You can request a refund if you have a credit balance on your account of $1.00 or more. To see your account balance, go to the View Account Status page. A credit balance appears as a negative number on your account status and monthly invoices.

• If you are trying to obtain a credit on your account for selling fees, review Insertion Fee Credit Requirements for Relisted Items and Requesting Final Value Fee Credits for requirements.

• Verify that your address and contact information is current. To update your registration information using My eBay, click the Personal Information link under the My Account section of My eBay Views.

Method of refund
Your refund will be made using the payment method you currently have on file.

• For direct debit and credit and debit card refunds, the method on file should be the same account or credit card that was last used to pay the account. If you'd like to update your payment method on file so it matches the last payment you made, go to the Seller Account Payment Options page. Or go My eBay, click Seller Account and update your automatic payment method in the eBay Sellers Fee section

Please allow 30 days for refunds to be processed and posted to your eBay account.

Contact us to request a refund.