Resolving buyer issues

Occasionally when selling on eBay, your sale might not go through as smoothly as we would hope, for example, the buyer doesn't pay for their item. If that happens, the best first step is to contact the buyer directly to try and resolve the issue.

However, our top priority is to make sure eBay is a safe marketplace for our members. So, if you can't resolve an issue with a buyer directly, or you think a buyer has violated one of eBay's policies, we're always ready to step in and help.

If you've had an issue with a buyer previously and no longer want them to be able to bid on your listings, you can also block them from buying your items. To find out how, and to learn about getting in touch with buyers and reporting issues to us, read our guides below.

Find out how to get in touch with a buyer.

Learn how to block certain members from bidding on or buying your items.

If you're having trouble with a buyer and believe they're violating an eBay policy, let us know about it.