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If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help.
Once the buyer tells you there's a problem, you've got 3 business days to respond to them and resolve their issue.
What to do if a buyer has an issue
- Help a buyer with an item that hasn't arrived ⇾
- Handle a cancellation request ⇾
- How to handle a return request as a seller ⇾
- Return postage for sellers ⇾
- Refunding buyers ⇾
- Handling payment disputes ⇾