Home > Help >Selling & seller fees>Becoming a better seller>Improving your search standing
Help
Search the Help pages (Does not search for items or products)  Search Help Pagestips
Improving your search standing


Best Match is eBay.com.au's default sort order for search results. The goal of Best Match is to increase sales and reduce bad buyer experiences, making sure that buyers are happier and more likely to return to eBay for future purchases.

Best Match considers a number of factors, which may vary based on the listing format and selected categories. These include:

  • Relevance to the buyer's search

  • Item popularity with buyers

  • Value to buyers

  • Listing completeness and quality

  • The listing's terms of service (such as return policy and handling time)

  • The seller's track record or risk profile on eBay.

Listings are given a score and then sorted. Auction-style and fixed price listings are sorted separately according to the most relevant criteria and then combined to show buyers a mix of both types of listings on each page of search results. Best Match is regularly updated, but the keys to success for sellers remain the same: follow best practices and optimise your listings for clicks and sales.

Maximise your potential in Best Match sort

There are many factors used in Best Match. Some, like how relevant your item is to the buyer's search are outside of your control. For example, if you're selling an evening dress and the buyer is looking for a power drill, you aren't going to be a match.

However, other factors like having a complete listing with a fair price and offering great customer service are completely within your control. This is the area that should be your main focus. Having a complete and high-quality listing will not only help you attract buyers, it will ensure your items are evaluated and ranked properly.

Sellers who follow basic listing best practices and optimise their listings using the tips below are most successful in Best Match.

What's most important for Best Match?

There is no single factor that will boost your listings to the top in Best Match. However, there are some key concepts to keep in mind when listing an item.

Make sure your listing is complete

The more we know about your listing, the better we can match it to buyer queries. Listings that are missing information (images, item specifics or descriptions), listings with blurry photos, or titles or descriptions filled with irrelevant words are at a disadvantage compared to other listings.

Having a complete listing can also help reduce claims from buyers that your item was not as described.

As you create your listing, we make listing recommendations based on research of similar listings. The recommendations are designed to help you have a complete listing, and to help you sell your items faster and at better prices.

Optimise your listings for clicks and sales

The popularity of your items with buyers compared to the competition is an important factor in ranking. Follow all best practices, and use the free Listing Analytics tool to fine-tune your fixed price listings.

Offer great customer service and qualify for eBay Premium Service

Consider offering free postage, returns within 30 days with a money back option, one-day or same-day handling time and an express postage option. Offer as many of these services as you can to make your items stand out.

Learn more about qualifying for eBay Premium Service.

Listing best practices

Tips

Here's how:

Choose the right selling format

Use the auction-style format when:

  • You're unsure of the value of your item and want it to sell right away

  • You have unique and hard-to-find items that could attract demand and start a bidding war

  • You're currently using auction-style listings and your items sell the first time you list them

Tip: Use 7- or 10-day duration to get the maximum exposure for your listing.

Use the fixed price format when:

  • You have multiple items that you can group into one multi-quantity or multi-variation listing

  • You know the value of your item or know the exact price you need to get for it

  • You have a lot of inventory and want to minimise your insertion fees

  • You want your items to be available to buyers for more than 7 days

    Tip: Use 30-day durations and try automatic renewals (Good 'Til Cancelled).

Write a good title

Do:

  • Use up to 80 characters to describe your item

  • Make your title clear, concise and professional

  • State exactly what your item is, even if your title repeats the category name

  • Use sentence or title case

  • Use correct spelling

Don't:

  • Use all capital letters

  • Use special characters like punctuation marks or asterisks

  • Include multiple synonyms (like purse, handbag and bag)

  • Use words that don't describe your item (wow or l@@k)

  • Use words that are false or misleading

Write a good description

Do:

  • Make your description clear, concise and professional

  • Use sentence case or title case

  • Use correct spelling

  • Use a single, simple font in a single colour

  • Organise your description in paragraphs or bullets with similar information grouped together:

    • First describe your item. Include the relevant details about your item, and be clear about what will be in the package the buyer receives.

    • In a separate paragraph or bullet you may want to include a story about the item, or information about why the item is unique or appealing.

Don't:

  • Use all capital letters, multiple fonts or multiple font colours

  • Use negative or anti-buyer language

    Make false or misleading claims about your item

List in the correct category

Selecting the right category is crucial to accurately describe your item. Select the category that is most relevant for your item.

Provide as many item specifics as possible

  • Complete as many of the recommended item specifics as possible to ensure your items are returned in search and ranked properly.

Use product details from our catalogue where possible

  • Product details can help you create complete listing descriptions that are more visible and appealing to buyers. Using product details helps make listing easier and your descriptions more complete.

Include high-quality pictures of your item

  • Upload at least one picture for every listing. You can add up to 12 pictures for free.

  • Take high quality photos that will showcase your items

  • Photograph your item at different angles

  • Include photos of any scratches, flaws or other parts of your item that a buyer would want to see

  • Don't add borders or text to your photos

  • Don't use the stock photo as your main picture when using the eBay catalogue if your item is not brand new

Price competitively

Price competitively, including postage. When it comes to pricing fixed price items, it's a good idea to watch your closest competitors on and off eBay to see what they're charging for similar items. Remember to consider postage costs as part of the equation as you price your items.

Focus on customer satisfaction

  • Offer the highest levels of service possible to your buyers

  • Reduce your low detailed seller ratings (DSRs) and the number of buyer claims against you

  • Achieve Top Rated status

More information

Use Listing Analytics to optimise your listing

With Listing Analytics you can see how many times your fixed price listings are shown to buyers, what the click-through rate is and how well the item is selling.

Frequently asked questions about Best Match

Question

Answer

What is the most important factor in Best Match?

There are many factors that go into Best Match, and no single one will boost your item to the top of the list. Make your listing complete, price competitively and offer great service to buyers to give your listing the best chance for visibility.

Why do you rank auction-style and fixed price listings differently?

Different factors come into play for each format. For example, end time may be a buyer consideration for auction-style listings, while the end time of a 30-day Good 'Til Cancelled fixed price listing is not as important.

If popularity with buyers matters, what about new items?

We compare new items to similar sold items to get a similar item popularity score. This score is used until we've collected enough observations about an item to rank it based on performance history.

Do my listings get a benefit in Best Match if I offer free postage or returns, or if I'm a Top Rated Seller?

The level of services each listing offers to buyers, and the past performance history of sellers, including seller standing and bad buyer experience rates are considered in ranking. However, no single factor will boost a listing to the top of search results. Make your listing complete, price competitively and offer great service to buyers to give your listing the best chance for visibility.

Listings from Top Rated Sellers that qualify for eBay Premium Service receive the most additional exposure in search results.

Why does Best Match change all the time?

eBay regularly gives Best Match a tune-up to make sure we're doing the best we can to meet our objective of highlighting relevant items that follow best practices and offer great value and service to buyers.

Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.