eBay
  • eBay Deals
  • Win a Car!
  Home > Help >Selling & seller fees>Managing your selling activity>Managing bidders and buyers
Help
Search the Help pages (Does not search for items or products)  Search Help Pagestips
Managing bidders and buyers


All members can participate in bidding and buying on eBay. However, as a seller you might prefer to limit your sales to people you feel comfortable with, such as those who have positive Feedback scores. We offer several ways to help you define the bidders and buyers you want to do business with.

Viewing bidder information
We help protect members by limiting how their information and bid history can be viewed. However, sellers can view the user IDs of all bidders. Other members see only anonymous IDs.
Blocking bidders and buyers
If you don't want to sell to certain members, you can put their user IDs on your blocked list. Members on the list can’t bid on any of your listings until you remove them from the list. You can block up to 5,000 user IDs. By default, these members also won't be able to contact you about your listings, but you can change this setting by following the instructions in the Setting up buying requirements section below.
To add a member to your blocked list:
  1. Enter the user IDs of the members you wish to block.

  2. Click the Submit button.

To remove a member from your blocked list:
  1. Delete the user ID of the member from the text box.

  2. Click the Submit button.

Note: You should inform members after you remove them from your blocked list, so they can resume bidding on your items.
Canceling bids
In general, sellers shouldn’t cancel bids on their listings. However, there are a few legitimate reasons for doing so:
  • A bidder contacts you to back out of the bid.

  • You cannot verify the identity of the bidder after trying all reasonable means of contact.

  • You end your listing early.

Note: Bids cannot be reinstated after they've been cancelled.
To cancel a bid:
  1. Enter the item number, the user ID of the bid you’re canceling, and the reason you’re cancelling the bid.

  2. Click the cancel bid button.

Setting up buyer requirements
You can specify buyer requirements to manage the types of buyers who can bid on or buy your items. Doing so reduces your exposure to buyers who might make sales difficult for you, but it also reduces the number of potential bidders and buyers for your items. You can specify buyer requirements for all your listings, or you can specify the requirements only for particular listings.
To add buyer requirements to all of your listings:
  1. In My eBay, place your pointer over the Account tab, and then select Site preferences.

  2. In the Buyer requirements section, click the Show link, and then click the Edit link.

  3. On the Buyer Requirements page, select your buyer requirements. For example, you might not want to do business with buyers who:

    • Don't have a PayPal account

    • Have unpaid items recorded on their account

    • Are registered in countries to which you don't post

    • Have reportedly violated eBay policies

    • Have a negative Feedback score

    • Are currently winning or have bought a large number of your items in the last 10 days

  4. If you want to apply these settings to all current and future listings, select the Apply above settings to current and future listings check box.

  5. If you want to prevent blocked buyers from sending you questions about your listings, make sure the Do not allow blocked buyers to contact me check box is selected.

  6. Click the Submit button to save your requirements.

To add buyer requirements for a specific listing, you can specify your requirements in the listing form.
Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.