Your seller dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. The seller dashboard is available to all sellers who have received 10 or more detailed seller ratings (DSRs).
Understanding the seller dashboard
Your Summary view
The Summary box provides a quick overview of your performance and the levels you've earned in four specific categories – Performance, PowerSeller level and Account status. For example the PowerSeller level section might show that you are a Titanium-level PowerSeller.
PowerSeller levels include Bronze, Silver, Gold, Platinum, and Titanium depending on the number of items sold or the dollar amount of sales.
The highest performance rating is Top Rated Seller. The next highest performance rating is Above Standard.
An alert icon lets you know if your current seller performance standing, such as Top Rated Seller status, is at risk.
An error icon lets you know if your performance is below standard. Giving buyers poor customer service is the usual reason a seller is rated as below standard. If your performance is below standard, your search visibility is lower and you may also face selling limits.
Seller performance page
status in the Summary box to see your Seller performance page.
The chart on the Seller performance page shows you:
Whether your seller performance is Top Rated, above standard, standard or below standard
What proportion of your listings are eligible for eBay Premium Service
Links to view your status in the countries that have the Top Rated Seller program
A table that shows your current performance and your last evaluation by average rating and percentage of low detailed seller ratings (1s and 2s), and the required performance level
A link to view your 12-month trending data.
To access your Seller dashboard:
Click on My eBay at the top of most pages
Select "Seller dashboard" from the drop-down list.
Your Seller dashboard shows:
How your customers have rated you
Which areas you need to improve in order to qualify as a Top Rated Seller
What proportion of your listings are eligible for eBay Premium Service
If you’re not currently a Top Rated Seller, select the Top Rated tab from the top right corner of the Seller dashboard, and you can instantly see where you’re falling below the required thresholds.
Your detailed seller ratings chart
The main seller dashboard page displays your detailed seller ratings chart, showing your rating in these categories:
Postage and handling charges
The detailed seller ratings chart also shows:
Your 3-month, 12-month and 30-day average in each category
Your percentage of low ratings (1s and 2s) in each category for the time period you select
A link to see your detailed seller ratings reports
Your 12-month average if you've had fewer than 400 transactions over the previous 3 calendar months.
For the 3-month and 12-month periods, detailed seller ratings include:
Only transactions with AU buyers and International buyers that are not from US, UK or Germany
Repeat transactions from the same buyer; separate transactions are counted separately.
To measure your ratings accurately, we count only 1 and 2 ratings if they come from 2 or more buyers in any evaluation period. If you have more than 400 transactions, 4 or more buyers must leave low detailed seller ratings before they are counted.
The chart is updated daily, so check your ratings frequently to determine where improved customer service can help you earn discounts and other benefits.
If you have fewer than 10 ratings in any category, you won't see an average rating or percentage.
Detailed seller ratings reports
To generate reports of your detailed seller ratings, click the See your reports link in the detailed seller ratings chart.
Detailed seller ratings reports help give you more information about your customer service. Run reports regularly (such as bi-weekly or monthly) to see how your ratings are affected by your buyer's location, the categories you sell in, your postage services, and other factors.
From the Your detailed seller reports page you can create and view reports:
Click the Create report button to run a report.
After you create a report, it appears in Your saved reports. Here you can view, run, or delete reports. Reports are saved for 15 months.
Types of reports
Buyer location: See if you get higher or lower detailed seller ratings in:
Your own country versus other countries
A specific country versus all your ratings for the report time period
Example: Run a monthly buyer location report to see how your buyers in Canada are rating your performance.
Category: Find out whether you get higher or lower detailed seller ratings in one or more categories. You can compare the ratings you get for transactions in certain categories to all your ratings for the report time period.
Example: Run a report of all your women's clothing transactions to see if buyers in those categories are giving you higher or lower ratings.
Date range: Find out your overall ratings during a specific time period.
Example: Run a report of all your May 2013 transactions to measure your ratings for that month. Then run a report of all your June 2013 transactions to see if your ratings are improving.
Item numbers: Check your ratings for a specific list of transactions that use the same template.
Example: To see if a new listing template or layout is helping you get higher ratings, run a report of all the item numbers from listings that used that new template or layout.
Postage: See how your postage method or service affects your detailed seller ratings.
Example: To see if your free postage is helping you get higher ratings, run a monthly report that compares the ratings you got from transactions with free postage versus all your ratings for that report time period. You can also see how a specific domestic or international postage service compares to all your ratings for that report time period.
Dates in detailed seller ratings reports
In some of the reports, you need to select a date range. Choose the start and end date for your report by entering a date or selecting a date from the calendar. You can run reports as far back as 60 days.
Select from the drop-down menu to define your date range as:
Transaction dates (when the transaction ended)
Listing dates (when you listed the item).
Example: If you made changes to your listing on a specific date, select listing dates to get a report that might show you if those changes affected your ratings.
In some reports, you'll see a comparison to your average ratings. This average is based on the ratings you received during the date range of the report.
Example: If you run a report for 1st March to 15th March, your average ratings are based on those you received during that time.
Note: It's against eBay policy to question buyers about the ratings they left. It's also against policy to use these reports to interfere with the anonymity of detailed seller ratings. For more information, read the Feedback manipulation policy.
Your seller dashboard displays your limits and how close you are to meeting them. Under the Monthly selling limits section, you can see the maximum number of items you can sell per month as well as the maximum dollar value of sales per month (limited by whichever comes first). You can also see a monthly summary of your selling activity that tells you the number and dollar value of items that have been sold, are currently listed, and can still be sold. Items that are listed but not yet sold count toward your limits.
Most sellers have limits on the number and total dollar value of the items they sell. These limits may be based on:
Feedback and detailed seller ratings
The types of items being sold. Certain electronic and fashion items are limited.
Learn more about limits on seller activity.
Once you've reached a limit, you'll see a red alert at the bottom of the Monthly selling limits section. This lets you know you won't be able to sell more items in the current month. If your seller performance is good, you may be able to increase your limits.
Performance standards and benefits
Requirements for all sellers
Your seller dashboard includes information on whether you're meeting our seller performance standards.
If you don't meet these standards, click the view your performance link on the Seller Performance page for tips on how to improve your ratings.
PowerSellers must meet more requirements than other sellers. They also receive priority customer support, promotional offers, and other benefits. Learn more about becoming a PowerSeller.
Top Rated Sellers
Top Rated Sellers are among the highest achieving sellers on eBay. Top Rated Sellers enjoy increased visibility for listings in Best Match searches, and more. Learn more about becoming a Top Rated Seller.
eBay Premium Service
eBay Premium Service gives Top Rated Sellers the flexibility to offer free, fast postage and money-back returns on some or all of their listings to benefit from increased visibility on eBay for those listings, without needing to commit to offering these services on every listing. Qualifying listings display the eBay Premium Service badge in search results so customers can quickly recognise the listing offers free postage, allows flexible returns and posts quickly, allowing them to buy with confidence.
Checking your account status
The account status area in seller dashboard gives you a quick overview of your account status and lets you view or pay your current invoice. This page also provides alerts and links to manage any issues with your account.