ultimately, a good reputation helps drive your sales activity.

  • Providing great service is an important part of your selling success. Keep in mind that fixed price listings from sellers who consistently deliver great service and follow best practices perform better in search, and sellers who don't meet the minimum seller performance standards have reduced visibility for both their auction-style and fixed price listings. Learn more about improving your detailed seller ratings.

  • Great customer service and reasonable prices and postage costs play an important role in determining your position in search results.

  • Good practices that help you promote buyer satisfaction include:

    Accurately describing the condition, size and quality of the item
    Have a clear return policy. If you accept returns, specify a return policy for international sales within the item description, if it's different from your return policy for sales to buyers located in your country.
    Honouring original terms when you accept payment for an item at the end of a successful sale
    Promptly posting the item with appropriate packaging, including a packing slip, after payment has been received
    Responding promptly and courteously to questions from the buyer
    Communicating with the buyer about when the item will be sent
    Issuing refunds in a timely manner if you accept returns or when there are problems with delivery
    Quickly resolving problems directly with the buyer so the buyer doesn't have to contact us. If a buyer does open a return or refund request, reply quickly and address the buyer's concerns

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

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