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Receiving insertion fee credits

You may qualify for an insertion fee credit in certain situations.

Insertion fee credits for relisted items

You can relist an item and offer it for sale again because:

If you relist the item manually and it sells during the relisted period, we'll automatically credit your account for the insertion fee for the relisted period.

Read through the insertion fee credit requirements to be sure your item is eligible.

Tip: You can also set up a listing to relist automatically up to three times for free.

Learn more about relisting your item.

Duplicate auction-style listings

You may be eligible for an insertion fee credit if you list duplicate, identical auction-style listings and one or more of those listings doesn't appear on eBay.

  • If the duplicate auction-style listing appears on eBay but doesn't appear for the full listing duration, the listing isn't eligible for a full or partial insertion fee credit.

  • All duplicate auction-style listings count towards your monthly free listing entitlement.

Learn more about listing duplicate auction-style listings.

Requirements for insertion fee credits

If your relisted item qualifies for an insertion fee credit, we'll automatically apply the credit to your account as long as your listing meets these requirements:

  • Both the original listing and the relist must be in the same format (either auction-style or fixed price). Classified Ads aren't eligible for insertion fee credits.

  • You must use the Relist feature in My eBay to receive the insertion fee credit. If you copy and paste the content of the original listing into a new listing, you won't receive the credit.

  • You must relist the item within 90 days of the closing date of the original listing.

  • Only the first manual relisting of an item is eligible for the credit. Any subsequent manual relisting of the same item isn't eligible for the credit.

  • If you relist the item manually and don't choose to automatically relist the item up to three more times, the relisted item must sell by the end of the second listing.

  • If you relist the item manually and set up the listing to automatically relist up to three more times, the item must sell during the second manual relisting period or at some point during the automatic relisting period.

  • The starting price for the relisted item can't be greater than that of the original listing.

  • Both the original listing and the relisting must be for a single quantity, not multiple items.

  • The relisted item can't have a reserve price if the original listing didn't have one. If the original listing had a reserve price, the reserve price for the relisted item can't be greater than that of the original listing. Learn more about selling with a reserve price.

  • If you opened a case in the Resolution Centre because the buyer didn't pay or because you wanted to cancel the transaction, you must close the case (and have the final value fee credit posted to your account) before manually relisting the item.

Important things to keep in mind:

  • You will only receive an insertion fee credit if the relisted item is sold.

  • When your relisted item sells, you're charged a final value fee.

  • Only insertion fees are credited. Listing upgrade fees aren't credited.

  • If you originally listed the item during a promotion and your promotional insertion fee was lower than the insertion fee for your relisted item, you'll be credited for the lower of the two fees if your item sells the second time.

  • If you originally listed the item as a $0.00 insertion fee listing, there won't be a fee credit when you relist it.

  • If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit. You don't need to relist the item in order to receive the credit. However, if you relist one of the items that didn't appear on eBay, the relisted item is not eligible for an insertion fee credit if it doesn't sell.

  • Manually relisted items count toward your monthly free listing entitlement.

Insertion fee credits are automatic, so you don't need to send a request to receive one. We automatically issue the credit to your account as long as your listing meets the requirements.

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