Avoiding transaction problems – Tips for sellers
In this article
As a seller, you can take the following steps to help make your experience successful.
Creating and managing your listing
Represent the items you are selling fairly and accurately.
Respond promptly to buyer questions.
Use extra caution with unknown or new buyers and unusual bidding activity.
Avoiding unpaid Items
eBay's research has shown that following a few simple tips can significantly reduce the rate of unpaid item.
Make it easy for your buyers to pay by offering multiple payment methods.
Include detailed postage and packing information in the item description as well as the location of the item.
Use eBay's checkout feature to make it simple for buyers to pay you.
Use immediate payments for fixed price listings and listings using the "Buy It Now" option.
After the listing ends
Post with a tracking number and insurance. This can help resolve disputes in cases where a buyer claims to have never received an item or received a broken item.
Maintain records of postal receipts as proof that the item was sent.
Keep copies of any proof of your item's authenticity.
Verify payment before sending items (including holding cheques until they clear).
Only send items to the verified billing address on the buyer's credit card account (if applicable).
Use extra caution with international payments and revised postage information.
If you believe a buyer purchased or attempted to purchase an item with intent to defraud, please review the information on the receiving payments page to report the buyer.
A message from our lawyers
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