Click the Advanced link at the top of the eBay home page. On the left side of the page, click the Find contact information link and follow the instructions.
In the Resolution Centre, we help you work with your buyer to resolve problems. If you don’t receive payment for an item or you want to cancel a transaction, go to the Resolution Centre. For problems that aren’t about transactions, for example, Feedback issues, contact Customer Support.
First, send your buyer a friendly email. If that doesn’t work, try to reach the buyer by phone. If you don’t get a response, you can go to the Resolution Centre
to resolve the unpaid item. If the problem remains unresolved, you'll receive a final value fee credit when you close the case. You can then extend a Second Chance Offer to another bidder, or relist the item and you may qualify for a credit on your Insertion Fee.