Is your item new or used? Does it include the original tags, packaging, or manuals?
Item condition is one of the top factors buyers consider when deciding whether to purchase an item. When you create your listing, let your buyers know exactly what they’ll be receiving by specifying its condition.
Note: It's important that you specify the condition accurately in order to avoid violating our Selling Practices Policy.
Specifying the item’s condition
When you create your listing, you’ll be given the opportunity to specify the item’s condition. Note: In many categories, item condition is required.
Sellers can also provide extra condition-related information in the Item Condition description field. This field is available for all items that are not 'New'.
To specify the item’s condition:In the Item specifics section of the Sell Your Item (SYI) form, click the Condition drop-down menu. Then select the condition of your item
Although the options vary by category, the Condition drop-down menu generally lets you specify whether the item is new or used. For example, the condition choices for apparel include "New: with tags," "New: without tags," "New with defects" and "Pre-Owned."
If your item isn't new, you'll see a Condition description field. In the Condition description
field, provide additional details about the item’s condition, such as whether it has defects, missing parts, scratches, or other wear and tear. You have up to 1,000 characters.
eBay encourages you to use the condition description for all of your notes about your item's condition. (Please don't use the item description for this.)
Advantages of specifying the item’s condition
Listings that specify the item’s condition provide useful information and as a result, are more likely to sell.
When you specify your item’s condition, you:
 | Help buyers make an informed purchase decision
Item condition appears at the top of your listing. If you provide a condition description, a portion will appear at the top of your listing, and the full description will appear within the item specifics section.
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| Help buyers find your item
When buyers search for items, they often use the Refine search column to narrow their search based on the item’s condition. Your listing will appear in search results only if you selected the matching condition from the Condition drop-down menu when you created your listing. |
What "New" means
An item is considered "New" when it meets the following guidelines:
It's in the original condition from the manufacturer, distributor, or retailer
It hasn't been refurbished or used for any purpose
It has no known defects or damages.
Handmade or custom-made items that have never been used for any purpose can also be considered “New.”
Learn more about item conditions by category.
Note: Item condition is not an indication of the item's age. If you know the age of the item, specify the creation and/or release date of the item (for example, Autumn 2013) in the listing description.
How to include more details about the item’s condition
Item Condition description field
You’re now able to provide additional condition-related information about your used items in the Condition description field.
EXAMPLE ONE:
Item Condition value selected: Acceptable
Additional Item Condition description: Book read only once. There is a very small scratch mark and pen mark on the inside cover, but otherwise in perfect condition.
EXAMPLE TWO:
Item Condition value selected: Acceptable
Additional Item Condition description: The book has been read many times over the years and is quite worn on the cover and spine. Some highlighting and pen marks on several pages.
Your comments will be prominently displayed near the top of the item page where buyers are more likely to read them. This should mean fewer buyer questions and prevent misunderstandings about the condition of your items.
You can also use the Condition description field to help buyers learn more about the condition, age, and history of your item.This is where you should enter any details about the item's condition.
Provide buyers with answers to these questions if applicable:
Does the item have any flaws or defects?
Is the item in its original packaging as found in a retail store or was the item packaged by the manufacturer in non-retail packaging?
Has the packaging ever been opened?
Does the item post with all manuals, accessories, and additional documents?
If refurbished, was the product inspected, cleaned, and repaired to meet manufacturer specifications?
Does the item have a valid warranty that can be passed on to the buyer?
Does the item have an expiration date (for example, in the Alcohol & Food or Health & Beauty categories)?
Does the item have store tags attached (for example, in the Clothing, Shoes & Accessories category)?
Does the item come with any certificates (for example, in Watches or Fine Jewellery categories)?
Is the item fully operational or does it require servicing or repair in order to function properly?
