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Placing your Store on holiday


Going on holiday? Use your Store holiday settings to make sure your buyers aren't disappointed by buying items and unexpectedly waiting a long time to receive them.

When you turn on your holiday settings, we display a message in your listings letting your buyers know you're on holiday. You can also add a customised message to your storefront.

Changing your Store holiday settings

To turn on your Store holiday settings:
  1. Click the Messages tab in My eBay.

  2. Select Change settings.

  3. In the Store holiday settings section, select Turn ON.

  4. If you'd like to hide your fixed price listings from eBay search results and Store pages and block buyers from buying the items in these listings while you're away, select Hide and block purchases from my fixed price listings. (This doesn't affect your auction-style listings.)

  5. If you'd like buyers to see the date you'll be back and ready to post items, select Display a return date, and enter the date in the box provided.

  6. In the Message to display on your storefront section, edit the default text displayed in the textbox if you'd like to customise it.

  7. Click Apply.

You can also access this in Seller Hub > Marketing > Manage your brand > Holiday settings.

Important:

  • It can take up to several days for your listings to become hidden after you select and save this Store holiday setting.

  • When you clear this setting, it can take up to several days for your listings to appear again in search results.

  • You'll continue to be charged the normal fees (such as your eBay Store subscription fee and listing-related fees) while holiday settings are on.

If your holiday settings are on, they remain in effect until you turn them off.

To turn off your holiday settings:
  1. Click the Messages tab in My eBay.

  2. Select Change settings.

  3. In the Store holiday settings section, select Turn OFF.

  4. Click Apply.

Making your fixed price listings unavailable

What it does: This option hides all of your fixed price listings so buyers don't see them in your eBay Store, in search results, in cross-promotions (where other items are promoted in your listing) or on any other eBay pages. Using this option prevents buyers from buying items and waiting longer than expected to receive them from you. This feature also lowers your risk of receiving negative Feedback and transaction defects for items not received.

Other information about this option:

  • Only your fixed price listings are hidden. All auction and other listings continue to appear to buyers as they normally do.

  • Buyers who have already purchased items from these listings are still able to view them.

    Note: If you selected the immediate pay option on your listings, buyers can still purchase your items.

  • All other characteristics of your fixed price listings stay the same. For example, listings may expire if they aren't scheduled to be automatically renewed or relisted.

  • Your fixed price listings remain hidden until you turn off this option in your holiday settings.

Displaying a holiday message in your Store

What it does: This option lets you place a message on your Store pages, to tell buyers that you're on holiday. This message appears below your custom header, if you have chosen to display one, without affecting any text you have saved in that area.

Note: You can use a default holiday message that we provide or create one of your own using text. HTML and script tags are not allowed.

Sending an out of office reply

If you're going on holiday or not planning to check your email for a while, use the out of office reply to let anyone who tries to contact you know that you're not responding to your messages.  When you set up an out of office reply, any email you receive is replied to with the message you create.

Learn more about sending an out of office reply.

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