In the world of PowerSellers, timing is everything. By properly categorizing your inquiry, you help our PowerSeller Support team to provide faster and more personalized service to meet your needs and get you back to selling.

Below are some of the most common questions our PowerSellers have. If your question is not listed below, click the Contact Us link on the left side of this page and choose the appropriate categories. PowerSellers receive priority general email support 24 hours a day, seven days a week, while most Trust and Safety questions will be answered within 36 hours.

• Report an unwelcome or malicious buyer.

• Request removal of a feedback comment.

• Email us if your listing was ended because of a VeRO violation.

• Learn more about paying for selling fees on your account.

• Learn more about ending your listing early.

• Learn more about eBay listing tools.

An important tip for members who use auto responders or out of office assistants: Auto responders can be very useful for busy sellers, allowing you to answer many of the generic questions you receive day after day. However, did you know that many email packages give you the ability to exclude certain email addresses when using an auto responder? By excluding @ebay.com email addresses, eBay is better able to serve you by eliminating unnecessary email from your account. If you have not done so, please modify your auto responder to exclude @ebay.com email addresses.