In this article

	Creating and managing your listing Avoiding unpaid Items After the listing ends

As a seller, you can take the following steps to help make your experience successful.

Creating and managing your listing

• Represent the items you are selling fairly and accurately.

• Clearly state your return policy in your listing.

• Respond promptly to buyer questions.

• Review your buyer's Feedback.

• Use extra caution with unknown or new buyers and unusual bidding activity.

Avoiding unpaid Items

eBay's research has shown that following a few simple tips can significantly reduce the rate of unpaid item.

• Make it easy for your buyers to pay by offering multiple payment methods.

• Include detailed postage and packing information in the item description as well as the location of the item.

• Use eBay's checkout feature to make it simple for buyers to pay you.

• Use immediate payments for fixed price listings and listings using the "Buy It Now" option.

After the listing ends

• Post with a tracking number and insurance. This can help resolve disputes in cases where a buyer claims to have never received an item or received a broken item.

• Maintain records of postal receipts as proof that the item was sent.

• Keep copies of any proof of your item's authenticity.

• Verify payment before sending items (including holding cheques until they clear).

• Learn to recognise counterfeit schemes.

• Only send items to the verified billing address on the buyer's credit card account (if applicable).

• Use extra caution with international payments and revised postage information.

If you believe a buyer purchased or attempted to purchase an item with intent to defraud, please review the information on the receiving payments page to report the buyer.

A message from our lawyers

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International A.G is an authorised representative number 308318 of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider PayPal's Combined Financial Services Guide and Product Disclosure Statement before deciding to sign-up for or use the PayPal online payment service. For further information about PayPal services visit the PayPal website at www.paypal.com.au.

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the policies.